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Power Home Remodeling Reviews, Complaints & Contacts

Power Home Remodeling is a large US exterior home-improvement contractor (windows, siding, roofing, doors, gutters, attic insulation and solar roofing) founded in 1992 by first cousins Jeff and Adam Kaliner and headquartered in Chester, Pennsylvania. It sells mainly through in-home appointments set by door-to-door canvassers and phone marketing. The company is privately held; Harvest Partners, an investor since 2022, remains its largest investor after a May 2026 growth investment by Bain Capital and Sixth Street. BBB rates it A+ and has accredited it since 2012, while its Chester profile lists 809 complaints in the last 3 years, most about service or repair after the sale. Its telemarketing has drawn a $5.2 million federal class settlement in 2016 (Vasco), a proposed class action in Michigan over wrong-number robocalls (Massarello), a 2025 federal suit in Texas over sales calls (Aguilar) and a $55,000 New York Do Not Call consent order in August 2026.

REVIEWS & COMPLAINTS12on USAComplaints · 1 in last 3 yrs
WEBSITEpowerhrg.com
HEADQUARTERSChester, PA
PROFILE CHECKED2026-11-05
Submit a Complaint Read reviews & complaints ↓ Official website ↗

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Locations

  • Headquarters2501 Seaport Dr, Floor 4 Chester PA 19013
EDITORIAL

Is Power Home Remodeling Legitimate?

BBB

Legal name
Power Home Remodeling Group, LLC
Founded
1992
Business type
Exterior home-improvement contractor selling windows, siding, roofing and doors through in-home sales visits
Website
powerhrg.comSource: Power Home Remodeling official website, checked 2026-08-24
Headquarters
Chester, PASource: Better Business Bureau, checked 2026-10-27

Power Home Remodeling Group, LLC has operated since 1992 and says it has served more than one million customers. The Better Business Bureau gives it an A+ rating and has accredited it since July 26, 2012. A BBB rating reflects how a business responds to complaints and other factors; it is not a measure of how many customers are satisfied.

The same BBB profile lists 809 complaints in the last 3 years, 324 of them in the last 12 months. BBB marks 103 of them as resolved and the other 706 as answered, meaning the company responded but the customer did not confirm the complaint was resolved. Because of the volume, BBB publishes the text of only 1 in every 10 complaints it handles for this business, so the complaints you can read there are a sample.

The company is privately held, not public and not employee-owned. Harvest Partners has been an investor since 2022 and remains the largest investor after the May 2026 growth investment by Bain Capital and Sixth Street. The investors did not disclose the size of their stakes. The announcement described the company as having more than 5,000 employees and $1.7 billion in annual revenue; these are the company's own figures.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBcomplaints in the last 3 years
6,420 reviews · 809 complaints · BBB business grade A+
EDITORIAL

Complaint Themes

Long, high-pressure in-home sales presentationsUnwanted sales calls and robocallsQuestions about who owns the companyInstallation quality and slow warranty service

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

12 complaints on USAComplaints, including 1 published in the last three years.

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EDITORIAL

What Complainants Allege

The sales visit. Complaints posted on this site describe in-home presentations that run for hours (one homeowner says a salesman stayed from 6 pm until after midnight), a price that is lower only if the contract is signed the same day, and promises made at the table that did not match the contract or the finished job. One complainant describes the representative's visit as "a long drawn out lecture and sales pitch". In a 2018 WDIV ClickOnDetroit report on the Southfield, Michigan office, online reviewers described pushy door-to-door salespeople and persistent calls, and a Waterford widow who financed two doors said she felt rushed and did not fully understand the financing charges. After the station contacted the company, it lowered her price for the two doors from $9,200 to about $5,500, citing confusion over the second door's pricing, and said it would review its sales training. The company's marketing vice president told the station she was happy with the result, and the company described its products as high quality and backed by a lifetime warranty.

After the sale. Most complaints on the company's BBB profile are filed under service or repair issues (598 of 809 in the last 3 years), well ahead of sales and advertising issues (81). Complaints on this site in this category describe damaged or ill-fitting windows, long waits for warranty repairs and roof leaks that continued after repairs. Older posts also question advertised home-makeover giveaways, and one comes from a job applicant unhappy with the hiring process rather than a customer.

