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Pitney Bowes Reviews, Complaints & Contacts

Pitney Bowes is Pitney Bowes Inc., an NYSE-listed (PBI) mailing and shipping technology company that its 2025 Form 10-K says is headquartered in Shelton, Connecticut as of January 1, 2026. This page lists the company's published steps to cancel a meter contract and return equipment, BBB figures as displayed on 2026-10-18, litigation and settlements from court and SEC records (including a purported class action and a 2015 federal postage settlement), and 15 older complaints in this site's archive.

REVIEWS & COMPLAINTS15on USAComplaints · none in last 3 yrs · latest 2012
PHONE844-256-6444Support phone
WEBSITEpitneybowes.com
HEADQUARTERSShelton, CT
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Call 844-256-6444 Official website ↗
VERIFIED

Contacts

PhoneAddress

Customer service & general contact

Account & login

Corporate & press

Other contacts

VERIFIED

Locations

  • Headquarters27 Waterview Dr Shelton CT 06484
EDITORIAL

Is Pitney Bowes Legitimate?

BBB, Trustpilot

Legal name
Pitney Bowes Inc.
Founded
1920
Business type
Mailing and shipping technology company (postage meters, shipping software, presort mail services and equipment financing) headquartered in Shelton, Connecticut, publicly traded on the NYSE as PBI
Website
pitneybowes.comSource: Company website, checked 2026-10-18
Headquarters
Shelton, CTSource: SEC EDGAR business address for Pitney Bowes Inc., checked 2026-10-18

Pitney Bowes Inc. is an SEC registrant (CIK 78814) that files annual and quarterly reports, trades on the NYSE as PBI, and lists a headquarters at 27 Waterview Drive, Shelton, Connecticut. BBB lists it as accredited since 1996-08-06 with an A+ rating, while also displaying 356 complaints in the last 3 years and a customer-review average of 1.01 out of 5 (as displayed on 2026-10-18).

Those facts identify the company and show a large complaint volume on BBB; they do not establish the facts of any individual dispute. Archive reports on this site describe contract-term, return and billing disputes from 2003 to 2012 and are allegations. Customers who have a dispute should use the cancellation and return steps on this page and keep records.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBPitney Bowes Inc., Headquarters, Shelton, CT (headquarters and corporate-owned locat
122 reviews · 356 complaints · BBB business grade A+ · average customer rating 1.01 / 5
Trustpilot
19 reviews · TrustScore 1.7 / 5
EDITORIAL

Complaint Themes

lease, rental or contract terms and termination chargesreturned meter or equipment disputes, collections or credit reportingfree-trial or promotional offer complaintspricing, fees, insurance or property-tax chargesformer-employee account of workplace conditions

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 15 historical complaints about Pitney Bowes, published between 2003 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 10 more on this page
EDITORIAL

Complaint record: BBB, Trustpilot, CFPB and this site's archive

BBB (profile for Pitney Bowes Inc., Shelton, CT, covering headquarters and corporate-owned locations), as displayed on 2026-10-18: BBB Accredited Business, rating A+; '356 total complaints in the last 3 years' and '40 complaints filed in the last 12 months'; reviews tab '1.01 /5 stars, Average of 122 Customer Reviews'. BBB's page data shows the accreditation and file-opened date as 1996-08-06. BBB's complaint and review numbers are not combined with any other source here.

Trustpilot, as displayed on 2026-10-18: the page for the domain pitneybowes.us (which redirects to the company's U.S. site) shows 1.7 from 19 reviews, 'Unclaimed profile', and 'No history of asking for reviews', so the reviews may not be representative. Trustpilot's separate page for Pitney Bowes Ltd (UK & ROI) is a different entity page and is not used here.

CFPB. A company-name search of the CFPB Consumer Complaint Database for 'pitney' and for 'bowes' returned 0 complaints on 2026-10-18. The database covers financial products and services only.

This site's archive. This site's archive links 15 older reports about Pitney Bowes, all dated 2003 to 2012. Complainants describe postage-meter rental or lease terms and termination charges, returned meters that the company allegedly did not record, bills passed to collection agencies, free-trial offers, and pricing, insurance and tax charges on leased equipment; one is a former employee's account of the workplace. These are individual allegations from the posts' authors, not findings, and are many years old.

