Complaint Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Consumer complaints discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Complaint Verified. Part of complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
Stated improvements from the company.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow complaint to contact every client who filed a complaint so they can make things right with them.in order to confirm that the complaints were resolved, complaint is copied on all responses so we can insure that the member business did right by their customer..
Now to the original report that was filed
APX Alarm Going to Cancel APX Alarm, Hopefully Just in Time... Provo Utah
I have had a similar experience with APX Alarm, just like the many posts before me. We were actually considering an alarm system when we moved here and thought that this may be a good way to go (seemed reasonable). The saleperson was nice but would react to some questions strangley. My girlfriend, the other homeowner, asked if we could get out of the contract and he would react like "Why would you want to do that? What could go wrong?". The other kids showed up and installed the system and even asked me where they could camp for the night (?). It was a little weird. After having a night of discussion and thought, we are now starting the process of cancelling, not only because we are now unsure of the companies practices but also that maybe we really don't want an alarm, but were only entertaining the idea, until approached by the APX salesperson.
I have talked with a rep and was told just to fax the bottom of the form and I will recieve a call soon enough. We will see. I think I may take a multi-facted approach and fax, send and email cancellation requests. I'm sure that we be out the activation fee ($99), at least, but it sounds like it may continue to be a headache. The thing is, the reps seem nice (compared to other reports I've seen) but I just don't feel right about them. Anyone with any advice would be great.
RM, Minnesota
U.S.A.
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