I purchased a cloth sectional and 2 ottomans from Boston Interiors in May. Although I've sucessfully made 3 Stainsafe claims so far, the process was tedious - taking 20 minutes on the phone each time, giving all the same information twice and being asked to fax all my information twice. Note that ...
I bought funiture in Levitz and also bought an extended seven year warranty with Stainsafe. My sofa got damaged and i called Stainsafe. It took four weeks before a technician came to acces the damage. After checking it, he ordered new parts that took another three months to come. I called them back ...
If I knew then what I know now... We bought our sofa sleeper and recliner about 3 years ago. We've filed several repair issues with Stain Safe and they took care of all of them, except for this time. The metal frame on the sleeper sofa broke and when we moved the sofa, we found that there was a ...
On October 27. I waited on hold for a Stainsafe customer service representive for over 20 minutes to file a new claim for my loveseat that had been damage on October 26th. I finally get Taryn, expalined to her in full detail the stains on my loveseat. She told me my claim had been denied because of ...
We purchased a leather sofa set from Harlem furniture in October. Harlem furniture also sold us Stainsafe Companies warranty for the sofa set. The sofa set is really loosing its color and getting out of shape in just one year of the purchase. This is really frustrating as we have spent big bucks on ...
I bought a leather couch from Levitz, they strongly reccommended buying the warranty claiming that it covered just about everything even pets. Part of the couch was damaged during delivery, Levitz said Stainsafe will cover it. Stainsafe after several calls finally sent someone out who said they ...