Usacomplaints.com » Internet & Web » Complaint / Review: All Time Medical - Messed-up Shipping, Additional Expenses. #288891

Complaint / Review
All Time Medical
Messed-up Shipping, Additional Expenses

I put an internet purchase with AllTimeMedical on Februay 26 for: (1) A dual-channel TENS Device (2) a 9Volt rechargeable battery (3) the 9Volt battery charger - all products were requested on a single day and period, and my cousinis address in Queens NYC was specicied whilst the shipping address. On March 4 advantages sent what we thought were all of the things that my sibling subsequently delivered to me, when I am resident overseas. Nearly 14 days later, we recognized the first bundle didn't possess the battery as advantages shipped that individually. I approached All-Time Medical to recommend them of the and also to clarify that due to the individual delivery, my cousin has sustained additonal cost to forward the 2nd product in my experience. I obtained an extremely unprofessional reaction in the firm's respresentative, that was followed closely by another insulting one after I requested that my issues be submitted to somebody in control. Please see-the chain of email communication below.

Original Message

From: Reuven Kohn [mailto: [email protected]]

Delivered: Tuesday, March 18 2:14 PM

To: Kevin Garcia

Cc: 'nikieshia gracia'

Subject: RE: Client Criticism - Delivery wait

All of your problems were resolved within the first reaction. Please reread the reaction.

Reuven

Www.alltimemedical.com

866-406-3099 x1

From: Kevin Garcia

Delivered: Tuesday, March 18 7:48 AM

To: 'Reuven Kohn'

Cc: 'nikieshia gracia'

Subject: RE: Client Criticism - Delivery wait

Reuven,

Please move my criticism to somebody in control at your organization, having a demand they answer me about the issues raised.

Thanking you beforehand.

Mr. Kevin A. Garcia

From: Reuven Kohn [mailto: [email protected]]

Delivered: Monday, March 17 1:26 PM

To: Kevin Garcia

Cc: 'nikieshia gracia'

Subject: RE: Client Criticism - Delivery delay

Sorry for that wait.

We're a drop-ship function. Whenever we get a following range we ahead it towards the client. We were ignorant that you simply were absent products in the initial delivery. Had you approached us whenever you obtained the initial bundle, we're able to have approached the maker.

The maker has 3 stores, one about the northwest coast and 2 about the east coast. Often products get delivered from various stores.

Reuven

Www.alltimemedical.com

866-406-3099 x1

From: Kevin Garcia

Delivered: Monday, March 17 10: July AM

To: '[email protected]'

Cc: 'nikieshia gracia'

Subject: Client Criticism - Delivery wait

Significance: Large

To whom this might worry:

Research was created to my purchase that was positioned together with your organization on Feb 26. The things requested were:

(1) the Push Medical Delux Dual-Channel TENS Device

(2) the Push Medical 9-Volt NiCd Rechargeable battery

(3) the Push Medical 9-Volt Battery Charger

Further facts are included in the overview below that was submitted in my experience by yourselves. I'm writing to state consequently my heavy frustration with All-Time Medical, for that way the things were delivered.

Listed here are the reality:

1. All three products were requested online on Feb 26 in the same period and also the shipping address suggested is the fact that of my cousin who lives in Queens, NY. While you can easily see, I reside in Trinidad - that will be within the Caribbean, and also the agreement created using my cousin was that she'd forward all of the what to me.

2. Shipping was designed to my sister’s tackle on March 4 by UPS – send UPS monitoring # 1Z 6AF 631 03 6248 154 5, and my cousin has since submitted the unopened offer in my experience via USPS International Priority Mail, at a price of USD $15.

3. On Friday 14 March my cousin approached me to recommend that advantages sent another bundle, which she exposed – one comprising the rechargeable battery for that HUNDREDS Device.

Please thus explain why the battery was delivered individually when all products were requested on a single trip to the same time frame. What's much more unsettling, is the fact that the battery was shipped nearly fourteen days following the HUNDREDS device itself – and therefore extra worldwide shipping costs would need to be sustained in getting the battery submitted to me.

My spouse is just a cancer patient and I'd visited your site to be able to purchase products necessary for her treatment and, using the purpose of putting future purchases. With all this event nevertheless, which suggests a significant defect inside your program, I'll be getting my potential business elsewhere.

I await your reaction and clarification.

Mr. Kevin A. Garcia


Offender: All Time Medical

Country: USA   State: New York   City: Monsey
Site:

Category: Internet & Web

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google