Independent profile. Not owned, sponsored or endorsed by X Corp. (X, formerly Twitter).

X Corp. (X, formerly Twitter) Reviews, Complaints & Contacts

X Corp. is the company the U.S. Terms of Service name as the provider of X, formerly Twitter, based in Austin, Texas. BBB rates it F with 6,585 complaints, and Trustpilot shows 1.2 from 2,526 reviews on one profile and 1.4 from 635 on another. The FTC issued an order in 2022, X Corp. petitioned in 2026 to set it aside, and the EU fined the company in 2025.

REVIEWS & COMPLAINTS13on USAComplaints · none in 2023-2026 · latest 2014
WEBSITEx.com
HEADQUARTERSAustin, TX
PROFILE CHECKED
Submit a Complaint Read reviews & complaints ↓ Official website ↗
VERIFIED

Contacts

Customer service & general contact

Account & login

Official website

Other contacts

Privacy requests

VERIFIED

Locations

  • Headquarters800 W Cesar Chavez St, Austin, TX 78701
EDITORIAL

Company Information

BBB and Trustpilot figures

Legal name
X Corp.
Business type
Operator of the X social media platform (formerly Twitter) for users in the United States, with account, moderation and X Premium subscription services; principal place of business Austin, Texas
Website
x.comSource: X Terms of Service, which link the service at x.com, checked
Headquarters
Austin, TXSource: X Terms of Service: 'principal place of business at 800 W Cesar Chavez St., Austin, TX 78701, USA', checked

X Corp. is the company named in the U.S. Terms of Service as the provider of X, with its principal place of business at 800 W Cesar Chavez St., Austin, Texas. The FTC has described it as "formerly known as Twitter." The FTC and the Department of Justice obtained a stipulated order against Twitter, Inc. in 2022 over use of account-security data for advertising; X Corp. has asked the FTC to set that order aside or modify it. The European Commission fined X EUR 120 million in December 2025 under the Digital Services Act, and X is challenging that decision. Trustpilot and BBB information, including BBB's displayed rating and alert, is in the complaint-record section.

EXTERNAL SOURCE

Independent Sources

BBB
216 reviews · 6,585 complaints · BBB business grade F · average customer rating 1.16 / 5
Figures checked
Trustpilottrustpilot.com/review/twitter.com
2,526 reviews · TrustScore 1.2 / 5
Figures checked
Trustpilottrustpilot.com/review/x.com
635 reviews · TrustScore 1.4 / 5
Figures checked
EDITORIAL

Complaint Themes

account suspension, lockout or sign-in problemssite errors, tweet limits or unanswered support requests

Themes, not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

13 complaints linked to the X Corp. (X, formerly Twitter) profile are published on this site (2008-2014). None are from 2023-2026.

Show 8 more complaints on this page
EDITORIAL

Complaint record: Trustpilot, BBB and this site's archive

Trustpilot. Two separate profiles exist. 'x.com': 1.4 from 635 reviews, of which Trustpilot shows 85 percent as 1-star and 7 percent as 5-star, with 311 reviews in the last 12 months. 'Twitter' (www.twitter.com): 1.2 from 2,526 reviews, 77 percent 1-star and 10 percent 5-star, with 138 reviews in the last 12 months. Both profiles show 'Unclaimed profile' and the notice that the company "hasn't invited their customers, so reviews may not be representative." Trustpilot also states it does not fact-check reviews.

BBB. A bbb.org search for 'X Corp' near Austin, TX returns the profile 'X Corp, Social Media Marketing' at the address BBB lists, 865 FM 1209 Building 2, Bastrop, TX 78602. That is BBB's listing. X's Terms of Service give the Austin address on this page as its principal place of business. BBB also displays the phone number (415) 222-9670, which comes from BBB. BBB shows: rating F, 'This business is NOT BBB Accredited', local BBB 'BBB Heart of Texas', file opened October 9, 2024 and business started March 1, 2006 (read from the page's raw data). Rating reasons shown by BBB: "Failure to respond to 6,488 complaint(s) filed against business" and "6,585 complaint(s) filed against business". The complaints tab shows 6,585 complaints in the last 3 years and 3,949 in the last 12 months; the reviews tab shows 1.16 out of 5 stars, average of 216 customer reviews.

