Hilton Hotels has undergone an improvement in customer service. For a long time Hilton customer service was not that great. It seems that they are now trying to improve the customer service is getting better as they try and compete with other hotels. Hilton really is trying to be better at this. ...
There is no Honor in the Hilton Honors program. My wife is a Hilton Honors member, and as with most programs like this, Hilton runs these periodic telephone marketing campaigns that are aimed at generating business for their hotels. I received one of these calls, and although I would normally hang ...
We arrived 45 mins after the written check in time after a long drive, only to arrive @ the Hilton to discover our room wasnt going to be ready for an hour... We were sent away... Only to return i 1 hour &a half tired and sweaty... To be told our room still wasnt ready... We went & sat down ...
My family and I made a reservation for a weekend at the hotel for a soccer tourney for my daughter. The dates of the tourney were changed so we called the hotel to change our reservation. The hotel and corporate people told us that it is their policy to NOT change or refund reservations made ...
On October 2nd I made a reservation at the Hilton Garden Inn in Detroit at their " Best rate " Today Now 19th the rate is 1/2 of what it was and Hilton will do nothing about it. Hilton has lost me as a customer for life and I hope many of you also. Do not ever pay a non refundable rate. ...
I am a frequent traveler and a Hilton Honors (their rewards program) member. I made my business reservation to Richmond, and my trip was cancelled several days later. I systematically cancelled all of my reservations. I had made my reservation through the website, www.hilton.com. I called the hotel ...