After an unwarranted 70% rate increase, I called Trustfax to cancel my service. After a 2.5 hour hold on the phone I was finally able to reach an individual. 25 more minutes later I was told that my account would be canceled as of that day, Feb. 5. Feeling insecure about the process, I had already ...
Used this company's fax services in a company in 2009. Required to use debit card for billing. Cancelled service and closed company in 2010. Out of the blue I received debit charge on my account in March for 99.95. When I called I was told they would not credit the charge unless I could prove I ...
We used Trustfax in a business that has been out of business for more than 1 1/2 yrs. Out of the blue I got a charge of 99.95 from Trustfax in my checking account. When I called I was told that if I couldn't prove I cancelled the account in 2010 then they were free to charge my account. Not only ...
I see I'm not the only one who had this experience. In short, I signed up for the TrustFax "free" trial and used the service just enough to see it wasn't very good by modern standards. Canceling was a pain, as another complaint describes, but in the end I received an email confirming that ...
So I got a Trustfax account and used it for a while. Then I no longer had need for it so I was trying to cancel it. I tried calling them but they were closed. So I opened a ticket asking to get my account cancelled. The next day I received a ticket saying should I confirm that I want to cancel. Of ...
I tried Trustfax's free "service" trial, a faxing "service." It turns out the free trial meant your faxes had a huge watermark covering them, which I for the life of me can't figure out what good that would do anyone.in fact, you're supposed to get five "free" faxes ...