Independent profile — not affiliated with Window World
Window World
Window World is a replacement window, door and siding brand owned by Window World, Inc. of North Wilkesboro, North Carolina, which franchises locally owned stores. This page explains who to contact (the local franchise that sold the job, then corporate), what the published warranty says, the FTC three-day cancellation rule, BBB and Trustpilot figures as displayed on October 11, 2026, a 2012 Washington franchise consent order, and court records.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 12 historical complaints about Window World, published between 2006 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
- Reported Franchise Law Violations in 15 States and Financial Troubles
- Charged $200 Extra for Installation Advertised as Included
- Drafty Windows and Poorly Paid Installers in Boston
- Advertised $189 Window Price Became Over $400 in Florida
- Windows Poorly Installed, Warranty Promises Not Honored
- Does not honor lifetime warranty commitment
- Rushed Window Installation, Broken Trim, and Unpaid Refund
- Terrible customer service, no concept of keeping to a schedule, poor workmanship
- Windows Leaked Around All Sills After Installation
- Installers Damaged Floor and Siding, Left Mess
- Only Three of 22 Installed Windows in Working Order
- Lifetime Warranty Screens Not Replaced for Two Years
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Official website: https://www.windowworld.com/
- Corporate office (Window World, Inc.): +1 (866) 740-2100 1 complaint mentions this number
- Free quote line (1-800-WINDOWWORLD): +1 (800) 639-8946
- Contact form (goes to corporate office and local store): https://www.windowworld.com/contact
- Store locator: https://www.windowworld.com/store-locator
- Warranty information page: https://www.windowworld.com/warranties
- BBB-listed phone for Window World, Inc.: +1 (336) 667-2100 2 complaints mention this number
- Franchising website: https://www.windowworldfranchise.com/
- Privacy requests (Window World, Inc.): [email protected]
- Privacy requests phone (Window World, Inc.): +1 (866) 385-3824
Locations
| Type | Address |
|---|---|
| Headquarters | 118 Shaver Street North Wilkesboro NC 28659 |
Window World complaints, warranty and cancellation: what to do (checked October 11, 2026)
Know which business sold you the job. Window World, Inc. of North Wilkesboro, North Carolina is the franchisor and brand owner. Its About page says it has "over 230 franchise locations nationwide" and describes itself as "Nationally known, locally owned." BBB's profile of Window World, Inc. says the company "specializes in franchising individually owned and operated businesses" and that its BBB report "only reflects experience with the national franchise headquarters and their national advertising"; for a local store, BBB says to search that store's own report. The pages I read on windowworld.com do not say which legal entity signs a customer's sales contract, so read the contract itself: the seller named on it (usually a local company, often called "Window World of [city]") is the business to address first.
Step 1: the local store. Use the Store Locator at windowworld.com to find your store, and keep the signed contract, order confirmation, payments and photos. For product problems, the Support page says to locate the serial number on the window before contacting support.
Step 2: the corporate office. The Contact page lists "Window World Corporate Office, 118 Shaver Street, N. Wilkesboro, NC 28659" and 1-866-740-2100. Its form states: "Your question will go to the corporate office as well as your local Window World store." That page does not say what corporate will do with a dispute about a local store's work, so ask in writing what it can and cannot do and keep the reply.
Warranty. The Warranties page says replacement windows and patio doors "come with a manufacturer’s lifetime limited warranty, good for as long as you own your home," with examples for vinyl parts, mechanical parts and the insulated glass unit, and a transfer to a later homeowner if "Window World receives the warranty transfer form along with the then-current transfer fee" within 30 days of the sale of the home. It adds: "Restrictions and limitations may apply. For complete details, see the warranty at your nearest Window World store." Ask your store for the full written warranty and read its exclusions and claim steps; the web page itself does not give a claim procedure.
Cancelling after you sign. The FTC says its Cooling-Off Rule covers "certain sales made at your home, workplace, or dormitory, or at a seller’s temporary location" and that "Your right to cancel for a full refund lasts until midnight of the third business day after the sale." Sales under $25 made at your home are not covered, and the FTC lists exceptions, including goods or services not mainly for personal, family or household use sales made after negotiations conclude at the seller’s permanent place of business, and sales made because you asked the seller to visit your home to repair or perform maintenance on your personal property (things bought beyond that request are covered). If your contract was signed at your kitchen table, check whether the seller gave you two copies of a cancellation form; the FTC says to send the form or a letter by certified mail, postmarked within the deadline.
