I have scheduled appointments with Empire Carpets that are then canceled on the day of, the excuse being that there is no representative in the area. "Why make the appointment in the first place?" I asked them? "Because we never know whether there will be reps in the area until the ...
We had Quick-Step brand laminate floor installed by Empire Today in Nov. 2007 & are still fighting with them about it (3 years later). We first noticed within about a month after the install that the floor seemed to scratch VERY easily and that it would not hold up to any liquid for more than ...
You'll note I did not indicate my name or the Empire office I worked in as I fear retaliation. If you want a good sales job/sales careeer, STAY AWAY FROM EMPIRE. I worked for Empire as a sales Rep for a number of years and the company has ZERO regard for you as an salesperson or even as a human ...
We had Empire install American Dream, Cherry Double Plank by QuickStep on 7/31/08. Our salesman, Jim, said he also had the same floor (but different color) and even though he had dogs and kids that the floor looked the same as it did the day it was installed. I had ruined the existing laminate ...
On May 29th I place two orders with Empire Carpet with sales rep Mr. Phillip Dorminey. Order # 1 (U050173) for $5,189.25 and Order #2 (U050174) for $1810.75, which was a special order item. Both orders was charged to my American express that was paid in full. Empire's policy for cancellation was ...
I had my floors installed in dec. I called in June to let them know the floors were buckling. They said it was moisture but when the sales person recommended the floor we had he said it could with hold anything even if it stood on there for 5 days it had a 25 yr water damage warranty. They replaced ...