I purchased a treadmill from Sears in Henderson, NV for approx $1,000 and purchased a 3 year in home warranty on this treadmill. In Aug. an interactive CD which controls the programs in the treadmill stopped working. The replacement part has been on back order ever since and was promised to be ...
My wife and I purchased a Kenmore Elite fridge from Sears when we moved into our new home. Within two years the door began to collapse in on itself. We called Sears to come and look at the door. The technician said the door was a manufacturer's defect and need to be replaced. I was in shock when ...
I've owned a Sears water softener for the past seven years and have religiously purchased the maintenance agreements. On 9/7/06 I contacted Sears warranty for my annual inspection for a service technician (Sears private contractor) to carry out an annual inspection as provided in my Sears policy. ...
Last year my Craftsman riding as out of service for 4 weeks - the length of time was due to the inept service dept. And procedures-1 week to get the technician out - he comes without any parts on the truck -technician has to order the part and the part is back ordered for another 2 weeks - another ...
I recently had repair service from Sears that took about 10 to 15 minutes for the technician to change a start device on my refrigerator. He did not give me any estimate before he did the work. After finishing the work, he handed me a $270 bill. I think it is unfair. He should have told me much ...
On 12/9/05 I made a purchase on Sears.com and instead of having it shipped I clicked on the box to pick it up at my local store - East Northport. When I got home and received my email it was notifying me it was at of stock at that location. I then called Sears.com and asked if they had it at the ...