Outside complaint routes. File with BBB for the specific franchise (and, for brand-wide advertising, the Window World, Inc. file), your state attorney general (for example the North Carolina Department of Justice complaint form at ncdoj.gov/file-a-complaint), and the FTC through ReportFraud.ftc.gov. The Disclosures page says the Window World Credit Card is issued by Wells Fargo Financial National Bank; a dispute about financing is a dispute with the lender and can also be raised with the CFPB.
Government actions found in the sources checked
Washington franchise-law consent order (2012). The Washington Department of Financial Institutions, Securities Division, entered a Consent Order against Window World, Inc. on January 17, 2012 (signed by the company on January 9, 2012) under the Franchise Investment Protection Act of Washington. The order states that Window World, Inc. "neither admits nor denies the Findings of Fact and Conclusions of Law." The findings say that between 2006 and 2010 the company offered and sold licenses to operate Window World stores in Washington by oral solicitation to three individuals for initial license fees of $5,000 to $13,000; that licensees received the right to use the trademarks and trade names, marketing support, training and a "Standard Operating Procedures Manual," were required to purchase products from approved sources, and that Window World received a percentage of the approved sources’ sales to licensees. The Division concluded the licenses were franchises sold without registration or an offering circular. The company agreed to cease and desist from offering or selling franchises in violation of those two sections and to pay $1,800 in investigation costs. The order concerns the sale of store licenses to business owners, not consumer purchases.
Illinois Attorney General (2011). A 2016 Seventh Circuit opinion in a franchisee dispute states in a parenthetical: "Earlier in 2011 the Attorney General of Illinois had sued Window World under that Act; the case was settled and a consent decree entered a month after Window World notified Hampton." The "Act" there is the Illinois Franchise Disclosure Act. I did not open the Illinois complaint or consent decree, so its terms are not described here.
EPA docket. The EPA administrative enforcement docket TSCA-07-2011-0012 is titled "Window World," Region 07, Toxic Substances Control Act (penalty), complaint date 04/21/2011, status Closed with disposition "Payment Received." The docket page lists a consent agreement and final order but does not identify which Window World business it names, so it is not attributed to Window World, Inc. here.
This section reflects only the sources named above as opened on October 11, 2026; it is not a search of every state regulator.
Who runs Window World, and what the franchisor does
Operator. The windowworld.com Terms of Use (Last Modified February 5, 2025) say the website "is operated by Window World, Inc., 118 Shaver Street, N. Wilkesboro, North Carolina 28659." The Washington order describes Window World, Inc. as a North Carolina corporation based in North Wilkesboro. The company says it was "Founded in 1995"; BBB’s page data show a business start of January 1, 1995 and incorporation on April 7, 1997.
Franchise system. The About page says Window World has "over 200 locations nationwide" in one place and "over 230 franchise locations nationwide" in another, and that it is "equipping store owners with the best tools for success." Its franchising site, windowworldfranchise.com, speaks of "Our franchise owners" and says "Window World is authorized to grant franchises in all 50 states." The mobile-messaging terms in its Terms of Use refer to "Window World, Inc., its franchisees and affiliates."
What the franchisor says it provides, and what its pages do not say. From its own pages: the national website and quote line, national advertising, the product line (windows, entry and patio doors, siding, shutters, garage doors, storm doors, impact products) and the lifetime limited warranty summary. The Contact page routes questions to both the corporate office and the local store. The pages do not describe how corporate handles disputes with a local store’s customers or who is the contracting party, and the Accreditations page refers to "our installation process" without saying which entity employs the installers; the Washington order’s findings (made without admission) describe the license arrangement as including required purchases from approved sources. Treat any claim about who controls pricing, installation crews or service scheduling at a particular store as unverified unless it is in your contract or the store’s own documents.
Other company statements. The Accreditations page lists BBB accreditation, ENERGY STAR partnership, NFRC and ASTM testing, the Good Housekeeping Seal and EPA lead certification, and the About page says the company has "a track record of selling over 25,000,000 windows." These are company statements.