Had an experience with Power Home Remodeling? Tell other people what happened.

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EDITORIAL

Before You Sign — and If You Have a Complaint

  • Before you sign: ask for the full price, the financing terms (lender, APR, total of payments) and the warranty in writing, and get at least one competing quote. A discount that disappears if you do not sign tonight is a reason to slow down, not to hurry.
  • Your right to cancel: under the FTC Cooling-Off Rule, a sale of $25 or more made in your home can be cancelled for a full refund until midnight of the third business day after you sign (Saturdays count, Sundays and federal holidays do not). The seller must give you two copies of a cancellation form. Sign and mail one, postmarked before the deadline, by certified mail with a return receipt, and keep a copy. The seller then has 10 business days after receiving your notice to refund your money and return any check or note you signed. Many states add their own rules; in Pennsylvania, home improvement contracts can be cancelled within three business days of signing, and the state Supreme Court ruled in 2026 that the contractor must honor any cancellation it actually receives, even by phone, but written notice is still the safest proof.
  • Problems after installation: call the company at (888) 736-6335 and ask for warranty service or customer care. Put the request in writing as well, with photos, dates, your contract number and what you want done, and keep a log of every call and visit.
  • If you paid by credit card: a deposit charged for work that was never done can be disputed with your card issuer; under the Fair Credit Billing Act the written dispute must reach the issuer within 60 days after the statement showing the charge was sent.
    More detailShow less

    Problems with a home improvement loan can be reported to the lender and to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.

  • Unwanted calls: register your number at DoNotCall.gov, tell the caller to stop, and report calls that continue to the FTC at DoNotCall.gov. Keep the numbers, dates and times; they matter if you later join or bring a Telephone Consumer Protection Act claim.
  • Where to complain: the Better Business Bureau, your state attorney general's consumer protection office (in Pennsylvania, the Attorney General's Bureau of Consumer Protection takes complaints at 1-800-441-2555 or online at attorneygeneral.gov, and its home improvement contractor registration can be checked at 1-888-520-6680), your state or local contractor licensing office, and the FTC at ReportFraud.ftc.gov.
EDITORIAL

Litigation History

Telemarketing calls. The company's main legal exposure has come from its phone marketing. In Vasco v. Power Home Remodeling Group (E.D. Pa., No. 2:15-cv-04623), a class of more than 1.1 million people said the company used an automatic dialer or prerecorded messages to make sales calls to their cell phones between October 2013 and April 2016 without the consent the Telephone Consumer Protection Act requires; the company said it had consent. The court gave final approval to a $5.2 million settlement on October 12, 2016.

More on regulatorsShow less

In Massarello v. Power Home Remodeling Group (E.D. Mich., No. 2:24-cv-12480), filed in 2024, a man who says he received prerecorded calls on his cell phone that were meant for someone else brought a proposed class action under the same law. The court denied the company's motion to dismiss on August 27, 2025, and on November 13, 2025 refused to let the company take that ruling to the appeals court early or pause discovery. His claims are allegations, not findings.

In Aguilar v. Power Home Remodeling Group (S.D. Tex., No. 4:25-cv-02120), filed May 9, 2025, Timothy A. Aguilar sued the company, an individual defendant and an unnamed telemarketer under the Telephone Consumer Protection Act over sales calls. These are allegations, not findings.

State regulator. On August 4, 2026 the New York Department of State issued a consent order (No. 2025-C-041800) resolving its allegations, based on consumer complaints, that the company made telemarketing calls to New York numbers listed on the national Do Not Call Registry. The company agreed to a $55,000 civil penalty and to stop calling registered New York numbers without the consumer's documented request.

Employment. In Wachter v. PHRG Management (E.D.N.Y., No. 2:22-cv-07155), filed in November 2022 as a proposed class and collective action, a former employee alleged discrimination over a cancer diagnosis and claimed unpaid overtime. In October 2023 he asked the court to approve an $11,500 settlement of his individual wage claims; the company maintained that he had been properly classified as exempt from overtime. On November 9, 2023, after a fairness hearing, Magistrate Judge Arlene R. Lindsay found the settlement fair and reasonable, including the attorneys' fees, and the case was closed that day.

