I had received a letter from Check and Merchant Services telling me that I owed money on a check that was fraudulent. I called the number on the letter and was directed to Robyn (the first time) Very, very rude lady. She told me that I needed to pay the balance immediately in order to satisfy the account. When I told her that I couldn't do so "immediately" that it would have to be when I was paid she pursued to debate the issue telling me that she couldn't allow me to pay beyond today... Blah, blah, blah. Me having the slight attitude I do with rude people asking me for money firmly told her that she wouldn't be getting any money from me today. She could either wait until I get paid at which time I would contact her to discuss the matter further or continue with the process of (and this was quite amusing..) issuing a warrant for me to go to court. She didn't appreciate being corrected when I told her that it's not a warrant. It's a subpoena. Anyway, she gave in and said she would wait for me to call the following week but if I did not that she would send my file to the "legal department". She ended up contacting me the following week and I proceeded to interrogate her about this claim of fraudulent check writing. I told her in order for me to even consider it any further she would need to provide me with some crucial information on the matter. A copy of the check and any other information available. This is the point where she blew a fuse. She was more rude than the first conversation and this time I had enough. I told her that if she could not provide the information I requested that she could go ahead and send my file to her legal department and that I would gladly see them in court with my attorney. She said she could not give any such information to me because it was with their legal department. I suggested she contact them and get the information I am asking for because without it she was getting nothing but a dial tone from this point forward. She became more arrogant and started yelling at me that she was going to send this to the legal department and I was going to be prosecuted. I said some really mean things and hung up on her. I can't see paying something that can't be validated. She called and left a message on my machine the following day telling me she has transferred my file to the legal department and blah, blah, blah again. I was supposed to receive a subpoena for court proceedings within two weeks. Never got it. But I did get another letter roughly three weeks later. It was from the "legal department". I called the number thinking I'd be able to obtain copies of everything I had initially asked for since per my conversation with "Robyn" the legal department had all of it and that was why she couldn't give it to me. Guess who's voice was on the voicemail greeting when I called? Robyn. Even gave me her name. Now, if Robyn can't give me copies of things I ask for because it's all with the "legal department"... Then how can "Robyn" also be in the legal department??? From that point on I just ignored them. Now let's get to the second contact from this ridiculous company. I received a letter once again from them. It was identical to the initial letter I received before ever speaking to Robyn. I called out of curiousity. This time I spoke to Jerry. Jerry started to tell me how he saw I spoke with Robyn before. I told Jerry that if he put Robyn on the phone it wasn't going to be a pleasant conversation as she was extremely rude to me the first time and so I refused to speak with her. Convieniently, he tells me Robyn is no longer with the company. She went back to her home town. (Whatever). So Jerry tries to get a payment from me. Having gone through this already with the mean lady I told Jerry I would contact him at another date. I called him back. Left him a message that I needed to be provided with a copy of the check and any other information regarding the issue. Jerry called me back no more than five minutes later as if he had never listened to the message asking how he could help me??? Again, whatever. I could already see where this was going. I told Jerry that I spoke with my attorney and was told to have this claim validated. So what I needed Jerry to do was send me a copy of the check and any other information because I would like this to be validated. Also that I could not pay for something which I am in doubt of. Being there is a statute as well. I want to know when this supposed check was written. Jerry had the audacity to tell me that he does not believe I spoke to my attorney or my attorney would have told me no such thing. I told Jerry one last time to send me a copy of the check or he could join Robyn in her new endeavors. He said that I could only have a copy of the check when we went to court. And that when I got to court, in the court room I could look at it then. Like I did with Robyn, I will also ignore Jerry. Unless they can furnish validation of such a claim I refuse to be one of their unsuspecting victums. I suggest that all others do the same.in doing some of my own research I came across this site and saw how many others have come across the same thing with this company. And yes. Every time I speak to some one at the company their accents are heavy and attitudes beyond rude. However I refuse to feel intimidated by them. I hope all other will do the same.
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