AAdvantage
American Airlines rude customer service, provided false information, now I'm out 20,000 miles and they couldn't care less
On December 12th, I went through AAdvantage to redeem 19,700 airline miles towards a 2 night hotel stay in Chicago for December 28th and 29th so that my girlfriend and I could visit the city. Unfortunately my girlfriend's older brother passed away, and we could no longer attend due to funeral. On ...