In Dante v. Power Home Remodeling Group (S.D. Tex., No. 4:24-cv-03099), filed August 20, 2024, Ruben Landon Dante brought claims under the Fair Labor Standards Act. The company won: on November 7, 2025 the court granted its motion for summary judgment and dismissed all of his claims with prejudice, and on June 3, 2026 it denied his motion for reconsideration. Dante appealed to the U.S. Court of Appeals for the Fifth Circuit (No. 26-20300, docketed June 9, 2026); on July 14, 2026 the district court certified that the appeal was not taken in good faith and denied his request to appeal without paying the filing fee.

PUBLIC RECORD

Court & Public Records

Vasco v. Power Home Remodeling Group, LLC

Settled

U.S. District Court, Eastern District of PennsylvaniaDocket 2:15-cv-04623Source ↗

SettledClass action under the Telephone Consumer Protection Act brought by Teofilo Vasco, who gave his cell phone number to a salesperson at a Home Depot store. The class of more than 1.1 million people covered sales calls made to cell phones with an automatic dialer or prerecorded voice between October 16, 2013 and April 27, 2016; the company said it had consent to call. On October 12, 2016 Judge Mark A. Kearney granted final approval of a $5.2 million non-reversionary settlement, including $1.3 million in attorneys' fees and a $3,000 service award, reduced from the $5,000 requested.

Massarello v. Power Home Remodeling Group, LLC

Filed

U.S. District Court, Eastern District of MichiganDocket 2:24-cv-12480Source ↗

Filed — no final outcome recordedPending proposed class action under the Telephone Consumer Protection Act, filed in 2024 by Nathan Massarello. He alleges the company placed prerecorded or artificial-voice calls to his cell phone without his consent while trying to reach a different person, a so-called wrong-number claim. These are allegations, not findings. On August 27, 2025 Judge Robert J. White denied the company's motion to dismiss, rejecting its argument that consent from the intended recipient was enough; on November 13, 2025 he denied its request to certify that question for an immediate appeal and to pause discovery.

Wachter v. PHRG Management LLC

Settled

U.S. District Court, Eastern District of New YorkDocket 2:22-cv-07155Source ↗

SettledEmployment lawsuit filed as a proposed class and collective action by former worker Sean Wachter against the company's management entity. As reported by Law360, the complaint alleged discrimination over his cancer diagnosis and claimed he and other employees should have been paid overtime instead of a flat weekly salary. In October 2023 he asked Judge Diane Gujarati to approve an $11,500 settlement of his individual wage claims; the company maintained that he had been properly classified as an overtime-exempt outside salesperson and disputed his overtime hours. On November 9, 2023, after a fairness hearing, Magistrate Judge Arlene R. Lindsay found the settlement fair and reasonable, including the attorneys' fees, and the case was closed that day. His claims were allegations, not findings.

Aguilar v. Power Home Remodeling Group, LLC

Filed

U.S. District Court, Southern District of TexasDocket 4:25-cv-02120Source ↗

Filed — no final outcome recordedLawsuit under the Telephone Consumer Protection Act filed by Timothy A. Aguilar against the company, an individual defendant and an unnamed telemarketer over sales calls. These are allegations, not findings.

Dante v. Power Home Remodeling Group, LLC

Judgment

U.S. District Court, Southern District of TexasDocket 4:24-cv-03099Source ↗

Judgment enteredWage claims under the Fair Labor Standards Act brought by Ruben Landon Dante. On November 7, 2025 Judge Sim Lake granted the company's motion for summary judgment and entered a final judgment dismissing all of Dante's claims with prejudice. The court denied his motion for reconsideration on June 3, 2026. Dante appealed to the U.S. Court of Appeals for the Fifth Circuit (No. 26-20300, docketed June 9, 2026); on July 14, 2026 the district court certified that the appeal was not taken in good faith and denied his request to appeal without paying the filing fee.
EDITORIAL

What Power Home Remodeling Does

Power Home Remodeling sells and installs exterior home improvements: replacement windows, siding, roofing, gutters, doors, attic insulation and solar roofing panels. It was founded in 1992 in Chester, Pennsylvania, by first cousins Jeff and Adam Kaliner, and its headquarters is still in Chester, at 2501 Seaport Drive. The company is run by co-CEOs Corey Schiller and Asher Raphael, who started there as junior salesmen right after college. The company describes its windows as energy-efficient, made with heat-reflective glass and fade-free vinyl, and says it adds a limited lifetime labor warranty to the manufacturer's warranty.

