Citi Bank, Financial, Group, Mortgage, Card
Advice to help, I had a past due loan and they were relentless, I solved problem, New York
Write down (and keep) any person you talk to. When, date, persons name, which city etc. And if you called them or they called you (yep that's funny, they call to resolve) Ask if they work at Citi. They outsource a lot. Most companies do. Ask specifically what you need to do to resolve things. Also ...