I was in the Petsmart on Baltimore Pike in Springfield Pennsylvania tonight, and was appalled at the behavior of the manager on duty towards the associates. The manager in question is a tall, thin african american gentleman, whom I have often seen walking the sales floor on his cell phone during my ...
Cashier @417625 On 7/29/10 I visited your store and made a purchase of 44.15. This included 7.99 plus tax for a emery cat refill. The cashier put all of my puchases in the cart (at least I thought that is what she did). When I got home and unloaded the car, I realized that I did not have the emery ...
Poor customer service I had a complaint about the grooming area and emailed it and was told someone would get back to me in 5 days it is now a month later and I have followed up 3 times and am still waiting to hear. They say the care but they don't. The poor service was done in the East Hanover, NJ ...
It is my hope as I write this letter of complaint that I will be "heard". I entrusted my puppy Star into your care and you abused my trust and my puppy. I dropped off my puppy at 6pm and didn't hear from you so I just came back to your store to find my puppy in a back room in a kennel. I ...
I recently purchased a guinea pig from a Petsmart in Rochester Hills, MI. It was actually about a month ago and nothing for this little guy has gone right. We purchased him on a Saturday, initially the associate that was helping us box him up seemed to care very little for him. She tore him out of ...
What's up with Petsmart not processing refunds online in their stores anymore? I had an unpleasant time at the Petsmart Pasadena CA store today when I made a return and found they have gone backwards in time and no longer process refunds online. They are now doing it manually so customers are ...