I was living in an apartment complex last year and had the cable light service... This is supposed to be on 24 hours a day. I experienced many many days of outage and calls to BH. They were always trying to swap out the cable box... They have a huge pink form to sign when initial install is ...
We had service with Brighthouse Networks for several years, and during the past couple years, their service went in the toilet, as they continued to raise our rates (this was after Time Warner sold the company). First, there were the continuous outages of internet and phone. We called, and they ...
I came home to find my internet was not working. I knew it would be something simple, like just re-setting it. But that's something they have to do from their end. I called and there are so many confusing menus to get through before you can talk to a person. I was disconnected 3 times. When I ...
Brighthouse cable tv has been out to my home at least 8 times in a six month period to try and fix the macro-blocking (tv picture freezes up) issue. It has never been fixed and they keep coming up with excuses. Every technician has a different opinion and yet nobody can fix it. It is extremely ...
Bright House Networks utilizes contracted companies for the majority of its' rsidential and commercial installation of Video, VOIP and high speed internet services. These contracted companies have mislead and abused the work force by missclassifying employees as "sub-contractors". This ...
I am so angry and irate at Indiana's Bright House Network's customer service department. I have emailed them PLENTY of times in regards to adding two particular channels to their service. Guess what? Rather than sending me a response, these f—kers refuse to send me any acknowledgement of receipt of ...