We spend nearly 5,000 on our king size dormia mattress two years ago, being told that it would hold up much longer than an innerspring. Just months after purchase, we noticed serious sags on both sides of the mattress. The sags are so bad, that there seems to be a mountain hill between us now. You can even see the sags when the bed is completely made. I called Dormia customer service and they told me to go back to the retailer, who incidentally is no longer in business. When I told them that, they basically told me I was out of luck and that my manufacturers warranty meant nothing without the retailer to honor it. What good is a manufacturers warranty if the manufacturer is not going to honor it? I've never had this kind of problem with any other warranty issue on other products. I am angry and frustrated and want to hear from other customers. I called other retailers in my area who are listed as retailers for Dormia and 3 of them said they no longer carry Dormia products due to their lousy customer service and growing defect/warranty problems. Great... All I want is my money back. Dormia, if you are going to stay in business, then you have to honor your products and their warranties. Period.
0 comments