Independent profile — not affiliated with Power Home Remodeling
Power Home Remodeling
Power Home Remodeling is a large US exterior home-improvement contractor (windows, roofing, siding, doors) founded in 1992 by cousins Jeff and Adam Kaliner, headquartered in Chester, Pennsylvania, and known for its door-to-door and referral-driven direct sales model. It carries an A+ BBB rating and has been BBB-accredited since 2012, but its Chester, PA profile alone shows 795 complaints closed in the last 3 years (313 in the last 12 months), with BBB noting it publishes only about 1 in 10 complaints it actually handles for this business due to volume. Despite strong "best places to work" branding, the company is privately held and private-equity backed (Harvest Partners since 2022, joined by Bain Capital and Sixth Street in a 2026 growth investment) rather than employee-owned. It paid $5.2 million in 2016 to settle a federal class action (Vasco v. Power Home Remodeling) alleging roughly 1.1 million unsolicited robocalls/texts, and faces active 2024-2025 federal TCPA lawsuits over similar telemarketing practices, plus wage-and-hour and workplace-discrimination claims from sales staff.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 1 historical complaint about Power Home Remodeling, published in 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Official website: https://www.powerhrg.com
Locations
| Type | Address |
|---|---|
| Headquarters | Chester Chester PA |
What Power Home Remodeling Does
Power Home Remodeling is a large US home-improvement contractor specializing in exterior projects: replacement windows, roofing, siding, and doors. It was founded in 1992 by cousins Jeff and Adam Kaliner and is headquartered in Chester, Pennsylvania. The company's current Co-CEOs, Corey Schiller and Asher Raphael, both started as entry-level employees in 2003 and rose to co-CEO by 2014. Power Home Remodeling relies heavily on a direct, door-to-door and referral-driven sales model rather than traditional retail or general contracting bids, and by trade-press rankings is among the largest home-remodeling companies in the country: Qualified Remodeler's Top 500 ranked it #4 nationally in 2024 with $1.24 billion in revenue across 97,631 jobs, and #3 in 2026. The company reports operating in 27 territories as of 2026, having recently expanded into Raleigh-Durham, NC and Oklahoma City, OK.
Is Power Home Remodeling Legitimate?
Power Home Remodeling is a real, large, long-operating company -- not a scam operation. It carries an A+ rating from the Better Business Bureau and has been BBB Accredited since July 26, 2012 (BBB file opened August 21, 2000; business started January 1, 1992). However, its Chester, PA BBB profile shows 795 complaints closed in the last 3 years (313 in the last 12 months), and of those, only 94 are marked "resolved" -- most are marked "answered" without a confirmed resolution. Notably, the BBB profile itself states: "Due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process" -- meaning the published complaint count likely represents only a fraction of what the company actually handles. Power Home Remodeling also maintains separate regional BBB profiles in several states (Texas, Colorado, Connecticut, New York, and others) with their own, separately-tracked complaint and review counts not consolidated into the Chester, PA figure above.
Despite a strong "best places to work" public image (multiple Fortune, Glassdoor, and Computerworld workplace awards), Power Home Remodeling is not an employee-owned company. It is privately held and private-equity backed: Harvest Partners has invested since 2022, and in May 2026 the company announced a new growth investment alongside Bain Capital and Sixth Street, with Harvest Partners funds remaining the largest investor. That 2026 announcement described the company as having more than 5,000 employees, over one million lifetime customers, and $1.7 billion in 2026 annual revenue, marketed on a roughly $400 million EBITDA basis.
Litigation History
Power Home Remodeling's most significant confirmed litigation involves TCPA (Telephone Consumer Protection Act) telemarketing claims. In 2016, it paid $5.2 million to settle Vasco v. Power Home Remodeling Group, a federal class action alleging roughly 1.1 million unsolicited robocalls and texts sent between October 2013 and April 2016 (the underlying dispute traced back to a Home Depot lead-sharing complaint). Two further TCPA suits were active as of 2025: Massarello v. Power Home Remodeling Group (E.D. Michigan, filed September 2024), alleging prerecorded calls to a reassigned "wrong number" cell phone, in which the court denied the company's motion to dismiss in August 2025; and Aguilar v. Power Home Remodeling Group (S.D. Texas, filed May 2025), for which this research could confirm only the docket's existence, not the specific allegations.
Separately, the company has faced wage-and-hour and workplace claims from sales staff, including Wachter v. PHRG Management (E.D.N.Y., filed November 2022), an FLSA/New York Labor Law misclassification claim that settled individually, and Dante v. Power Home Remodeling Group (parallel federal and Texas state cases filed in 2024), alleging employment discrimination/harassment alongside wage claims tied to Houston-area management; this profile could not independently confirm whether the federal case has since been resolved, so treat its active-litigation status as reflecting the original filing, not necessarily the current status. This research found numerous marketing pages from lawsuit-referral/lead-generation websites bundling these and other claims into vague, undated "class action" narratives; only the docketed cases described above, with real court citations, should be treated as confirmed.
