Tax Brain sent me an email apology yesterday and I was curious as to why they are apologizing now. Since last Friday they have been rude, dismissive and curt when I contacted their customer service line and chat customer service line. Then I went to the internet today for an update as to when I ...
As many of you all, I as well have been affected by this screwed up, but what really gets me is they knew since Jan 16th the funds where going to wrong bank and tried to resubmit the return to the IRS, but when that didn't work they cont. To file other customers taxes until the 20th when they got ...
It is stupid that a company like taxbrain.com was able to be licensed to do income taxes. They knew that they sent the wrong banking routing number to the IRS on January 16 and they did nothing to try and correct it before they were to receive the tax refunds for January 29. When you call the ...
Taxbrain.com filed my return and it was accepted by the IRS on 1-16-10. I opted for taxbrain to take my fees out of my return and was given a website to Santa Barbera bank and Trust. Santa Barbera Bank never received my refund as mine too went to Republic bank instead of Santa Barbera Bank. I did ...
I did my taxes with taxbrain.com and chose the faster option which after accepted by the IRS, SBBT would directly deposit my refund into my bank account and keep taxbrain's charges and their own. Taxbrain submitted my taxes to the IRS on 1/15, the IRS acepted and deposited my money into an account ...
I filed my taxes with taxbrain on Jan 16th. Every year like I always do I opted for the direct deposit option. Some how taxbrain transmitted the wrong routing number to the irs as a result they went to another bank. They are suppose to go to Metabank and then Metabank direct deposits them into your ...