SEE A COMPLAINT BELOW ABOUT THE WORST COMPANY WE HAVE EVER DEALT WITH SKYCAM LLC dba LUXOR, also known as: LUXORDIRECT.com, CLOSEOUTCCTV.com
Dear Better Business Bureau,
Please update our complaint about these HORRIBLE people known as Luxor, Luxor Direct, luxordirect.com, closeoutcctv.com, and NEW NAME SKYCAM LLC DBA Luxor. Please update these new business names they go by in your system. I replied back to Patrick Nguyen the SO CALLED CEO who told someone to help me like he is in another country LIAR!!! I replied back to him to stop playing games and credit me especially the $9.99 they owe above the $340 they are crediting me. These characters are trying to credit me back $340.99 when I was charged $349.99. They have delayed for weeks and now are trying to rip me off an additional $9.99! They sold me a HORRIBLE DVR which is the worst I have ever seen! Please take action against them and enter it into your system as such and ensure they give me the $9.99 also they are trying to steal! Thanks!
Forwarded message
From: JJJSD
Date: Thu, Apr 22 at 8:58 PM
Subject: COMPLAINT! PLEASE ADVISE? Re: Case 50-12712 has been created with Luxor Direct Technical Support
To: George Robertson
Cc: [email protected], [email protected], jjjsd email
Hi! George & Patrick Nguyen! I left a message for Patrick at 832 279 1108. We returned the item described below WEEKS ago to you!!! WHERE is our $349 credit we were promised? If I don't hear from you as you promised without any delays we will be forced to contact the attorney general etc... Please advise when you are exactly crediting us back? Mr. Saladino
EMAIL TO LUXOR (ONE OF MANY WITH AN INADEQUATE LATE REPLY)
We ordered a CCTV CL-8LITE DVR with free shipping for $349.99. We received the delivery a few days late to start this horror show with this HORRIBLE company!
The Luxor Direct 8 channel DVR is made by these characters using derelicts overseas! The DVR was made like cheap trash!!! When we hooked it up it kept freezing and crashing. We called tech support who promised us a call back and never did! We called and email to no avail! Luxor makes and provides junk products and horrible help!!! We called for a return merchandise authorization number. They gave us the run around for days! Someone finally called us back and they said they would email us the authorization number. We finally received it a few days later!
We sent the JUNK DVR back to them because it would not work! They promised us credit with 3 days. 30 days later we were still waiting for credit after promised credit with also false call backs, and email responses to us NONE by the way until we threatened we would contact the Texas Attorney General etc. Finally they credited us partially of $340 ripping us off $9.99 she claimed below was Luxor's original shipping cost!
This creep Brandi (as all other reps we spoke to were like THUGS) emailed this message below to us and we replied with the following message ordering her to give us all our money back! As you will see we received free shipping so for Brandi and Luxor derelicts to not give us the entire $349.99 back was a continuation of these criminals showing how bad of a company they are!
From the beginning to the end Luxordirect.com also known as closeoutcctv.com or Luxor and God knows what else are surely the WORST of the WORST companies I have observed both in the military for nearly 24 years as well as civilian world!!!
If I was you I would NEVER buy from these idiots unless you want crap for products and crap for assistance from them! Go to shopping.com or nexttag.com to find other companies to avoid a nightmare with these creeps!!!
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