Expensive Amerigas,
You actually have to handle your Gualala CA workplace greater. The supervisor, Joe, must be along with issues and never feign ignorance or attempt to blame the client when issues occur. I've been an Amerigas client in the above target for 12 years. Previously 12 weeks, I've 'dropped between your breaks' on 3 events.
Issue:
Third-time in one single year they've quit my holiday rental without gas. I've returned 1425.00 to my clients due to Amerigas. Yes, $1425.00 lost income nights, returned nights, additional cleanup costs where everyone was not planned and purchasing them a warm dinner in an area institution to exhibit them I actually do worry about their convenience on holiday. (3 times at 333.00 each, plus 2 cleanings put into the routine without any revenue for that replaced house, 250.00: Giving the truly angry group of 5 in a nearby cafe once they couldn’t cook 125.00 and also the ultimate 51.00 giving the household of 3 in Feb. The statement for giving the household of 5 this week hasn’t reached me yet….)
Issues began earlier this slip once the driver mentioned he ‘just didn’t quit as he was working low on gas BUT prepared in the future from the next day”. BUT he didn’t come by and that I had to contact to discover that which was happening??? And he'dnot been therein more than 60 times??? That tenant REALLY WAS angry, chilly, children... No-heat, no heated water, no cooking. Simply ask the driver, Cory, or Melissa at work, they are able to let you know HE WASN'T HAPPY…. I invested more than 2 hours hearing him observation and talk this was destroying his holiday also it was all my problem.
Ok, and so I managed to move on and drew it up….in Feb. Amerigas transformed out my container WITHOUT INFORMING me... Which intended, as no body was about the areas, they didn’t relight the pilot lamps and QUIT THE GAS DISCONECTED. Humorous, I've digital locks (and also the team at Gualala Amerigas employed them about the first ‘mistake’ to allow themselves directly into relight the pilots) and also the signal is meant to become ON apply for problems. Oh what enjoyment which was to obtain a telephone call from the holiday tenant at 10pm on the Friday evening that there is NO-HEAT, NO WARM WATER NO GAS TO COOK WITH. Blessed me, I'd a emptiness of 1 evening at another rental 25 miles away and also the everyone was thoughtful enough (using the motivation of the reimbursement) to remain there before gas was stuffed... After which I had been so pleased to spend a cleanup charge towards the housekeeper for that one-night outstanding rental (as well as the refund of another home)...
I suppose I truly am silly... I didn’t stop my support then... And today, I've permitted your Gualala Workplace get it done in my experience again!!! Earlier this Friday, September 11, I obtained a contact at nighttime, “the stove doesn’t appear to light’ believed I had a need to contact Sears to get a repairman…BUT… On Wednesday approximately 10am after speaking with the tenants and having them examine the gas container level…. Empty…. I named the Gualala workplace... The supervisor in Gualala, Joe, attributed me for that insufficient gas??? Humorous how they managed to get regular from November to May without my contacting them... But have missed me for that previous a few months. He explained "it's all computer-generated" Oh? Then why the miss??? He'd no explanation….
I've 4 additional leases and also have ready up with Kemgas on car-load with auto spend, I’ve NEVER had actually ONE issue with Kemgas. Joe couldn't provide a reason for that missed Amerigas deliveries or did he provide to pay the tenants or me…. All he might want to do was inform me he's never heard about his department having ANY problems, not to mention OUR previous problems. I recommended that as SUPERVISOR, he must have regular TEAM CONFERENCES AND HAVE his workers if there has been any issues or issues with clients previously week…. OBVIOULSY his TEAM doesn't keep him educated.
So…. Guess these tenants simply obtained a eveningis reimbursement on my cent... AGAIN!!! When I can't afford to maintain refunding cash to paying visitors since AMERIGAS can’t appear to obtain the PC to create an for SHIPPING to my house on the TRUSTED foundation... I approached Kemgas (who support my additional tanks) and have provided them-this consideration likewise. Joe did not appear to care one iota he was dropping a person. Good way to complete business Amerigas. I'll be performing my better to distribute the term locally that the Gualala workplace does not provide a darn about its spending clients.
Within this economy, no-one can manage an unhappy customer... I sure cannot... Because they may keep negative suggestions for my rental (s) which might influence my future profits. Therefore, without a doubt, I fold over backwards to ensure folks experience handled nicely by my company.
Speculate Amerigas is SOOOOOO LARGE, you simply do not worry about personal balances??? That's the purpose of watch I had been distributed by your Gualala office….
Truly Amerigas? You care not for the clients and what YOUR errors charge us???
Frustrated and moving forward... ALTHOUGH NOT allowing it to fall. I'll do my better to distribute my story of woe and bad customer support with AMERIGAS to every who'll hear.
Really,
Mrs. Petersen
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