Sales usually begin with an in-home appointment. Canvassers knock on doors or the company calls to book a visit, a sales representative presents a quote at the kitchen table, and installation crews do the work later. Customers can pay outright or finance the project through a lender the company offers. Power operates in regional territories rather than through stores; it opened its 26th territory in Oklahoma City in January 2026, its 27th in Raleigh-Durham in May 2026 and its 28th in Cleveland in August 2026.

VERIFIED

Company Relationships

  • Affiliated withHarvest Partners
  • Affiliated withBain Capital
  • Affiliated withSixth Street
EDITORIAL

Frequently Asked Questions

Is Power Home Remodeling a legitimate company?

Power Home Remodeling Group, LLC has operated since 1992 from headquarters in Chester, Pennsylvania, says it has more than 5,000 employees, and holds an A+ BBB rating with accreditation since 2012. A long track record does not mean a problem-free one: its BBB profile lists 809 complaints in the last 3 years, mostly about service and repairs after installation, and it settled a federal robocall class action for $5.2 million in 2016.

How do I apply for a job at Power Home Remodeling?

The company's careers site has an Openings page where roles can be browsed by location. It says it is hiring for roles in sales, field marketing, tech, operations, customer service and more.

Where are the Power Home Remodeling offices in New Jersey and Austin?

Its New Jersey territory office is at 2147 Route 27 S., 2nd Floor, Edison, NJ 08817, phone (908) 603-1296. Its Austin territory office is at 7701 Metropolis Drive, Building 12, Suite 300, Austin, TX 78744, phone (512) 961-4491. Headquarters is in Chester, Pennsylvania.

Is Power Home Remodeling employee-owned?

The company is privately held and backed by investment firms rather than owned by its employees. Harvest Partners has been an investor since 2022 and remains the largest investor after Bain Capital and Sixth Street made a growth investment in May 2026, working alongside the company's management. Its workplace awards, such as first place on Fortune's 2024 Best Workplaces in Construction list, reflect employee surveys, not ownership.

Has Power Home Remodeling been sued?

The company has faced several lawsuits over its sales calls. In 2016 a federal court approved a $5.2 million class settlement in Vasco v. Power Home Remodeling Group over automated and prerecorded sales calls to more than 1.1 million cell phones. A proposed class action over prerecorded wrong-number calls, Massarello v. Power Home Remodeling Group, is pending in federal court in Michigan after the judge refused to dismiss it in 2025, and a 2025 suit in federal court in Texas, Aguilar v. Power Home Remodeling Group, also makes claims under the Telephone Consumer Protection Act. Separately, in August 2026 the company agreed to a $55,000 penalty in a New York Department of State consent order over calls to numbers on the Do Not Call Registry. Former workers have also sued over pay: in Texas, a court granted the company summary judgment in 2025 and dismissed the claims in Dante v. Power Home Remodeling Group (the plaintiff has appealed), and in a New York overtime case filed in 2022 the worker sought approval of an $11,500 individual settlement in 2023.

Does Power Home Remodeling use high-pressure sales tactics?

That is a common complaint. Homeowners posting on this site describe sales visits lasting several hours and discounts offered only if they signed the same day, and a 2018 WDIV ClickOnDetroit report quoted customers of the Michigan office who described pushy salespeople. In that report the company lowered one widow's price after the station got involved, said it would review its sales training, and maintained that she was happy with the result. If you feel rushed, you do not have to sign at the visit, and a contract signed in your home can usually be cancelled within three business days.

Who founded Power Home Remodeling?

Power Home Remodeling was founded in 1992 in Chester, Pennsylvania, by first cousins Jeff and Adam Kaliner; Adam Kaliner started it shortly after graduating from the University of Maryland. The company is now led by co-CEOs Corey Schiller and Asher Raphael, who are not founders; they started there as junior salesmen right after college and rose through its ranks.

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