For starters we need some background info. Paypal and Paypal Buyer Credit from Ge Money are online ways of paying for products purchased ONLINE. I use paypal frequently and love its conveiniences. One day I saw an offer for Paypal Buyer Credit throu GE Money Bank. I used it for a few purchases and have been paying more than the minimum for nearly a year using it as a conveinience as well.
The 1st month I paid my bill online way in advance so I had no issues. The 2nd month I went online to pay it by its Due date, in fact 1 day BEFORE it was due, and I see on the site they make you set up your payments for 2 days or more in advance. They also have no way of automating payments in this screwball system. I made the payment online anyways considering it was early. I ended up getting a late fee (I think $39 and a strike on my credit!) I then called Customer Support, waited on a 45 minute call and finally got a CSR to remove my late fee. This still does not remove the strike on my credit for being "late" even though I was early! I will also add here they have very unhelpful and RUDE customer service in what seems to be an outsourced India call center. This was the 1st time I had to deal with Paypal Buyer Credit's so called "customer support".
Months went by, nearly a year with me knowing make that payment early! This month however, I go online again to make the payment but this time I am only 1 day early (payment dates change). Low and behold, if I pay with their online system I am sure to get another credit strike and late fee so I cringed and decided to call their "customer support" for yes you called it another 45 minute phone call to a careless call center. Their phone system messages have now changed and easily directs you to the phone payment method that costs $10-$15. Go figure. If you stay online and listen carefully you may find a way to talk to someone... Someone who will not help you anyways. The phone method without a CSR is $10 for payments and $15 with a CSR. These are the options to avoid a late fee, a $10 or $15 fee and mind you this is 1 day before the due date!!! I made the payment with the $10 no CSR fee. I then hung up and called back to talk to a CSR (hopefully I avoided the extra $5 fee). Their support was more than rude and not willing to remove this fee because I am "bound to it legally" straight from the mouth of the CSR.
This the part where I feel some sort of class action litigation is needed against this company. I will quote what I said in paragraph "Paypal and Paypal Buyer Credit from Ge Money are online ways of paying for products purchased ONLINE." That being said, most people if not EVERYONE pays this particular bill online. Consumers also expect it to use up to date credit processing technology where if you make your payment atleast by its due date, one should not be punished. This is the 2nd time I have recieved a fee for paying my bill EARLY using this Ge Money Paypal Buyer Credit Card! The payment site for the Paypal Buyer Credit is a lame excuse for ripping off consumers every time they go to pay their bill. If they have a system that takes 2 days to process their cards, why not make everyones due dates 2 days earlier rather than ruthlessly punishing people who pay early! Furthermore, I am not a credit card novice, I have over 5 cards already and love each of their special conveiniences. I pay ALL my bills on time if not early. This is the ONLY one that does this type of a scam for paying your bill!!! Here I am getting scammed with fees for paying early. Something just dont feel right about that!
I will be paying this balance in full in the next few days. Paypal Buyer Credit and Ge Money need a class action investigation to find out how many people are involved in this scam. I am willing to bet more than 90% of the people using it have been hit with either a 1) late fee or 2) phone or CSR proccessing fee in the first few months of owning the said card. Their system is more than designed to make you get these "fees". No honest company would set up a structure like this, and none that I use do.
Avoid Ge Money and Paypal Buyer Credit like the plauge!
Brian_phoenix
Phoenix, Arizona
U.S.A.
0 comments