Had an experience with Pitney Bowes? Tell other people what happened.

Submit a Complaint
EDITORIAL

Pitney Bowes complaints: how to cancel a contract, return a meter and who else takes complaints

This page was checked on 2026-10-18. Pitney Bowes publishes its own steps for contract cancellation and equipment return; they are summarized on this page with the date each article shows.

Cancel a meter or equipment contract. The support article 'Submitting a contract cancellation request' (updated December 23, 2024) says to sign in to the Pitney Bowes Your Account portal, choose Your Account, then Contract Details, select the contract, choose 'Request Termination of Contract' in the Contract Dates section, complete the form and submit it; 'Your case will be assigned to a Pitney Bowes representative who will assist in completing your request.'

Return the equipment. The article 'Returning equipment after canceling a contract' (updated April 9, 2025) lists three steps: initiate the cancellation request, withdraw unused postage funds, then return the meter. It states that 'Funds withdrawn from a meter are returned to the original funding source' and that 'After a cancellation request is finalized, a return kit will be provided with a shipping label and instructions to return your meter to Pitney Bowes.' It also says: 'If the original funding source was a USPS prepaid account, review USPS prepaid withdrawals before continuing.' It adds that if a technician is required to return a machine, the representative will say so after the cancellation request is completed.

Cancellation is a request. The cancellation article describes the steps as creating a case through the online portal to 'submit a request to cancel your contract'. The article does not state termination charges or lease terms; the lease or rental agreement itself governs those, so check your agreement. Some archive reports on this site allege termination charges.

Lease end. The company's Lease End Information Center describes three options (getting a new meter, extending the lease, returning the meter). It says that within a year of the lease ending customers can review offers online with their account number and, 'If you don't see any offers, simply call 855.752.2523 to speak with a representative'; for a lease extension it says the account must be 'in good standing and compliant with the USPS IMI regulations'.

More detailShow less

For a replacement meter it says: 'Follow the instructions in your return kit to withdraw any remaining funds; then package your original meter and scale in the box provided. Apply return label to box and hand over to the UPS.'

More detailShow less

Contact. The Contact Us page lists a virtual assistant (available 24/7, with live agents Mon-Fri 8am-8pm ET), a phone line at 844-256-6444 (Mon-Fri 8am-8pm ET; the page says its automated voice message system is live 24 hours a day), and a 'Create a Case' form that requires signing in. Keep dates, case numbers, the tracking number of the returned meter and the postage-withdrawal confirmation.

  • BBB. BBB accepts complaints against the business through its profile.
  • Financing and banking products. The company's financial-services page says banking products are provided by The Pitney Bowes Bank, Inc. (Member FDIC), a Utah state-chartered bank, and financing by Pitney Bowes Global Financial Services, LLC. The 10-K says the Bank is regulated by the Utah Department of Financial Institutions and the FDIC.
  • Other routes. A state attorney general's consumer-protection office and, for financial products, the CFPB also accept complaints.
EDITORIAL

Litigation and regulatory filings

Court records

The Form 10-K (Note 16, Commitments and Contingencies) says the company is from time to time involved in litigation over contractual rights, intellectual property, equipment or service disputes with clients, and disputes with employees, and that some actions may be brought as purported class actions. The matters on this page are allegations or filings; none is a finding against the company.

Purported class action by a meter lessee (Schramm Law Group, LLC v. Pitney Bowes Inc., N.D. Ill. 1:25-cv-05830). CourtListener's docket (last known filing April 29, 2026) lists the case as filed May 23, 2025 as a removal. The court's March 6, 2026 opinion describes the plaintiff, an Illinois law firm, as saying that ink cartridges it bought from Pitney Bowes stopped operating while they still had ink in them; the plaintiff leased a 'Mailstation2' and brings class-action claims under the Illinois Consumer Fraud Act plus good faith, unjust enrichment, trespass to chattels and conversion. On March 6, 2026 the court granted Pitney Bowes's motion to dismiss: Counts I to IV were dismissed without prejudice and Counts V and VI with prejudice, with leave to file a second amended complaint. An amended complaint was docketed on March 19, 2026, a motion to dismiss for failure to state a claim on April 2, 2026, a stay on April 13, 2026 and an order on a motion to stay on April 29, 2026. The documents after March 6 are not available on the free docket, so the outcome after April 2026 was not verified.

