Quebec law mandates that cars be equipped with snow tires from December 15 to March 15. Budget, understandably, charges a fee for this. The problem is that they charge the fee from November 1 to March 31! A customer service rep emailed me this information when I wrote to them to ask for a refund of ...
To make it easy, Here is a copy of the complaint letter I wrote to Budget: I made an online reservation for an economy car at the JFK location. My reservation states a Hyundai Accent or Similar, a five passenger vehicle. When I arrived I was given a Smart Car, clearly not the same car class. A ...
Here is my complaint letter to Budget Rental Cars: "I am writing to inform you of my recent expertise with your online system and telephone customer service. On 7/23/09, I received two email confirmations for reservations I had made for an upcoming trip (attached). I thought it was odd that I ...
I rented a car on 5/30/08 from the Burlington, VT airport Budget car rental, and when I returned the car, I left the rental agreement and keys in the designated drop box at the Budget counter, as no employee was present. Budget called me the next day, unable to find the keys. I informed them that I ...