The BBB profile also carries a BBB alert. BBB writes that in 2026 it began reviewing X Corp.'s business practices and that "BBB's file conditions indicate this business has a pattern of complaints concerning account suspensions without meaningful explanation, lack of meaningful customer support or appeal access, continued billing after suspension or loss of account access, and difficulties recovering hacked or compromised accounts." BBB also writes that in May 2026 it contacted X Corp. and that "As of May 29, 2026, BBB has not received a response from X Corp."

This site's archive. 13 archive posts, written between 2008 and 2014 when the service operated as Twitter and whose offender field is Twitter, are linked here. These are individual user accounts that have not been verified, and none concerns X Premium or events after 2014. Other archive posts that mention Twitter in the offender field but describe different businesses (for example home-warranty or follower-selling companies) are not linked. Two posts from 2000 name 'X.com' as the offender and were not linked because the archive does not tie them to X Corp.

X Corp. is not a lender or servicer, so CFPB complaint data does not apply.

Had an experience with X Corp. (X, formerly Twitter)? Tell other people what happened.

Submit a Complaint
EDITORIAL

X complaints: appeals, Premium cancellation and refunds, privacy requests

X publishes no customer-service phone number on the Help Center contact page or in the Terms of Service pages. Its contact route is a set of web forms grouped by topic (locked and suspended accounts, help with paid features, problems with account access, authenticity, law-enforcement requests) at help.x.com/en/forms.

Suspended or locked account. X's Help Center says: "If you are unable to unsuspend your own account using the instructions above and you think that we made a mistake suspending or locking your account, you can appeal. First, log in to the account that is suspended. Then, open a new browser tab and file an appeal." The same page says that if a log-in shows prompts to provide a phone number or confirm an email address, "follow the instructions to get your account unsuspended," and that to deactivate a suspended account "you'll first need to file an appeal." The Terms of Service point to the appeal form at help.x.com/forms/account-access/appeals. The Terms also say X may suspend or terminate an account if it reasonably believes, among five listed grounds, that the user violated the Terms or Rules, creates legal exposure for X, or that providing the service is "no longer commercially viable."

X Premium cancellation and refunds. X's Premium FAQ says: "You can manage your subscription from Settings on the platform where you subscribed. Your Premium features will expire at the end of your billing cycle. To avoid further charges, cancel your Premium subscription at least 24 hours before the auto-renewal period. Canceling won't give you a refund for amounts already paid." On refunds it says: "Unless you are switching to a higher tier, all subscriptions are non-refundable, unless required by law. That includes subscriptions linked to X accounts that have been suspended or that you can no longer access for any other reason." The Purchaser Terms (page header 'Effective: August 1, 2025') say that payments for Paid Services are "final and not refundable or exchangeable, except as required by applicable law." For purchases made through Apple or Google the FAQ says subscribers "must contact Apple or Google directly for all app-related refund and cancellation issues." The Help Center page "About X Premium" (help.x.com/en/using-x/x-premium) lists U.S. web prices of 3.00 USD per month or 32.00 USD per year (Basic). The page also lists 8.00 USD per month or 84.00 USD per year (Premium) and 40.00 USD per month or 395.00 USD per year (Premium+). The Purchaser Terms add: "Refunds or credits are not provided for any unused or partially used Paid Service (for example, a partially used subscription period)."

Charge you did not authorize. The FAQ says: "If you have an unauthorized Premium subscription on your account, cancel your subscription, update your password credentials, and enable additional security settings." The Help Center has a separate 'Help with paid features' contact form.