More on the lawsuitsShow less

Trilogy Leasing dispute (commercial). The Form 10-K says that on October 1, 2024 one of the former Global Ecommerce debtors filed a complaint against Trilogy Leasing Co., LLC in the U.S. Bankruptcy Court for the Southern District of Texas to recharacterize certain 'Equipment Supplements' as disguised financings, and that Pitney Bowes was granted leave to intervene on April 1, 2025. On November 7, 2024 Trilogy and its parent Kingsbridge Holdings, LLC sued Pitney Bowes in Cook County, Illinois, alleging liability for equipment supplements executed by the former Global Ecommerce entities and by Pitney Bowes Presort Services, LLC and seeking $95 million in lease payments plus interest and fees. The company removed the case to the Northern District of Illinois on December 16, 2024, and on July 15, 2025 that court granted in part and denied in part the company's motion. A related Delaware action by Mitsubishi 'has been settled for an immaterial amount'. The latest source, the Form 10-Q for the quarter ended June 30, 2026 (filed 2026-07-30, Note 13), says the dispute 'has resulted in three separate litigations', that the Trilogy suit against Pitney Bowes Inc. and Pitney Bowes Presort Services, LLC 'is pending in the Northern District of Illinois', and that the Texas case was dismissed for lack of jurisdiction at the company's request after the parties agreed it was moot. This is a dispute between companies, not a consumer case.

Federal postage settlement (2015). On October 13, 2015 the Department of Justice announced that Pitney Bowes Presort Services Inc., a subsidiary, 'has agreed to pay the United States $9.4 million to resolve allegations that it underpaid postage' at its Reading, Pennsylvania facility by claiming discounted postage rates for mail that failed to comply with the Move Update standard. The release states: 'The claims settled in this case are allegations only, and there has been no determination of liability.' This concerned postage owed to the Postal Service, not consumer purchases.

Recent docket. Justia lists Luby et al v. Pitney Bowes Inc., D. Conn. 3:26-cv-01311, filed August 14, 2026, nature of suit 'Contract: Other' (diversity, breach of contract); the listing does not state the subject of the claims.

The 10-K and 10-Q state management's opinion that the final outcome of outstanding matters will not have a material adverse effect on the company's financial position. A Form 10-K/A filed 2026-02-20 states it was filed solely to correct the office location on the auditor's report and consent.

The 10-K, the 10-Q, the BBB profile, the CFPB database name search and the Justia and CourtListener dockets named on this page showed no regulator enforcement order concerning consumer products as of 2026-10-18.

Recent corporate filings. Among the latest Form 8-K filings, one dated 2026-09-30 reports a September 29, 2026 amendment to the company's credit agreement that reduces the margin on its tranche B term loans.

PUBLIC RECORD

Court & Public Records

Schramm Law Group, LLC v. Pitney Bowes Inc. (purported class action)

Filed

U.S. District Court, Northern District of IllinoisDocket 1:25-cv-05830Source ↗

Filed — no final outcome recorded

An amended complaint (March 19, 2026), a motion to dismiss for failure to state a claim (April 2, 2026), a stay (April 13, 2026) and an order on a motion to stay (April 29, 2026) were then docketed; the outcome after April 2026 was not verified.

Case details: Schramm Law Group, LLC v. Pitney Bowes Inc. (purported class action)Show less

Purported class action by a lessee of a Pitney Bowes postage meter alleging that ink cartridges stopped operating while they still had ink in them; claims under the Illinois Consumer Fraud Act and for breach of the implied covenant of good faith, unjust enrichment, trespass to chattels and conversion. These are the plaintiff's allegations. On March 6, 2026 the court granted Pitney Bowes's motion to dismiss, dismissing Counts I to IV without prejudice and Counts V and VI with prejudice, with leave to file a second amended complaint.