Complaint figures as displayed on October 11, 2026, and this site’s posts
BBB. The BBB profile for Window World, Inc., 118 Shaver St, N Wilkesboro, NC (category Window Installation), displayed on October 11, 2026: BBB Accredited, rating A+; 1 complaint in the last 3 years, filed within the last 12 months; 3/5 stars from an average of 2 customer reviews. BBB’s own text states that this report covers the national franchise headquarters and national advertising only; local franchises have separate BBB reports, and I did not total them. BBB’s complaints tab lists that one complaint with the date 06/08/2026, type Service or Repair Issues and status Resolved (BBB defines Resolved as the complainant verifying the issue was resolved to their satisfaction). BBB’s page data show the file opened March 14, 2002 and accreditation since November 11, 2009.
Trustpilot. The Trustpilot page for Window World, Inc. (windowworld.com), displayed on October 11, 2026: unclaimed profile; 2.7 from 117 reviews (5-star 30%, 4-star 3%, 2-star 15%, 1-star 51%); 39 reviews in the last 12 months. Trustpilot notes that the company has "No history of asking for reviews," that reviews "may not be representative," and that it does not fact-check reviews. The reviews I read refer to different local stores (for example a Roanoke, Virginia store), so one rating covers many independently owned businesses.
Posts on this site. The archive links 11 approved posts to Window World, dated March 2006 to October 2011. They are consumer-submitted accounts that this site has not verified, and no company reply is recorded with them. Five name a specific local operation in their text (Chattanooga, St. Louis, Greater Boston, Sarasota and Boston), which fits the franchise structure described above. Counted by keyword in the full text of the 11 linked posts: installation or workmanship terms appear in 9, price or advertising terms in 7, scheduling or customer-service terms in 7, and warranty or guarantee terms in 4 (posts can fall in several groups). BBB, Trustpilot and these posts are separate sources and are not added together.
Court records involving Window World, Inc.
The court records found in these sources are mostly business disputes between Window World, Inc. and its store owners, plus one personal-injury suit against a local franchise and the company. None is a consumer class action over windows.
Franchisees v. Window World, Inc. (North Carolina Business Court). Window World of Baton Rouge, LLC v. Window World, Inc. and the consolidated Window World of St. Louis, Inc. action (Wilkes County, Nos. 15 CVS 1 and 15 CVS 2) were brought by many store owners; Window World, Inc. and Window World International, LLC also assert counterclaims. The North Carolina Supreme Court affirmed an interlocutory order on June 11, 2021. On November 10, 2022 (2022 NCBC 72) the court granted the plaintiffs’ request for sanctions against the defendants over the testimony of attorney Beth Vannoy about whether she drafted a franchise disclosure document before June 30, 2011, ordering jury instructions and attorneys’ fees; the same order denied the crime-fraud motion on the application of that exception itself (as moot for communications before June 30, 2011 and otherwise denied). On November 26, 2024 (2024 NCBC 79) the court ruled on cross-motions for summary judgment. It granted the defendants’ motion and dismissed with prejudice, among other claims, the plaintiffs’ fraud claims based on the alleged misrepresentation of franchise law, their claims for a declaration that the licensing agreements are void, their negligent misrepresentation claims and their unfair and deceptive trade practices claims, as well as certain fraud claims based on rebate, best-pricing and 2009 price-increase theories by named plaintiffs. It denied the other motions in part, stating that "all remaining claims, counterclaims, and defenses shall proceed to trial"; an order of December 12, 2024 (2024 NCBC Order 73) clarified and amended that ruling for the Lexington and Jones/Shumate plaintiffs’ breach-of-contract and good-faith claims. These are court rulings on particular claims, not a finding on the whole dispute. A later trial or settlement was not found in the sources checked on October 11, 2026, and the status is not verified here.
Bendfeldt v. Window World, Inc. Thirteen dissolved Nebraska store corporations and their former owner sued for misrepresentation and breach of contract (W.D.N.C. No. 5:17-cv-00039). The district court granted summary judgment to Window World, Inc. because the plaintiffs had sold their claims in asset purchase agreements (the claim of one closed store, which had no such agreement, was found too small to support federal diversity jurisdiction); the Fourth Circuit affirmed in an unpublished per curiam opinion on May 25, 2023.