Privacy and data requests. X's Privacy Policy (effective January 15, 2026) names X Corp. as the data controller for users in the United States and lists the mailing address 'X Corp., Attn: Privacy Policy Inquiry, 800 W Cesar Chavez St., Austin, TX 78701'. It also says "You can contact us via our Privacy Policy Inquiries page", which links to the web form at help.x.com/forms/privacy.

Outside the company. A consumer can report a business practice to the FTC at reportfraud.ftc.gov or to a state attorney general. The Texas Attorney General's page 'File a Consumer Complaint' (X Corp.'s principal place of business is in Texas) notes that under Texas law a complaint is open to the public. Neither route is a guarantee of a refund or a reinstated account.

EDITORIAL

FTC order against Twitter, X Corp.'s petition, and the EU fine

FTC and U.S. Department of Justice, 2022. On May 25, 2022 the FTC announced action against Twitter, Inc. over account-security data. According to the FTC, "From 2014 to 2019, more than 140 million Twitter users provided their phone numbers or email addresses after the company told them this information would help secure their accounts, according to the complaint. Twitter, however, failed to mention that it also would be used for targeted advertising, the FTC alleged." The FTC said this violated a 2011 FTC order that stemmed from allegations about two data breaches. Under the order as announced, Twitter would pay a $150 million penalty, be banned from profiting from the deceptively collected data, and allow users to use other multi-factor authentication methods that do not require a phone number. The FTC release says the complaint and stipulated final order were filed by the Department of Justice in the Northern District of California and that "Stipulated final orders have the force of law when approved and signed by the District Court judge." The court docket shows the stipulated order was signed on May 26, 2022 (see the court case on this page).

More on regulatorsShow less

X Corp.'s 2026 petition. On June 3, 2026 the FTC announced it was "seeking public comment on a petition from X Corp., formerly known as Twitter, to set aside or modify its 2022 settlement order," with comments due by July 2, 2026, after which "the Commission will vote to determine how to resolve the petition." The FTC says the petition argues, among other points, that the order was imposed on a company that no longer exists and that it no longer serves a valid regulatory purpose; those are X Corp.'s arguments as summarized by the FTC, not findings. The FTC's case page (last updated June 3, 2026) lists no later item, so no Commission decision on the petition is shown.

European Commission, December 5, 2025. The Commission announced a fine of EUR 120 million "to X for breaching its transparency obligations under the Digital Services Act," citing "the deceptive design of its 'blue checkmark', the lack of transparency of its advertising repository, and the failure to provide access to public data for researchers." A SpaceX registration statement amendment filed June 3, 2026 states that on February 16, 2026 the fined parties challenged the decision in the EU General Court and that the challenge remains pending. This decision applies to X's service in the European Union; it is not a U.S. enforcement action.

EDITORIAL

Court cases and consumer lawsuits

Court records

United States v. Twitter, Inc. (N.D. Cal. 3:22-cv-03070) was filed on May 25, 2022. CourtListener shows entry 11 on May 26, 2022: "STIPULATED ORDER FOR CIVIL PENALTY, MONETARY JUDGMENT, AND INJUNCTIVE RELIEF ... Civil Case Terminated. Signed by Judge Thomas S. Hixson on 5/26/2022." The docket continues with filings through December 21, 2023, including a December 8, 2023 administrative motion that refers to the United States' opposition to "X Corp.'s Motion for Protective Order and Relief from Consent Order"; the docket entries do not state the grounds or outcome of that motion. CourtListener notes its items are sourced from PACER and RECAP and may not be up to date.

More on the lawsuitsShow less

Baltimore consumer-protection suit. The SpaceX registration statement amendment of June 3, 2026 says that "Mayor and City Council of Baltimore ex rel. Ebony M. Thompson v. X Corp., X.AI Corp., X.AI LLC, and Space Exploration Technologies Corp" was instituted in the Baltimore City Circuit Court on March 24, 2026. It asserts "similar claims" under Baltimore's Consumer Protection Ordinances to those in two other cases, which the filing describes as arising from Grok's image-generation and editing features. It seeks statutory penalties and/or injunctive relief, and says the defendants intend to defend themselves vigorously.

