I purchased an 8 GB 3g iPhone and am a T-mobile user. I knew I had to unlock the phone but didn't know where to start. I thought that I would try AutoIphoneUnlocker.com because they offered 24/7 support and a full refund if I was unable to unlock my phone using their program.
After reading all the 5 star reviews that stated users were able to unlock their phone within minutes I made the purchase and sat down with my computer and phone to start the process.
The process actually took me several hours to download the software (I have a new Dell Inspiron 1720 and 16 meg high speed cable internet so I know it wasn't from my end) and get through the process. I did send 2 email to technical support in the process and did receive responses fairly quickly (within the 4 hour window they promise) however, when all was said and done, I still have a locked iPhone that I cannot use another provider's sim card in. I restored all factory settings and tried again. A total of 4 times later, nothing has changed. So I decided to get my "no hassle" refund.
The only way to contact them is via a "contact us" form on their site. I filled this out and never received a response. I just sent my 5th refund request to them since within the past 3 weeks and still have not received a single email back. I tried to escalate it through Paypal but there was nothing they could do.
So I am out 29.99 and unable to use my phone and am getting no help from AutoIphoneUnlocker.com. Please find another more reliable provider for your iPhone assistance so you can save yourself the time and money.
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