Trilogy Leasing Co., LLC and Kingsbridge Holdings, LLC v. Pitney Bowes Inc. (commercial dispute)

Filed

Circuit Court of Cook County, Illinois; removed to U.S. District Court, Northern District of IllinoisSource ↗

Filed — no final outcome recorded

The Form 10-Q for the quarter ended June 30, 2026 says the suit is pending in the Northern District of Illinois and that a related Texas bankruptcy-court case was dismissed for lack of jurisdiction at the company's request.

Case details: Trilogy Leasing Co., LLC and Kingsbridge Holdings, LLC v. Pitney Bowes Inc. (commercial dispute)Show less

Commercial dispute between companies, not a consumer case. The plaintiffs allege Pitney Bowes is liable for equipment supplements executed by former Global Ecommerce entities and by Pitney Bowes Presort Services, LLC and seek $95 million in lease payments plus interest and fees. Per the Form 10-K, the case was removed on December 16, 2024 and on July 15, 2025 the court granted in part and denied in part the company's motion.

United States and Pitney Bowes Presort Services Inc. (postage discount allegations)

Settled

United States Department of Justice, Civil Division (settlement announced by press release)Source ↗

Settled

DOJ's release states: 'The claims settled in this case are allegations only, and there has been no determination of liability.' The matter concerned postage owed to the Postal Service.

Case details: United States and Pitney Bowes Presort Services Inc. (postage discount allegations)Show less

Announced October 13, 2015: Pitney Bowes Presort Services Inc. agreed to pay the United States $9.4 million to resolve allegations that it underpaid postage at its Reading, Pennsylvania facility by claiming discounted rates for mail that did not comply with the Move Update standard.

EDITORIAL

Who operates Pitney Bowes

The registrant is Pitney Bowes Inc., a Delaware corporation (SEC EDGAR) whose common stock trades on the NYSE under PBI. Its Form 10-K for fiscal 2025 (filed 2026-02-19) describes it as 'a technology-driven company that provides digital shipping solutions, mailing innovation, and financial services' and says it serves 'more than 90 percent of the Fortune 500' (company statement). The same filing reports approximately 6,600 employees, 75 percent of them in the United States.

Business segments. SendTech Solutions covers shipping and mailing technology, supplies, maintenance services and equipment financing; Presort Services is described as the largest workshare partner of the U.S. Postal Service with 34 operating centers. In August 2024 the company exited its Global Ecommerce business through an orderly wind-down.

More company historyShow less

Headquarters. The filing states that effective January 1, 2026 the corporate headquarters relocated to Shelton, Connecticut; SEC and BBB both list 27 Waterview Drive, Shelton, CT 06484.

Related entities. The 10-K says The Pitney Bowes Bank is a wholly owned subsidiary and is chartered as an Industrial Bank under Utah law. The company's financial-services page says financing products are provided by Pitney Bowes Global Financial Services, LLC. The financial-services page attributes its financing products and its banking products to these two entities by name.

Postal rules. The Contact Us page carries the notice 'New USPS meter technology standards are in effect as of June 30, 2024' with a 'Check your meter compliance' link.

VERIFIED

Company Relationships

  • Affiliated withThe Pitney Bowes Bank, Inc.
  • Affiliated withPitney Bowes Global Financial Services, LLC
  • Affiliated withPitney Bowes Presort Services, LLC
EDITORIAL

Frequently Asked Questions

How do I cancel a Pitney Bowes meter contract?

Pitney Bowes's support article (updated December 23, 2024) says to sign in to the Your Account portal, open Contract Details, select the contract, choose 'Request Termination of Contract', complete the form and submit it; a representative is then assigned to the case.

How do I return a postage meter to Pitney Bowes?

The company's article (updated April 9, 2025) says to request cancellation, withdraw unused postage funds from the meter, and then, after the cancellation is finalized, use the return kit with the shipping label and instructions that Pitney Bowes provides. Keep the carrier tracking number. For a lease ending, the Lease End Information Center gives 855.752.2523 if no offers appear online.

What happens to unused postage when a meter is returned?

The company's return article states that funds withdrawn from a meter are returned to the original funding source, and that for non-functioning equipment the funds are withdrawn at its facility and credited to the account when the meter is returned in a return kit. It also says: 'If the original funding source was a USPS prepaid account, review USPS prepaid withdrawals before continuing.'

