I know it was only $100, but know its much more than just the money.
Notes from my Better business complaint:
I will copy and paste e-mails into this form SO THERE IS NO CONFUSION, other correspondence and read receipts and cell phone records are available upon request. Please note that these e-mails have not been altered in anyway, ALSO Please notice the DATE and TIME that the E-mails were sent and received. Travis called me the next morning after receiving my cancelation letter and sent e-mails AFTER my cancelation!
Not only was I CANCELLING my account, I wanted additional reimbursement for being lied to by the initial sales person. Travis accepted my cancelation and sent me Yahoo information to settle initial discrepancies and reimbursement request which I conceded to.
It is preposterous to even think that LinkTech Solutions now believes that I cancelled my account in December and has no other records of my cancelation.
When talking to Travis Ayotte, Customer Support Manager, he was quick pull my information up on his computer, see previous phone calls, e-mails, including the cancelation e-mail and other correspondence he had noted. He even argued the point that I had to fax in the cancelation letter and I forwarded him the "agreement" that allowed an agreement to be cancelled through e-mail.
I do not think that LinkTech Solutions is acting in good faith regarding this matter, and LinkTech Solutions has either not spoken to their Customer Service Manager Travis Ayotte or examined the resources that were available to Travis at the time of cancelation.
*BEGAN CONTRACT*
From: [email protected] mailto: [email protected]
Sent: Wednesday, July 11 1:43 PM
To:
Subject: PRINT THIS RECEIPT FOR YOUR RECORDS - YAHOO PLACEMENT
*PRINT*
STATEMENT:
Date: 07/11
Customer Name: My name
Address:
XXXX
Description: Monthly Amount: $50.00 (Phrase: Beaverton New House)
Description: Setup Amount: $79.95
Description: Total Total: $129.95
LinkTech Solutions Inc. Guarantees positioning for your website within the top 5 sponsored results on the Yahoo! Network. The alliances between independent search engines and the Yahoo! Network are not under the control of LinkTech Solutions Inc. This is a month to month agreement, commencing on the date first payment is received, to be billed automatically every thirty days for the following months. The one-time setup fee is required of all new customers to integrate their website into the search engines and initialize a search engine placement (SEP) Customer Account. One time set up fee and monthly charges are non-refundable. Requests to cancel must be stated in writing and faxed or e-mailed to LinkTech Solutions Inc. Before monthly billing date. It is the customers responsibility to update LinkTech Solutions Inc. With any and all changes to customer information including billing, website and contact information.
LinkTech Solutions Inc.
6950 SW Hampton St.
Suite 300
Tigard, OR 97223
Toll Free: (800) 416-5603
Fax: (503) 968-2618
E-mail: [email protected]
*print*
Cancelled contract*
From: My E-mail
Sent: Tuesday, September 11 5:06 PM
To: [email protected]
Subject: Cancel account
Importance: High
Please cancel my account.
The key words offered were represented at 184 searches per month. Yahoo customer service told me that this number could not be substantiated and my website has not received a single referral from your ad placement. While I understand that selecting key words and ad placement, the results are never certain. I would like to see information provided by Yahoo that indicated the monthly stats on the keywords offered were at 184 per mo. Or a fair reimbursement.
E-mail received after travis called me*
From: [email protected] mailto: [email protected]
Sent: Wednesday, September 12 10:09 AM
To: My E-mail
Subject: status report
Scott,
Here are the numbers that Yahoo was reporting under your phrase last month. I hope this helps you out.
8/1/07 to 08/31/07
Beaverton New House
, Local Beaverton Realtor, Free Consultation
http://www.mywebsite.com
* Display Rate (%): 100.0
* CTR (%): 50.74
* Clicks: 34
* Search Rate: 67
If you have any other questions or concerns, please let me know.
Thanks,
Travis Ayotte
Customer Support Manager
LinkTech Solutions Inc.
800-416-5603 Option 1
(503) 336-4733 Direct
Additioanl e-mail recieved*
From: [email protected] mailto: [email protected]
Sent: Wednesday, September 12 9:43 AM
To: My E-mail
Subject:
Keyword Selector Tool
Not sure what search terms to bid on?
Enter a term related to your site and we will show you:
* Related searches that include your term
* Estimated number of times that term was searched on last month
Get suggestions for: (may take up to 30 seconds)
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