I purchased an economy return fare to Accra in Ghana to visit a close friend & his family... Three days before I was due to fly Simon from Virgin Customer Service phoned me to ask if I wanted an upgrade tp Premium economy for £270, so I decided to upgrade. The following day a received a phone ...
I meant to transfer 94,000 American Express points to Virgin America and I accidently transferred them to Virgin Atlantic instead. The fine folks at American Express tried for ten days but the thieves at Virgin Atlantic WOULD NOT RETURN the points! I will NEVER fly Virgin Atlantic and I will tell ...
The recently published horror story [www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html] about the food and entertainment system on Virgin Atlantic is not the only example of the airline's dismal customer service. Here is my horror story: I recently ...
This is a copy of a letter that I sent to Richard Branson & Rod Eddington about a nightmare trip with Virgin Atlantic. So much for their "customer is king" mantra I have never received a response. I cc'd BA Exec on this though and received an apology for any part they may have plaid ...