The same filing says that beginning in January 2026 the company and certain subsidiaries were named in multiple lawsuits over those Grok features. They include two putative class actions in the Northern District of California (Jane Doe v. X.AI Corp. and X.AI LLC, filed January 23, 2026, and Jane Doe 1 et al. v. X.AI Corp. and X.AI LLC, filed March 16, 2026). The captions name the xAI entities. SpaceX's 10-Q filed August 4, 2026 repeats the Baltimore Case description.

The SpaceX filing also describes Dutch class actions against X entities about data protection, and a patent verdict against Twitter on appeal. They are not U.S. consumer cases, and we do not rely on them here.

PUBLIC RECORD

Court & Public Records

United States v. Twitter, Inc.

Settled

U.S. District Court for the Northern District of CaliforniaFiled Decided Docket 3:22-cv-03070Source ↗

Settled

Complaint filed by the United States on behalf of the FTC; the FTC announced a proposed order with a $150 million civil penalty. CourtListener shows a stipulated order for civil penalty, monetary judgment and injunctive relief signed by Judge Thomas S. Hixson on May 26, 2022, and the case terminated that day. The order text's admission or denial language is not described.

Mayor and City Council of Baltimore ex rel. Ebony M. Thompson v. X Corp., X.AI Corp., X.AI LLC, and Space Exploration Technologies Corp.

Filed

Circuit Court for Baltimore City, MarylandFiled Checked Source ↗

Filed — no final outcome recorded

Described in SpaceX's S-1/A filed June 3, 2026 as asserting "similar claims" under Baltimore's Consumer Protection Ordinances to those in two Grok-related cases (arising from Grok's image-generation and editing features) and seeking statutory penalties and/or injunctive relief; the filing says the defendants intend to defend themselves vigorously. These are allegations; no docket details are reported.

EDITORIAL

Who operates X

The U.S. Terms of Service (page header 'Effective: October 9, 2026') say: "These Terms are an agreement between you and X Corp., which provides X and the Services, with its principal place of business at 800 W Cesar Chavez St., Austin, TX 78701, USA." For users in the European Union, EFTA states and the United Kingdom the contracting company is a different one, X Internet Unlimited Company of Dublin, Ireland; this page covers the U.S. operator.

The FTC calls X Corp. "formerly known as Twitter." A SpaceX registration statement amendment (S-1/A, filed June 3, 2026) says Twitter was acquired in October 2022 by X Holdings Corp. and rebranded to X in July 2023. It also says that X Holdings was acquired by xAI effective March 28, 2025, and that xAI (X.AI Holdings Corp.) was acquired by SpaceX effective February 2, 2026. The same Terms extend their Texas forum clause to "U.S. corporate affiliates, including but not limited to any U.S. SpaceXAI, Cursor, or SpaceX entities." SpaceX's quarterly report for the period ended June 30, 2026 (filed August 4, 2026) calls X Corp. "an indirect subsidiary of the Company" (Space Exploration Technologies Corp.).

More company historyShow less

Terms that affect a dispute. The Terms choose Texas law and say disputes must be brought "exclusively in the federal or state courts located in Wichita County or Tarrant County, Texas"; if that forum clause is held unenforceable, the dispute goes to binding arbitration administered by the American Arbitration Association. They contain a class-action and jury-trial waiver, a limitations period of one year for federal claims and two years and one day for state-law claims, and a liability cap of the greater of $100 or the amount paid to X in the past six months. These are the company's terms; whether a given clause is enforceable in a given case is for a court to decide.

The Terms of Service say: "We may suspend or terminate your account or cease providing you with all or part of the Services at any time if we reasonably believe" any of five grounds apply, including violation of the Terms or Rules and Policies, legal exposure for X, unlawful conduct, prolonged inactivity, or that providing the Services is "no longer commercially viable." The Help Center suspended-accounts page separately describes the appeal route. The Terms also license user content to X, including "for use with and training of our machine learning and artificial intelligence models."

