When I enrolled at University of Phoenix on January and selected financial aid I did it in the faith that I would also get my Stafford Loans without a problem. Counselor Nichole Thompson assured me that my enrollment with Portland Community College would not interfere with my availability for Stafford Loans at University of Phoenix as long as I was not currently attending both colleges and I was not. I was told that when I finished my term at Portland Community College that I could receive my financial aid at UOP without a problem. I was told my Stafford Loans were never received by the financial aid department at UOP.
I obviously was misinformed by MS. Thompson's hard sell tactics and UOP's financial aid department. As a consequence I had to withdraw from UOP because I could not afford to pay out of pocket. I received a letter from University of Phoenix dated May 29 concerning my account. They claim I owe them a balance of 1,462, 50 for the remaining credits in my program of choice, which I did not even log in to. They are now threatening to turn me over to credit collections if I do not give them $1,462, 50. On the www.website usacomplaints.com there are over 212 complaints for the same thing.
I did complete my obligation by finishing the one class I took with an A grade. They collected $487.50 from Federal Title IV funds, for that class. I faxed my withdrawal before the 29th day (per. UOP Policy) and sent it by certified mail and have signatures as a receipt; therefore, I do not owe for classes I did not take Just like financial aid I do not owe for that which was not used.
If they persist that I owe them money then I was misinformed by hard sell tactics and unclear language in their financial agreement. When they stated in their letter that my signature on admissions and financial documents is an agreement that I would be financially responsible for all incurred cost, which they state have been covered by Federal Title IV funds. I kept copies of all signed documents and that is just not true. As their letter states the only incurred cost is the $ 487.50 for tuition expenses, which they collected from Federal Title IV funds. They stated the returned balance was unearned (indicating I did not earn something)? I say it is because they gave me, the student, nothing for it; therefore, they did not earn it. As far as I know American consumers are not held responsible for goods they do not receive. My education and my personal life has been interrupted and I feel like they need to be brought to justice for their unethical business practices. Everyone needs google the Federal Trade Commission and file a complaint there as well.
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