I bought a "20 year" pillow top set from the Mount Juliet, TN store. I didn't have it 2 months when it started sagging. I've had it about 6 months now and it is sagging almost 2 inches. This company is MATTRESS WAREHOUSE who are famous for selling junk. Had I known this in the beginning I ...
When looking for a new mattress to replace our 4 yr old non-flippable (Single sided) one, we stopped at the Mattress Outfitters in Georgetown, KY. We made known that we were looking for a flipable, double sided King Plush. We were told that due to fire regulations, no-one has made them for about 9 ...
How can you not allow the return of a mattess if only after a few days, regardless of the plastic? I understand the sanitary issues, but the protector is on the mattress. If a fee for sanitizing the mattress was required, thats one thing. But no return is ridiculous. No one can sleep on these beds ...
Purchased a $2000 set from Sleep Outfitters and turned out it was used! They said it was an exchange a customer did and they gave me their old one! Wth! This ain't walmart! They said they would exchange it out but wanted to charge me $50!! I filed a complaint with the BBB and Attorney General... ...
I am so disappointed with this company. Having purchased a faulty mattress which was very expensive, I tried numerous times to contact customer service to resolve this issue. My problem was never resolved and the company will no longer return my call. Sleep Outfitters will not stand behind their ...
I bought a firm comfortpedic mattress. After sleeping on the mattress we felt it was softer then the showroom mattress. After several trips back to the showroom we realized we must have a plush not a firm mattress. We contacted the main company and they sent out the delivery person to check the tag ...