My car developed a problem with the serpentine belt and tensioner pulley. The dealer informed me that the repair would not be covered under warranty. The warranty company reguards these parts as "wear" items. I called NAC to verify the dealer's claim. The NAC representative explained to ...
My car was giving me issues. It was making a noise that I thought was an exhaust leak, or a hole in my muffler. It also had a pause and kick forward when changing from reverse to drive. I had a mechanic friend check my vehicle because it was making a noise that I believed to be an exhaust leak. He ...
Purchased service contract... Needed a injector pump which I faxed a "Authorization Request" which NAC never responded to. Shop charged $85.00 to try to make contact as they said NAC never calls back... Left three messges with no call back. Four days later NAC left a message they were ...
May 29 I have a 2002 Altima Nissan that always been serviced by the servicing department as to where the car was bought. Scheduled service maintenance, oil changes, recall parts, you name it (have copies of invoices going back as far 2004). Also, subject car was last serviced for and oil change on ...
National Auto Care Corp. Failed to honor a total bumper-to-bumper warranty. Was told certain items were not covered under the contract. Sent in letter of complaint and was only refunded a partial amount. Flat tire coverage was not honored after two letters and no amount refunded. ...