When I received my last bill it included an annual fee. I called and asked them to waive the fee. Of course, their "customer service" is being outsourced to the middle east so the person I was talking to was just following a computer script. I was told, unequivocally, that if I paid the ...
I've been with orchard for a little over two years, never had a late payment, always paid on time. I needed a rental car to pick up my son from the airport so two days before my rental reservation I made a rush payment to orchard to make sure i could cover the rental. Well when I got to the rental ...
I closed my Orchard Bank CC because I no longer wanted to put up with the Fee's they charge. A few day's before I closed my account, I was charged a $59.00 annual fee. I called orchard Bank and asked why I had to pay an annual fee on a closed account. I was told that I am responsable for the fee ...
As written at the top of my statement for my [HSBC] Orchard Bank credit card, I am a "valued cardmember since 2006". Apparently my value is disproportional to my interest rate, which has jumped from 14.90% to 29.49%. I called and spoke with their customer service center (located in India, ...
SO get this... Orchard Bank aka HSBC, charged me a late fee on my account on the same day that my payment was due. Sounds kind of fishy. I contacted them about the issue, they stated that since the payment posted the next day, they were unable to do anything to assist me. I then sent an email ...
Back in June my Orchard Bank credit card apr was doubled. I called customer service to find out why. I spoke to a man with very broken english that sounded like he was reading from a script. A script that didn't quite fit my question. I ended the call, put the card back in my wallet, and didn't use ...