Twitch Customer Reviews & Contacts

Contacts

• Official websitetwitch.tv ↗

Customer service & general contact

• Twitch Help Deskhelp.twitch.tv/s ↗

Cancel, billing & returns

• Refunds on Twitch (help article)help.twitch.tv/s/article/refunds-on-twitch ↗

Locations

• Headquarters350 Bush Street, 2nd Floor San Francisco CA 94104

Company Information

Trustpilot

Legal name

Twitch Interactive, Inc.

Business type

Live-streaming video service (website and apps) operated by Twitch Interactive, Inc., a Delaware corporation based in San Francisco, California; its Privacy Notice says it is a subsidiary of Amazon.com, Inc.

Website

twitch.tvSource: Twitch Terms of Service, checked 2026-10-20

Headquarters

San Francisco, CASource: Twitch Terms of Service Section 21 and Terms of Sale Section 19, checked 2026-10-20

Subsidiary of

Amazon.com, Inc.Source: Twitch Privacy Notice, checked 2026-10-20

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

What review sites show

As displayed on 2026-10-20, Trustpilot shows Twitch (www.twitch.tv) at 1.3 from 1,217 reviews, marked "Unclaimed profile", with the notice "we don't fact-check reviews". Trustpilot's AI-generated summary of recent reviews mentions customer support and technical problems; those are reviewers' statements, not findings. A search of BBB on 2026-10-20 for "Twitch Interactive, Inc." near San Francisco, CA returned "No Results Found", and a search for "Twitch" near San Francisco listed only differently named businesses, so no BBB profile for the company was identified in those searches. Review-site figures are not combined with each other or with this site's own archive.

Twitch complaints: refunds, cancelling a subscription and where to complain

This page was checked on 2026-10-20. No published complaint reports are currently linked to this profile.

• Cancel a subscription. The Terms of Sale say "You may cancel your Subscription Service at any time by selecting the 'Do Not Renew' option under your subscription settings" and that you "must cancel your Subscription Service at least 24 hours before its renewal date to avoid being charged for the next subscription period". Cancellation takes effect at the end of the current payment period.
• Banned or suspended accounts. The Terms of Service say Twitch's right to terminate its services "includes the ability to terminate or to suspend your access to any purchased products or services, including any subscriptions, Prime Gaming, or Turbo accounts", and the refund article says Twitch "reserves the right to restrict purchase access or suspend accounts that are found to be in violation of our refund policies".
• Refunds. The Terms of Sale (Section 11) state: "our policy is not to allow cancellations after a purchase and not to offer refunds, including, without limitation, Subscription Services fees", to the extent permitted by law, with exceptions at Twitch's sole discretion. The Help Desk article "Refunds on Twitch" adds that Twitch does not offer refunds for recurring subscriptions "except in circumstances where technical issues impact the purchase or benefits relating to a subscription, where the purchase of a subscription was fraudulently made, or where otherwise required by law". The same article says Twitch "may offer limited refunds on purchases of recurring subscriptions", that "Decisions whether to refund a subscription purchase are solely within Twitch's discretion", and that examples of technical issues include "duplicate purchases, specific error messages, missing benefits, or other outages". Gift subscriptions "are not refundable except where the purchaser experienced a technical issue with the purchase, the purchase was fraudulently made, or where otherwise required by law". Bits that have been Cheered cannot be reversed or refunded except for technical issues, suspected fraudulent activity or where required by law. If a refund is issued, the article says funds go to the original payment method "within 10 business days".
• How to ask. The help article says purchases made on the Twitch website or Android app are requested through the Twitch Help Portal (while logged in, choose the subscription or purchase category and "Refund Request"), and that invoice IDs show where a purchase was made: Google Play IDs begin with "GPA.", Apple IDs are alphanumeric, web purchases are a series of numbers. For a technical-issue request the article asks for "screenshots, error codes, and (if applicable) which Twitch channels are involved". For a purchase made through the Twitch iOS app, the article says to "contact Apple support for help" and that "Apple's refund policy will apply". Unauthorized transactions should be reported through the Help Desk. Gift cards bought from retailers are handled by the retailer.
• Mail. The Terms of Sale list "Purchase Support, Twitch Interactive, Inc., 350 Bush Street, 2nd Floor, San Francisco, CA 94104 USA"; the Terms of Service say to write to the same address, "Attn: Customer Support".
• If Twitch does not resolve it. You can file a complaint with the FTC (reportfraud.ftc.gov) or the California Attorney General, and ask your card issuer about a chargeback for an unauthorized charge. These are general consumer routes, not steps Twitch's pages describe.

The Terms of Service say disputes are governed by California law and must be brought in the U.S. District Court for the Northern District of California or a California state court in San Francisco County, and that legal claims must be brought within one year after the cause of action accrues, to the extent the law permits.

Before filing a lawsuit, the Terms of Service say you must first send an informal dispute resolution notice to Twitch's registered agent, Corporation Service Company, using the instructions on Twitch's Service of Process page, after which "you and Twitch will have 60 days from Twitch's receipt" for informal discussions; limitation periods are "tolled for the 60-day period". The same Terms cap Twitch's aggregate liability at the amount you paid in the twelve months before the claim or one hundred dollars, whichever is greater (capitalized wording in the Terms).

Court cases listed on Justia

Court records

A Justia Dockets party-name search for "Twitch Interactive" on 2026-10-20 listed several federal cases. One of them is In re Twitch Generative AI Litigation , N.D. Cal. No. 3:26-cv-08721 (Judge William H. Orrick), against Twitch Interactive, Inc. and Amazon.com, Inc. It was filed August 20, 2026 by Warren Pandiscia. Two related cases (N.D. Cal. 26-cv-08758 and 26-cv-09036) were related on September 21, 2026 and consolidated on October 2, 2026 by an order that also set a process for appointing interim class counsel. A case management conference is set for December 1, 2026 (order of September 28, 2026), and a motion to intervene filed by a separate petitioner was pending on the docket. Justia lists the nature of suit as "P.I.: Other", the cause as "28 U.S.C. § 1331 Fed. Question: Breach of Contract", and a jury demand. The case is a proposed class action; no class has been certified and no ruling on the merits was seen.

Court & Public Records

Who operates Twitch

The Twitch Terms of Service (last modified 08/12/2026) say the services "are operated by Twitch Interactive, Inc." and give its address as 350 Bush Street, 2nd Floor, San Francisco, CA 94104, adding that it is registered in Delaware under file no. 4221511. The Privacy Notice says "Twitch Interactive Inc. and its affiliates are subsidiaries of Amazon.com, Inc." The Terms of Sale name Twitch Interactive, Inc. as seller of record, and Twitch Interactive Germany GmbH for residents of the EU and Norway.

Twitch says on its About page: "Twitch is where millions of people come together live every day to chat, interact, and make their own entertainment together." The founding year was not verified on a primary page and is left blank.

Company Relationships

• Subsidiary ofAmazon.com, Inc.

Frequently Asked Questions