Those are the words you hear from UPS when they fail to provide the service you paid for. Every UPS rep I talked to tonight had the same thing to say about their failure, "I'm so sorry Sir", that phrase must be in their training manual. I have a plane to catch at 6am Friday morning for a ...
I work in customer service and really try to see things from all sides when talking to someone and the roles are reversed because I know that being screamed at for something that may or may not be in your control is not easy. While I normally just move on and choose not to do business with the ...
Last Monday I came home to find a UPS missed delivery tag on my door. I checked off the box that said to please leave the package. On Tuesday my spouse stayed home all day with the door cracked open to wait for the driver. He never came. On Wednesday I arrived home to find a tag on my door saying ...
Another UPS nightmare— According to UPS I had to sign for a particular package. I was unable to do so within the 3 try limit. I called UPS and asked them to deliver it to a UPS store. I was told that they are not really UPS stores and I would need to pick up my package 20 miles away. For each ...
I have had shipments from a National Products Business delivered to my house by UPS every other week for quite some time now. Last week I received a telephone notice that they could not locate my house. My house is in a rural town, but it is on the main road, w/o one tree blocking the view. My ...
Ticket #1Z6E97E10196789177 1) I am subleasing space from the Graydon Head law firm. I have had no problems with mail or FedEx (or UPS for that matter) deliveries addressed to me since I moved in 8/8/09. An overnight that was to be delivered 12/16 was not delivered. I received a voicemail at 9:30 ...