Onlingo.com offers a "FREE" trial of language CD'. Once you receive the first shipment you have to contact them to cancel future shipments. I called them to cancel the 2nd shipment, which I had not receieved, but had already been billed for. I was told that my refund request would be processed and it would take a few days, but to go ahead and send back the packet when I received it and mark it "return to sender". I hung up before it hit me that their instructions online clearly state that we are not to return marked "return to sender". So, I held on to the package and waited for my refund to come through, which it never did.
Then I was billed for the 3rd shipment. I immediately called again.By the way, the only way to contact the company is by calling an 800# listed on the CD case. There is nowhere on their website that I can find to link me to any kind of support or contact info. This time when I called, I spoke with someone who said they had no record of my calling the first, and that they record all their calls, implying that I was lying. I informed them that my cell phone bill indicated that I had indeed called them on Sept. 7 at 4:42P.M. I was also told that they would "Never" tell someone to send something back "return to sender" and that I would have had to have a RMA# to get the refund.
I was also told that I needed to go their website and request the refund, which is at www.onlingo.com/customerservice. I had never told any of this in the previous phone call.
After going back and forth several times, they finally agreed to refund my money for the 3rd packet, but only give me a partial refund for the 2nd packet, even with proof of phone call. Neither of the packets have been opened, so both are completely resaleable and will not cause any loss of income for the company. However, they are refusing to give me the benefit of the doubt.
I also believe that the way their website is set up is intentional to make it very difficult for anyone to contact them and cancel. They tell you that all you have to do is go to their customer service page and cancel, but they don't give you a link on the home page. The home page is an order form and I could not find anywhere that gave their contact information, other than to call the 800# on the packet we receive.
Esther
Mesquite, Texas
U.S.A.
0 comments