I ordered a size 4 $472.49 bridal gown at davidsbridal.com on 2/23/09, received on 2/25/09 but too small to zip up at all so requested RMA from them immediately, but their phone # provided on their web site didn't work, emailed but no response until I said I'll report to bbb, they replied right away gave me 2 RMA. I then ship item back via ups 2 days later and it arrived to them 2 days later on 3/3/09. I ordered same gown in size 6 in the mean while and will keep for wedding.
As of today 3/28/09 still no response no refund. I ordered gown in sale section and it has 14 day refund policy (but outlet item no refund), and I'm eligible to get refund. I filed dispute to my credit card company but they haven't done anything about it. Anyways, I don't understand why there's no law to force these online store provide customer service phone # and email as basic service for consumer. Seems like no law protect people shop online neither. Anyways I just hope to get my $472.49 back, I won't give up easily, thanks.
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