Window World of Chicagoland v. Window World, Inc. The Seventh Circuit on January 27, 2016 affirmed dismissal of a former licensee’s claims, noting a 2012 default judgment for Window World, Inc. of more than $100,000 and a permanent injunction against the licensee’s use of the Window World name.
Ohio wrongful-death suit (allegations). A trade magazine reported on April 2, 2025 that families of four people killed in an October 2024 house explosion in Berlin Center, Ohio sued Window World and its local franchise, Window World PennOhio (dba Window World of Youngstown), in the Mahoning County Court of Common Pleas, alleging that siding replacement work damaged a propane line. The same magazine reported on June 2, 2025 that lawyers for Window World PennOhio (dba Window World of Youngstown) had filed that defendant’s answer, which states that it "had no active participation in the work performed" and "is not liable for the damages alleged"; the article says the filing suggests the cause of the damage remains undetermined. The two articles spell the family name "Kocanyar" and "Kocanyer." I did not open the docket; these are allegations, the case status was not verified on October 11, 2026, and no decision is shown here.
Is Window World Legitimate?
Window World, Inc. is a North Carolina corporation based at 118 Shaver Street, North Wilkesboro, operating the windowworld.com website and franchise system; BBB lists it as Accredited with an A+ rating as displayed on October 11, 2026, and its customer-facing stores are described by the company as franchise locations. The documented items against the franchisor are a 2012 Washington franchise-registration consent order (neither admitted nor denied) and a 2011 Illinois Attorney General action that ended in a consent decree, the first about how store licenses were sold and the second brought under the Illinois franchise-disclosure statute; store-owner litigation in North Carolina produced a November 2024 summary-judgment ruling that dismissed some claims and sent others to trial, with later status not verified. For a particular installation, the legal seller, its BBB report and its state contractor registration (where the state requires one) are the better indicators than the brand name; this page did not check any individual franchise.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Window World of Baton Rouge, LLC v. Window World, Inc. (consolidated with Window World of St. Louis, Inc. v. Window World, Inc.) Docket 15 CVS 1; 15 CVS 2 | North Carolina Superior Court, Wilkes County (Business Court) | — | Filed | Filed — no final outcome recorded Store owners sued Window World, Inc. and related defendants; Window World, Inc. and Window World International, LLC also assert counterclaims. The North Carolina Supreme Court affirmed an interlocutory order on June 11, 2021. On November 10, 2022 the court granted the plaintiffs’ sanctions request over attorney Beth Vannoy’s testimony about drafting a franchise disclosure document before June 30, 2011 (jury instruction and attorneys’ fees), and denied the crime-fraud motion on the exception itself. On November 26, 2024 the court granted the defendants’ summary-judgment motion in part, dismissing with prejudice the fraud claims based on the Franchise Disclaimer Theory, the declaratory claims that the licensing agreements are void, negligent misrepresentation, unfair and deceptive trade practices claims and certain rebate, best-pricing and price-increase fraud claims, and ordered that "all remaining claims, counterclaims, and defenses shall proceed to trial"; an order of December 12, 2024 clarified it. This is a partial summary-judgment ruling, not a final judgment; later status (trial or settlement) was not verified in the sources checked on October 11, 2026. | Source |
| Bendfeldt v. Window World, Inc. Docket 20-1494 (W.D.N.C. 5:17-cv-00039) | U.S. Court of Appeals for the Fourth Circuit (on appeal from W.D.N.C.) | — | Appeal decided | Appeal decided — see outcome The Fourth Circuit affirmed, in an unpublished per curiam opinion, the district court’s March 26, 2020 grant of summary judgment to Window World, Inc. on the plaintiffs’ misrepresentation and breach-of-contract claims, finding no reversible error in the ruling that the plaintiffs did not own the claims because they had sold them in asset purchase agreements; the opinion notes that the one store that was closed rather than sold had not signed such an agreement and that the district court found its standalone claim insufficient to support federal diversity jurisdiction. | Source |
| Window World of Chicagoland, LLC v. Window World, Inc. Docket 15-2224 (N.D. Ill. 13 C 4624) | U.S. Court of Appeals for the Seventh Circuit (on appeal from N.D. Ill.) | — | Appeal decided | Appeal decided — see outcome The Seventh Circuit affirmed dismissal of a former licensee’s state-law claims as precluded by an earlier final judgment (a 2012 default judgment of more than $100,000 and a permanent injunction in Window World, Inc.’s favor). | Source |
| Estates of Kocanyar and Lubic families v. Window World, Inc. and Window World PennOhio (dba Window World of Youngstown) | Mahoning County (Ohio) Court of Common Pleas | — | Allegation | Allegation only — no filing confirmed Allegations of negligence and wrongful death after an October 2024 house explosion following siding work. As reported by a trade magazine in June 2025, the answer filed by Window World PennOhio (dba Window World of Youngstown) denies fault and states it had no active participation in the work; the magazine’s articles spell the family name Kocanyar and Kocanyer. The docket was not opened and current status was not verified on October 11, 2026; no decision is known. | Source |
Frequently Asked Questions
Who owns and operates Window World?
