Usacomplaints.com » Education & Science » Complaint / Review: Clark County Aquatics Department - Jennifer Lloyd - Red Cross Lifeguard Training Instructor - Beware! She will issue lifeguard certification. For a price. #396062

Complaint / Review
Clark County Aquatics Department - Jennifer Lloyd - Red Cross Lifeguard Training Instructor
Beware! She will issue lifeguard certification. For a price

Beware of the Clark County Aquatics Department's Lifeguard Training Program. Especially if the Instructor is Jennifer Lloyd.in addition to a reluctant attitude towards entering the pool and getting wet for the purpose of giving examples of rescue methods to would-be lifeguards in training, she favors issuing certifications only to those who pay an additional $100, regardless of whether they fail the written component of the course.

Now if the weather was cold, I could see how the instructor may be somewhat reluctant to enter the water (and heaven forbid, do her job..) But since the training course took place at an indoor pool which eliminated weather as a factor, It's difficult to see any other acceptable reason.

But the big issue is having to pay for the course (the standard $25 rate), spend a lot of time on it (close to 8 hours a day at the pool for 5 days), continuously being reassured that you will pass, and then on the final day at the end of the class being told to take the course over again. Now if I had been failed for a legitimate reason, then it would be understanable. But seeing as how she passed someone else in the class who had failed the written exam, you would think the certification would be yours as well since you had done even better and passed each written exam with flying colors. WRONG.

Now normally I am one to try again harder after a failure, but when I found out that he paid an additional $100 along with the standard $25 fee, it made me wonder if that was the main reason he managed to receive the Lifeguard certification since he didn't pass the written exam. However, being the generous one, I gave the benefit of the doubt and told myself it must have been a just a coincidence. But later, when I learned that everyone else that didn't pay any more money than the standard $25 fee also didn't pass, any feeling of doubt I had was shattered and replaced with even more disappointment.

Having lost 8 hours each of those 5 days and missing study week before exams was something I'd have to get over, but in the end having nothing to show for it (such as the Lifeguard certification) changed it from disappointing to painful. Since getting a fair shot towards a certification is apparently out of the question, you would think that refunding the course fee or crediting the amount towards repeating the course may have shown empathy or even good will, but it seems even that's too much to hope for.

It is now clear to see that if you want to receive a Lifeguard certification in Clark County (or at least from Jennifer Lloyd), you'll have to slide a little something her way - a hundred will do just well it seems. And don't worry about the bill getting wet once she takes it, its easy to see that being in the water teaching is the last place she wants to be.



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