August 20 To Whom It May Concern: I have recently had a horrifying experience with XM Satellite Radio. My husband and I recently purchased a 2004 certified GMC truck. This truck came with a free 3 month trial subscription for XM Radio. A week before our 3 month trial was complete (July 17th) I ...
After calling to activate my XM radio and not given an option at all on how the bills would be set up, I was shocked 3 days later to see that they had charged $322.97 to my bank account. I immediately called and asked why when you activate on the phone that there is no option to set up your ...
Shortly after buying a new GM product I received a letter from XM Radio's executive vice president Stephen R. Cook that I would be receiving 1 year of service (satellite radio). A few weeks later XM Radio turned off my service. When I called the company to find out what was wrong, I was told the ...
A year ago I tried to cancel my XM subscription because it was automatically renewed, without my permission, with terms I did not want. I was sweet-talked into renewing for another year at a 'promotional' rate. I agreed with the proviso that the subscription would not be automatically renewed at ...
I ordered XM Radio 18 months ago. I recently noticed that XM radio was also charging me for XM online. I never ordered this service and did not authorize them to charge me for it. I paid for the radio quarterly, but they were charging monthly for the XM Online. I thought the monthly charge was for ...
Like everyone else I can also report that their "Customer service" is non existent. Their English skills are virtually non existent and nothing ever gets resolved. Their bills are always wrong. They extended me for 3 years without my approval. I have two radios but they bill me ...