Window World, Inc., a North Carolina corporation based at 118 Shaver Street in North Wilkesboro, operates the windowworld.com website and the Window World franchise system, according to the site’s Terms of Use and the Washington Department of Financial Institutions order. The company says it was founded in 1995 and has over 230 franchise locations.
Is my local Window World store the corporate company?
BBB describes Window World, Inc. as the national franchisor of "individually owned and operated businesses" and says local franchises have their own BBB reports. The company’s pages do not state which entity signs a customer’s contract, so the seller named on your contract is the entity to address first, with corporate as a second route.
How do I contact Window World corporate?
The Contact page lists the corporate office at 118 Shaver Street, N. Wilkesboro, NC 28659, phone 1-866-740-2100, and a form whose questions go to both the corporate office and your local store. The 1-800-WINDOWWORLD number on the site is labelled as the free quote line.
What does the Window World warranty cover and how do I make a claim?
The Warranties page describes a manufacturer’s lifetime limited warranty "good for as long as you own your home," with examples covering vinyl parts, mechanical parts and the insulated glass unit, and says "Restrictions and limitations may apply." It gives no claim steps and directs readers to the warranty at the nearest store, so request the written warranty from the store that installed your windows.
Can I cancel a Window World contract after signing?
The FTC’s Cooling-Off Rule gives three business days to cancel certain sales made at your home or another off-premises location, with a full refund, for purchases of $25 or more at home. It has exceptions, such as sales concluded at the seller’s permanent place of business. Check your contract for the seller’s cancellation notice and how to send it.
What is Window World’s BBB rating?
As displayed on October 11, 2026, BBB lists Window World, Inc. as Accredited with an A+ rating, with 1 complaint in the last 3 years and 3/5 stars from an average of 2 reviews. BBB states this file covers the franchise headquarters and national advertising, not individual local franchises.
What do Trustpilot reviews of Window World show?
As displayed on October 11, 2026, Trustpilot shows 2.7 from 117 reviews for windowworld.com, an unclaimed profile, with 51% of reviews at 1 star and 30% at 5 stars. Trustpilot says reviews may not be representative and are not fact-checked, and the reviews concern different local stores.
Has Window World been sued or investigated?
Documented matters include a 2012 Washington consent order about unregistered franchise sales (neither admitted nor denied), a 2011 Illinois Attorney General suit under the Illinois Franchise Disclosure Act that ended in a consent decree, and suits by store owners in North Carolina and federal courts, including a federal case Window World, Inc. won on summary judgment (affirmed in 2023) and a North Carolina Business Court case in which claims were dismissed on summary judgment in November 2024 and others were sent to trial. An Ohio wrongful-death suit against a local franchise and the company was reported in June 2025 to be at the answer stage, with the local franchise denying fault; its current status was not verified on October 11, 2026.
Where can I file a complaint about a Window World installation?
Start in writing with the franchise that sold the job, copy the corporate office, then file with BBB for that franchise, your state attorney general (North Carolina’s form is at ncdoj.gov/file-a-complaint) and the FTC at ReportFraud.ftc.gov. For financing through the Window World Credit Card, issued by Wells Fargo Financial National Bank per the company’s Disclosures page, the CFPB accepts complaints about the card.