I got charged 1.01 on my credit card for cancelling the free trial period. This was not written anywhere in the contract. ...
I logged a support request to Ancestry.ca back on February 2nd when I had trouble importing an old FTM file into FTM2011. I just got a response today February 11th! I have resolved the issue on my own but am very upset at their lack of customer service. Totally unacceptable. ...
I had submitted a name to ancestors.ca and they replied with one possibility BUT I had to give them my credit card number in order to read what they had discovered. They did state that I could cancel, free of charge, anytime within I think it was 10 days or so. However I cancelled within 5 minutes ...