I have had a negative experience with this company and will post details here. It should be noted that there is still 5 hours left before it has been 72 hours max as the site says and if there is any update in this time I will post details. NOTE: i have blanked out some of my information as I do not want it out for the world to see. I have left out some of the emails I sent to the automated system because there were just so many this post would be HUGE!
Feb 11: Made purchase on gamewar.com for everquest account. The following email was sent to confirm payment.
Dear = =,
Transaction confirmation
You have successfully made a payment to Loot Inc. Using your credit/debit card (MASTERCARD, 5xxxxxxxxxxx=) on 11 Feb.
The amount of USD 47.32 has successfully been debited from your credit/debit card.
This charge will appear on your card statement as a debit by: MB*Moneybookers.com
Sincerest regards,
Skrill (Moneybookers)
I did not get an automated response from gamewar containing my order # like the site states so I sent them an email asking for it and also asking if they sell ingame currency. This is the reply.
Greetings,
Thank you for contacting support. I want to apologize for the wait on this response. I will be happy to assist you with your order.
1). We don't sell in game currency as it would increase exposure on the accounts we sell and we tend to stay aay from
that as game publishers tend to frown upon that part of the market.
2). Your order number for tracking purposes is 143281.
If you have any additional comments to add in the meantime, feel free to let us know as we are available 24/7 to assist you!
Thank You!
Robert Lane
Technical
Support: II
Accounts Department
The next email was as follows.
Greetings,
I wanted to follow up and inform you the reason for the wait is it appears this is one of the accounts that we lost the secret word when our server was destroyed. The account is going to be removed until we can get this issue resolved and we will credit you $50 here for an exchange:
Gift Code ($50): =
If you have any additional comments to add in the meantime, feel free to let us know as we are available 24/7 to assist you!
Thank You!
Robert
Lane
Technical Support: II
Accounts Department
I went to gamewar and placed an order for another account, the cost of this account was more then the first so i again had to use my creditcard to make payment. Again I did not get an automated email with my order number so I again sent messages out via there website and facebook. I then got the following email.
From payment company: Dear = =,
Transaction confirmation
You have successfully made a payment to Loot Inc. Using your credit/debit card (MASTERCARD, 5xxxxxxxxxxx=) on 12 Feb.
The amount of USD 37.36 has successfully been debited from your credit/debit card.
This charge will appear on your card statement as a debit by: MB*Moneybookers.com
Sincerest regards,
Skrill (Moneybookers)
From gamewar.com: I have updated your new order number 143338 to Pending Delivery.
Now jump to Feb 14 with no other contact besides automated reply from the live support link that is never live. I sent this email and no reply at all yet.
Can not find the answer in your data base! Hello, my order status has switched to Queue from pending delivery. Your site
says this means an email has been sent to me and you are waiting for a reply. I have not got any email since this status change. Order# 143338. What do I do now?
It is coming close to 72 hours since payment has been made, I would like the account I paid for by the 72 hour deadline or a full refund. If by the 72 hour deadline I have no got an answer I will contact my creditcard company and have the charges reversed due to fraud.
So far all I can say is this site is very slow and the lack of communication makes for very poor customer confidence. If after the 72 hour mark I have not got the account I purchased or my refund I will then be able to say this site is a scam. I would say to anyone thinking of making a purchase from ANY online company, use your creditcard!!! Major credit-card company's will reverse the payment and investigate the matter fully and they have no problems filing fraud case's internationally, this is why you pay the fee's for your card, so you are covered and they get the bad guys.
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