Before you purchase something from Pricebreak.com study from my error and initial study their return policy for FAULTY items: perhaps you are amazed to discover that they'll ask you for an extremely high “return fee” PLUS you spend all shipping expenses... For returning a faulty merchandise
Actually thought the merchandise was faulty from the container and delivered to Pricebreak instantly, Pricebreak.com needs I spend them $54.59 like a “return fee” for delivering back a faulty $309 Garmin GPS system I purchased off their site. Worse than that: It's been nearly 2 ½ weeks since I have delivered the merchandise and I still have obtained no reimbursement at-all, only a large amount of waiting techniques and chicanery.
Listed here are the reality:
I put purchase PKB6333005E on Dec. 9 to get a Garmin Nuvi 885T GPS. The sum total price (incl. Duty and delivery) was $309.99. I settled by Credit check card.
The merchandise came Dec. 18th, a Friday.
Hectic, I waited to start the bundle before night of Friday, Dec. 21st Within 60-minutes the display had frozen many times needing the system to become switched off after which switched back onto resume functioning. The Garmin likewise closed itself down without caution, needing a re start to carry on.in a nutshell: it didn’t function.
Today the chronology of occasions to date:
12-21-09:
A) I popped the bundle, charged the system and examined it, discovering it to become faulty.
W) I named PriceBreak.com Customer Support that night (December. 21st) and was instructed to deliver the Garmin back by UPS using the Return Merchandise Authorization amount I had been distributed by Customer Support (the RMA number works out to merely function as the purchase quantity with RMA put into the leading of the purchase number).
12-22-09:
I delivered the system back again to PriceBreak.com 24 hours later as directed, at my price (approx. 00)
01-10-10:
I sent PriceBreak.com wondering about my reimbursement, but got no reaction.
02-06-10:
I again sent Pricebreak.com, challenging an answer and encouraging to begin processing grievances easily didn't notice from their website.
02-07-10:
I obtained a contact that seemed to be a reimbursement bill for that Garmin device. The reimbursement notice included a-line product cost created from the whole for $54.50 in “Return Fees”. It's actually an account they appear to anticipate me to pay for, evidently before they “refund” my initial payment.
02-10-10:
A) I sent Pricebreak.com and informed them that I had been reluctant to simply accept a $54.50 chargeback along with my out-of-wallet delivery expenses to be able to return a faulty item within 2 business days of getting it.
B) “Arthur Gwynne” of PriceBreak.com replied to my mail with among their own back again to me mail saying that PriceBreak.com includes a plan of getting some 20% of item price in “Return Fees” for returning a faulty item as mentioned in FAQ portion of their site.
D) I replied to Mr. Gwynne by mail saying which was not appropriate and required a complete refund.
3-1-10:
As of today, PriceBreak.com has not refunded ANY of my money. They appear intent on taking all $309.99.
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