In late June my commonlaw wife purchased a Cub Cadet Model CC760ES walk behind lawn mower from Home Depot. This mower came with a 1 year warrenty. We took it home and could cut nothing with this mower. The drive belt kept slipping off everytime you idled it. Not wanting to waste time with a repair shop, I took a look at it myself. I could see nothing wrong with it other than the belt simply looked like it was too large. Thinking someone put the wrong belt on it at the factory, my wife/girlfriend called Cub Cadet and gave the model number, and then ordered the belt that Cub Cadet said went with that mower. She paid for that belt. We got the belt and it was exactly the same part number as the belt the mower had when purchased from Home Depot. I put the new belt on anyway, and still had the same problem. I called Cub Cadet about getting it to an authorized Cub Cadet repair shop. I called the shop Cub Cadet recommended and was told there was a $90.00 round trip pick up and delivery fee. This mower is the size of a snowblower and could not fit into either of our cars. I called Cub Cadet back about the pick up and delivery fees and explained the situation. I was told by a woman there that Cub Cadet would pay for the pick up costs. Now after several weeks I am told by Cub Cadet that they are not willing to pay the pick up and delivery fees. And they had no record of any of my phone calls or email. They have since admitted that they do have record of my email, but no mention of my phone calls.
I understand that sometimes mistakes happen at the factory.
But my problem is this: We called them about the belt in the beginning, and they once again supplied the wrong belt. I was willing to replace the belt and even pay for the new one, at no cost to Cub Cadet. But because they kept issuing the wrong belt to that mower it wound up being taken to a service center. If Cub Cadet had bothered to tell me in the beginning that they don't cover pick up and delivery costs, I could have rented a Home Depot truck and delivered it myself for $50.00 round trip. Cub Cadet has brought these additional costs on themselves. Now they expect us to eat these costs. Its their mistake.
Cub Cadet, to be clear, as far as I can tell right now, is willing to pay the repair shop to install the new belt {something I could have done} but are stiffing us for the $90.00 pick up and delivery fee. Is it unreasonable to expect Cub Cadet to make this right? After all I have not been able to cut my lawn since early July.
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