What Complainants Allege
Complaints reviewed for this profile -- from BBB, this site's own historical complaint record, and a 2018 Detroit local-news investigation -- describe a consistent sales-tactics pattern: a door-to-door sales representative delivers a long, high-pressure in-home presentation, sometimes lasting hours, and pushes for a same-visit signature; multiple accounts describe difficulty cancelling within the legally required rescission window, and elderly homeowners reporting the sales pressure was especially difficult to resist. One complainant on this site described a sales representative giving "a long drawn out lecture and sales pitch" before the homeowner felt pressured to sign. Separately, BBB's complaint category breakdown (597 of 795 complaints logged as "Service or Repair Issues") suggests that once a sale is made, a substantial share of complaints concern installation quality, scheduling, or warranty follow-through rather than the sales process itself.
Before You Sign — and If You Have a Complaint
- Never feel pressured to sign a contract during the same visit as a sales presentation. Ask for the written quote and take at least 24 hours to review it before deciding.
- Federal and Pennsylvania (and most states') law gives you a right to cancel certain door-to-door sales contracts within 3 business days -- ask the sales representative in writing for the exact cancellation deadline and method, and keep a copy.
- Get at least one competing quote from another licensed contractor before committing, particularly given this company's scale and marketing-driven sales approach.
- Document every post-installation issue in writing (not just phone calls), with photos and dates, to support a warranty claim.
- If you receive unwanted calls or texts after your project is complete or your contract has ended, you may have TCPA rights -- keep records of the calls/texts (numbers, dates, content).
- You can file a complaint with the Better Business Bureau, your state's home-improvement contractor licensing board, or your state Attorney General's consumer-protection office.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Vasco v. Power Home Remodeling Group, LLC Docket 2:15-cv-04623 | U.S. District Court, Eastern District of Pennsylvania | — | Settled | Settled Class action alleging TCPA violations: autodialed and prerecorded telemarketing calls to approximately 1.1 million consumers between October 2013 and April 2016 without consent, originating from a Home Depot lead-sharing arrangement. Final approval of a $5.2 million class settlement was granted October 12, 2016 ($1.3M to class counsel, $1.2M to the claims administrator, a $3,000 incentive award to the named plaintiff). | Source |
| Massarello v. Power Home Remodeling Group, LLC Docket 2:24-cv-12480 | U.S. District Court, Eastern District of Michigan | Filed | Filed, no ruling yet Active TCPA lawsuit alleging prerecorded/artificial-voice calls placed to a cell number that had been reassigned to a new subscriber (a "wrong number"/wrong-party claim). The court denied the defendant's motion to dismiss on the "called party" argument on August 27, 2025 (2025 WL 2463153). | Source | |
| Wachter v. PHRG Management LLC Docket 2:22-cv-07155 | U.S. District Court, Eastern District of New York | — | Settled | Settled Wage-and-hour lawsuit (FLSA and New York Labor Law) alleging a "remodeling consultant" sales employee was misclassified as an overtime-exempt outside salesperson and paid a flat weekly salary despite working up to 60 hours per week. Reported to have settled individually for roughly $11,500 gross (about $6,500 to the plaintiff after fees). | Source |
Company Relationships
- Owned by: Harvest Partners
- Owned by: Bain Capital
- Owned by: Sixth Street
Frequently Asked Questions
Is Power Home Remodeling a legitimate company?
Yes -- Power Home Remodeling is a real, large home-improvement contractor founded in 1992, with an A+ BBB rating and accreditation since 2012. It also has a substantial complaint volume (795 in the last 3 years on its Chester, PA BBB profile alone, of which BBB says it publishes only about 1 in 10 due to volume) and a $5.2 million TCPA class-action settlement in its history, so "legitimate" does not mean complaint-free.
Is Power Home Remodeling employee-owned?
No, despite its strong "best places to work" public image, Power Home Remodeling is a privately held, private-equity-backed company. Harvest Partners has invested since 2022, and in May 2026 the company took on a further growth investment from Bain Capital and Sixth Street alongside Harvest Partners. This is a meaningful correction to a common assumption about the company's ownership structure.
Has Power Home Remodeling been sued?
Yes. In 2016 it paid $5.2 million to settle a federal class action (Vasco v. Power Home Remodeling) alleging roughly 1.1 million unsolicited robocalls/texts. As of 2025 it faced additional active TCPA lawsuits (Massarello, Aguilar) plus wage-and-hour and workplace-discrimination claims from sales employees (Wachter, Dante).
Does Power Home Remodeling use high-pressure sales tactics?
Multiple complaints reviewed for this profile -- including a 2018 Detroit local-news investigation and complaints filed on this site and with the BBB -- describe long, high-pressure in-home sales presentations from door-to-door representatives, with some homeowners (particularly seniors) reporting difficulty getting a fair price without pushing back repeatedly, or difficulty cancelling within the legal rescission window.
Who founded Power Home Remodeling?
Power Home Remodeling was founded in 1992 by cousins Jeff and Adam Kaliner. The company's current Co-CEOs, Corey Schiller and Asher Raphael, are not founders -- they joined as entry-level employees in 2003 and were promoted to co-CEO in 2014.