Independent profile. Not owned, sponsored or endorsed by United Automotive Services.
United Automotive Services Reviews & Complaints
"United Automotive Services" (UAS) is the name on mailed letters warning car owners that their vehicle coverage is about to run out and asking them to call. BBB lists the name among the alternate names of Automotive Product Consultants, LLC, a Chesterfield, Missouri marketing company. Nothing proves which business sent a particular letter.
Contacts reported in the sources (not confirmed)
Customer service & general contact
- Unverifieduasprotected.com, a separate site selling service contracts as United Automotive Servicesuasprotected.com ↗
Other contacts
- UnverifiedPhone shown on uasprotected.com; not the number on the letters(833) 929-3159
- UnverifiedOffice phone shown on the Automotive Product Consultants website (apcisg.com)(888) 294-7886
Privacy requests
- UnverifiedPrivacy and data-deletion requests for uasprotected.com[email protected]
Reference numbers (not support lines)
- Listed by BBBCallback number printed on the letters; BBB lists it for Automotive Product Consultants, LLC(833) 330-5441
Locations
- Headquarters770 Spirit of Saint Louis Blvd, Automotive Product Consultants, LLC, Chesterfield, MO 63005-1003
- Mailing address733 Crown Industrial Court, uasprotected.com (separate website using the name), Chesterfield, MO 63005
Is United Automotive Services Legitimate?
- Business type
- Vehicle service contract (extended auto warranty) marketing by mail and phone. Two Chesterfield, Missouri businesses use the name; which one sends the letters is not confirmed.
- Website
- uasprotected.comSource: uasprotected.com home page, checked
- Headquarters
- Chesterfield, MOSource: BBB profile of Automotive Product Consultants, LLC, checked
Automotive Product Consultants, LLC. This Chesterfield, Missouri company (770 Spirit of Saint Louis Blvd) markets post-sale vehicle service contracts for car dealerships and runs its own direct-mail operation, including an in-house print shop. BBB records its start in 2000. Its BBB profile lists ten alternate business names: Auto Warranty One, Custom Vehicle Protection, United Automotive Services, UAS, Century Warranty Services, National Vehicle Headquarters, APC Integrated Services Group, Inc., Consumer Protection Direct, FreePay and Vehicle Care Center. The same profile lists (833) 330-5441, the callback number printed on the UAS letters, among its phone numbers. The company is not BBB-accredited. BBB has posted an alert that it has received complaints alleging misleading mailers that appear to be from a dealer and that create a false sense of urgency.
What BBB complaints show. BBB lists 31 complaints against Automotive Product Consultants in the last three years. In recent cases it refunded a $199 payment and, after a cancellation, issued a refund of $2,014.77; in another, over about $2,560 in monthly charges, it offered a full refund or help with the pending repair claim.
uasprotected.com. A separate website sells extended auto repair coverage under the name United Automotive Services. It gives (833) 929-3159 as its phone number, and its privacy policy lists 733 Crown Industrial Court, Chesterfield, MO 63005, with a versusmediagroup.com email address for privacy requests. Neither its phone number nor its address matches the letters.
Readers report that some letters arrive with no return address, so neither link proves which business mailed a particular letter. If you call, ask the representative for the full legal name and address of the company selling the contract and of the administrator that will pay claims, and get both in writing before you pay.
Independent Sources
Complaint Themes
Reviews & Complaints on USAComplaints
3 complaints linked to the United Automotive Services profile are published on this site (2004-2006). None are from 2023-2026.
Had an experience with United Automotive Services? Tell other people what happened.
Submit a ComplaintOverview
"United Automotive Services" letters tell car owners that their vehicle's mechanical coverage is about to run out and that they could be left paying for repairs themselves. They are signed "Paul Friedrick, Program Coordinator" and ask the reader to call, most often at (833) 330-5441. Consumers who have posted about these letters online describe the same features. One is a plain envelope, sometimes with no return address. Another is a short call-back deadline, such as five days (one reader reports 24 hours). The last is, on the call, questions about the VIN, current mileage, daily driving and how long the owner plans to keep the car. Several readers say the letter arrived soon after they bought a car, and some already had coverage through their dealer.
What is being sold is a vehicle service contract, often called an extended warranty. Under federal law it is not a warranty: it is optional, sold separately, and can cost hundreds or thousands of dollars. The FTC warns that urgent warranty-notice mailers often come from companies that do not work with your dealer or carmaker, and that sellers may push for a quick down payment before you have read the contract. Missouri law bars sellers of these contracts from claiming a false tie to a carmaker or dealer and from falsely claiming to know the status of your factory warranty.
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If you received a letter:
- Check your actual coverage with your dealer or the carmaker before you call the number on the letter.
- Do not give your VIN, card number or bank details until you have read the full contract, including the cancellation and refund terms and who pays the claims.
- If you were charged for a contract you did not agree to, dispute the charge with your card issuer in writing within 60 days of the statement that shows it, under the Fair Credit Billing Act. If you paid by debit card or bank transfer, call your bank right away and follow up in writing.
- To cancel a contract you bought, send a written cancellation to the seller and keep proof of delivery. Missouri law gives buyers a full refund if they return the contract within 20 business days of when it was issued or mailed. BBB complaints against Automotive Product Consultants show refunds issued after cancellations.
- Report problems to your state attorney general, to the FTC at ReportFraud.ftc.gov and to BBB. Both businesses using the name are in Missouri, where sellers and providers of vehicle service contracts are overseen by the Department of Commerce and Insurance (insurance.mo.gov). Its consumer hotline, (800) 726-7390, can tell you whether a company is licensed. A complaint to the department needs a copy of the contract, repair invoices, proof of how you paid and your letters or emails with the company.
Frequently Asked Questions
Is "United Automotive Services" a real company, and is the letter I received legitimate?
Two Chesterfield, Missouri businesses use the name United Automotive Services. Automotive Product Consultants, LLC, a dealership-marketing company, has "United Automotive Services" and "UAS" among the alternate names on its BBB profile, and the letters' callback number, (833) 330-5441, is one of the many phone numbers listed there. The website uasprotected.com sells service contracts under the same name from a different address and phone number. Which business sent a particular letter is not confirmed, so ask the caller for the seller's full legal name and address before you pay. Letters of this kind are sales offers for a vehicle service contract; the FTC notes they often come from companies with no tie to your dealer or carmaker. A factory warranty runs for its stated time and mileage whether or not you answer such a letter. Check your current coverage with your dealer first, and read the full contract, including cancellation terms, before paying anything.
Is United Automotive Services a scam?
United Automotive Services is one of the alternate business names that Automotive Product Consultants, LLC, 770 Spirit of Saint Louis Blvd, Chesterfield, Missouri, lists on its BBB profile, together with UAS; the same profile lists (833) 330-5441 among its phone numbers. BBB shows Automotive Product Consultants as not BBB accredited and not rated, lists 31 complaints in the last 3 years, and carries an alert about complaints alleging misleading mailers that appear to come from a dealer and create a false sense of urgency. Which business sent a particular letter is not confirmed, so ask the caller for the seller's full legal name and address and read the full contract before you pay.
Sources (3)
United Automotive Services (own site)
- uasprotected.com privacy policy uasprotected.com
Review sites
Other