Avoid this retailer. King size Serta caved in and the inspector (who was one of the nastiest people I've met) indicated that the mattress failed because it had a stain and that the box spring was not supported properly. I watched as she moved the box spring off the center beam and photographed it, ...
On December 15 I ordered what I was told would be the best mattress for me. The sales person was polite and seemed to be knowledgeable of the products so I bought what was advised. However, the sales person did not explain the mattress exchange/no refund policy. After receiving the mattress and ...
On November 23, I called 1800MATTRES (1 800 628-8737) and placed an order for a King Size, King Koil Mattress, Mount Vernon model. The mattress was delivered on December 13. The mattress was defective (a large stain covered the left bottom corner of the mattress and there was a tear on the side) ...
I purchased a king sized mattress that was delivered on 9/3/02. The 2 delivery men had a hard time getting the mattress up the stairs. They had me take off the pictures on the same side as the railing. After much pushing and pulling they got it up, took off the plastic and left. I noticed a piece ...