VERIFIED

Company Relationships

  • Formerly known asTwitter, Inc.
  • Affiliated withX Holdings Corp.
  • Affiliated withX.AI Holdings Corp.
  • Affiliated withSpace Exploration Technologies Corp.
  • Affiliated withX Internet Unlimited Company
EDITORIAL

Frequently Asked Questions

Which company operates X for U.S. users?

The U.S. Terms of Service (effective October 9, 2026) say the agreement is with X Corp., principal place of business 800 W Cesar Chavez St., Austin, TX 78701. Users in the EU, EFTA states and the UK contract with X Internet Unlimited Company in Dublin instead.

Who owns X now?

A SpaceX registration statement amendment filed June 3, 2026 says X Corp.'s owner, X Holdings Corp., was acquired by xAI effective March 28, 2025 and that xAI was acquired by SpaceX effective February 2, 2026. SpaceX's quarterly report filed August 4, 2026 calls X Corp. "an indirect subsidiary" of Space Exploration Technologies Corp.

How do I appeal a suspended or locked X account?

The X Corp. Help Center says to log in to the suspended account, open a new browser tab and file an appeal; the Terms link the appeal form at help.x.com/forms/account-access/appeals. The Terms also reserve X's right to suspend or terminate accounts on the grounds they list, and state no response time.

How do I cancel X Premium?

X Corp. says you can manage the subscription from Settings on the platform where you subscribed, that features expire at the end of the billing cycle, and to cancel at least 24 hours before the auto-renewal period. For Apple or Google purchases, the FAQ says to contact Apple or Google directly for cancellation and refunds.

Can I get a refund for X Premium?

The X Corp. FAQ says: "Unless you are switching to a higher tier, all subscriptions are non-refundable, unless required by law," including subscriptions on suspended accounts. The Purchaser Terms say payments are "final and not refundable or exchangeable, except as required by applicable law," and that "Refunds or credits are not provided for any unused or partially used Paid Service (for example, a partially used subscription period)." A bank or card issuer, or Apple or Google for app purchases, may have its own dispute process.

Is there a phone number for X customer service?

The X Corp. Help Center contact page and Terms pages list web forms by topic and do not publish a customer-service phone number. We do not list any number as an X support line. BBB's profile displays (415) 222-9670; that number comes from BBB, and X does not publish it as a support line.

Where can disputes with X be brought under its Terms?

The X Corp. Terms choose Texas law and say disputes must be brought in the federal or state courts in Wichita County or Tarrant County, Texas, with arbitration before the American Arbitration Association if that forum clause is held unenforceable, plus a class-action and jury-trial waiver. Whether these terms apply to a particular claim is a legal question for a court.

What is the status of the FTC's order against Twitter?

The FTC announced the Twitter order in May 2022 and a stipulated order was signed on May 26, 2022. On June 3, 2026 the FTC sought public comment on X Corp.'s petition to set it aside or modify it, with comments due July 2, 2026. The FTC's case page lists no later item.

What was the European Commission's 2025 decision about X?

On December 5, 2025 the Commission fined X Corp. EUR 120 million for breaching Digital Services Act transparency obligations (blue checkmark design, advertising repository, researcher data access). A SpaceX filing says the fined parties challenged it in the EU General Court on February 16, 2026; SpaceX's 10-Q filed August 4, 2026 repeats that the challenge remains pending.

What can I do if I cannot log in to X?

The X Corp. Help Center page "Help with logging in" says to use your account email address and password to log in. If the password is not working, request a new one by entering your email address in the reset form. If you cannot remember the email address, try your username and password, or enter the username, email address or mobile phone number you think you used in the password request form and check all your inboxes. For a "Locked out!" error message, X says those locks clear on their own after an hour or so and not to request more password resets while you wait.