In October I attended a three day Teach Me to Trade workshop with my friend. At the end of the seminar we purchased three more advanced training camps, software and a personal mentor program.
On or about November 29 a sales representative from The Whitney Education Group contacted us to discuss a new training program entitled Elite-Coaching.
Having just purchased the other workshops and investing a great deal of money without having even taken the courses yet we were a bit apprehensive. The sales representative was very good at convincing us that we should not let this opportunity fly by as we were being considered for a new program. He then went on and told us it was an exclusive opportunity and that very few participants were being offered the opportunity to invest in the coaching program. (We soon found out that this was not true, we talked to many people at our first advanced training class and found that everyone was offered the coaching program. The exclusivity of the program which had been mentioned in the sales pitch was a lie).
During our phone conversation with the sales representative we were told that if we were to sign up for the coaching classes he would also be able to offer us additional advance training camps at a special discounted price. He went on to tell us it was in our best interest to take the advance training courses in conjunction with the coaching program to get the best specialized training from Teach Me to Trade's stock market experts. We were also offered at a special price (if we signed up for the coaching classes) the opportunity to work with our personal mentor at our home rather than us going to him/her.
We were then asked to write down our 3 month, 6 month and 1 year goals. Our first 3 month goal was to pay off the large credit card bills that we would have for purchasing the additional advanced training camps, onsite mentoring program and Elite Coaching. The sales representative told us that we would not have any problem paying off the monthly payments. He even showed us where to go to apply for a 1 year, 0% credit card.
Because of the time of year it was, the sales representative asked us if we would be able to make a commitment during the busy holiday season. He asked us if we would be able to put in the 5-10 hours per week and if we would be able to keep our commitment to our coach's appointments. He committed to us that a coach would be calling us and that we would be getting the process started before the holiday season.
Because our schedules were somewhat hectic we specifically asked the sales representative if we would be able to make the appointments around our schedule (Tuesday nights after 5). He guaranteed us that that was not a problem. He told us the coaches would work with us and make it most convenient for our schedules.
The sales representative went on to tell us that we should discuss when we were going to take our first advance training class because it was essential that we get started right away and that we should get acquainted with the coaching department as soon as possible.
The very next week I contacted Karamie Foster who was contacting us regarding payment for the classes. I told her we were very interested in getting started right away, we had signed up for our first advance class in January and we wanted to start the coaching right away as we were told to do by the sales representative.
This is the response I got from Karamie:
"Karamie Foster"
12/06 03:27 PM
RE: Welcome Letter
I will let the coaching dep. Know that you are ready to get started, but I will let them know you want to get started
My response to Karamie:
From: Maureen
To: Karamie Foster
Subject: RE: Welcome Letter
Hi Karamie,
I'm sorry I don't understand your response. Could you please clarify if we will be starting today.
Thank you,
Maureen
Karamie's response:
The coaching department is about 2 weeks behind, due to the Hoildays, so I don't know the exact date of when you will actually begin your sessions, but I will let them know that you are ready, and hopefully they will be able to get you in asap.
Unfortunately, the call never came and the impedance was placed on us to call TMTT only to find out that there weren't enough resources for us to get started at that time.
As the holidays came and went and our class was coming upon us I decided to call the coaching department again and inquire about when our actual start date would be. I was getting nervous that we would not be able to get our first coaching class in before our first advance class. The person that I talked to in the coaching department said that they were still very behind and that they would contact us when they had an opening.
I then told this person that we would prefer Tuesday nights after 5 o'clock. He said that basically we had to take what we could get, that the only way we could get a schedule like that was IF there was a coach available at that time.
I called again weeks later and again was told they were behind, this went on for over 4 months! Needless to say, already our first 3 month goal was not met, but NOT due to the fact that we were not keeping our commitment to the coaching department but because The Whitney Education Group was not keeping their commitment to their customers.
Commitment:
Because you are committing to this program, we also provide a service commitment to you. This states that we will work with you until you are satisfied, and if we don't satisfy you within the first year, we will continue to work with you until you are, provided you have fulfilled the following commitments:
- You must work 5-10 hours a week on your investing business.
- You must keep all scheduled appointments with your coach,
- And you must apply the principles and practices that we teach you.
Currently, no service was ever provided to us at all by The Whitney Education Group as was promised by the sales representative. We are very disappointed in the company and have lost the steam in the whole process. We feel the sales representative lied to us and grossly misrepresented the company.
I have called and emailed the Whitney Education Group on numerous occasions asking for a refund, I have yet to get any response from them.
Because I could not make the monthly payments on my credit card, the interest rate has gone up and I was then forced to take a loan from my 401K to help pay off the debt.
0 comments