What is the Pitney Bowes support phone number?

The Contact Us page (read 2026-10-18) lists 844-256-6444 for calls (Monday to Friday 8am to 8pm ET; an automated voice message system is live 24 hours a day), a virtual assistant available 24/7 with live agents Monday to Friday 8am to 8pm ET, and a sign-in 'Create a Case' form.

Where is Pitney Bowes headquartered?

The company's Form 10-K says it relocated its corporate headquarters to Shelton, Connecticut effective January 1, 2026; SEC and BBB list 27 Waterview Drive, Shelton, CT 06484.

What is the BBB rating of Pitney Bowes?

As displayed on 2026-10-18, BBB's profile for Pitney Bowes Inc. shows BBB Accredited Business and an A+ rating, with 356 total complaints in the last 3 years, 40 filed in the last 12 months, and a customer-review average of 1.01 out of 5 from 122 reviews.

Who provides Pitney Bowes banking and financing products?

The company's financial-services page says banking products are provided by The Pitney Bowes Bank, Inc., Member FDIC, a state-chartered bank in Salt Lake City, Utah, and that financing products are provided by Pitney Bowes Global Financial Services, LLC. The 10-K says the Bank is a wholly owned subsidiary.

Is Pitney Bowes involved in lawsuits?

Court records and filings show several matters, all allegations or filings rather than findings. Schramm Law Group, LLC v. Pitney Bowes Inc. (N.D. Ill.) is a purported class action by a meter lessee about ink cartridges; the court dismissed some counts without prejudice and others with prejudice on March 6, 2026 with leave to amend, and later April 2026 entries (a motion to dismiss and stay filings) were docketed, with the outcome not verified. The Trilogy Leasing dispute over equipment supplements, seeking $95 million, is a commercial case described in the company's 10-Q as pending in the Northern District of Illinois. In 2015 a subsidiary agreed to pay the United States $9.4 million to resolve postage allegations, with DOJ stating there was no determination of liability.

What does Trustpilot show for Pitney Bowes?

As displayed on 2026-10-18, Trustpilot's page for the domain pitneybowes.us shows 1.7 from 19 reviews, an unclaimed profile and no history of asking customers for reviews. Trustpilot's separate UK and Ireland page is a different entity page.

How do I register for a Pitney Bowes Your Account profile?

Pitney Bowes's support article (updated May 18, 2026) says to go to the registration page at pitneybowes.com/us/signup, enter your email address and account number, confirm your information, enter your contact details and password, and select the link in the authentication email to validate the account. You need your 10 or 16-digit account number, found on your invoice or welcome email, and the value of a recent invoice dated within the last six months. After you register you are taken to the Sign In page.

What is Pitney Bowes Purchase Power?

Purchase Power is a line of credit through the Pitney Bowes Bank for postage and shipping expenses. Pitney Bowes's support article (updated April 2, 2026) says itemized statements are issued monthly and that you can pay the full amount due, the minimum, or anything in between. To activate the account, the article says to follow the prompts on the screen during your next meter refill.

How do I order Pitney Bowes ink and supplies and track the order?

Pitney Bowes's support page says to sign in online and select the link in the upper right to go to the Shop, which has an ink and postage supplies category. To track an order, sign in, go to Order History, select the order to expand its details and click the tracking number. The Order History page also lets you return supplies within policy, and the support page links to supply return instructions.

How do I track a package that Pitney Bowes delivered?

Pitney Bowes's package tracking page says that for questions about the status of a delivery or return you should contact the retailer or marketplace where you made the purchase, because Pitney Bowes provides a service for these companies and does not have this information. The page says Pitney Bowes partners with carriers including USPS, UPS, DHL and FedEx for final delivery, and that they will be listed as the carrier on the order tracking from your retailer.

What is the Pitney Bowes stock symbol and where are its SEC filings?

Pitney Bowes's investor relations FAQ says the stock has been listed on the NYSE as PBI since 1950. The investor relations site has a quote and chart page and an SEC filings section with annual reports, quarterly reports and proxy statements.