Oracle

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 4 historical complaints about Oracle, published between 2002 and 2010. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Unauthorized $620.65 and $86.04 charges from PEF*EASYPAYPublished Oct 2, 2010 · Historical consumer allegation
• Advertised Open Office suite but only StarOffice offeredPublished Jun 16, 2010 · Historical consumer allegation
• Severance, stock options and health insurance not honored after acquisitionPublished Oct 6, 2006 · Historical consumer allegation
• No refund for undelivered database software after nine monthsPublished Jan 9, 2002 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.oracle.com/
• Oracle Sales (US): +1.800.633.0738 14 complaints mention this number
• Technical support (US): +1.800.223.1711
• Billing support (US): +1.888.803.7414
• Contact Oracle page: https://www.oracle.com/corporate/contact/
• My Oracle Support portal: https://support.oracle.com/portal/
• Contracts and policies: https://www.oracle.com/contracts/
• BBB-listed phone: (800) 392-2999 13 complaints mention this number

Locations

Oracle: support, billing, refunds and where to complain (checked October 18, 2026)

People search for Oracle complaints about a software or cloud charge they want reversed, a support request that stalled, licensing or audit questions, or a data-privacy matter. Oracle sells to businesses, so most routes run through a sales contract and an ordering document. This section lists the channels Oracle itself publishes and the outside routes.

• Oracle's contact page (opened October 18, 2026) lists Oracle Sales at +1.800.633.0738 (US), technical support at +1.800.223.1711 (US) and billing support at +1.888.803.7414 (US). It says customers with active support contracts should use the My Oracle Support portal, and cloud subscription customers the Oracle Cloud Portal; products from acquired businesses have their own Acquired Product Support Directory.
• Contract terms. Oracle's page "Transparency in our Contracts and Policies" (oracle.com/contracts) says its contract model has three elements: an agreement, an ordering document with the transaction-specific details, and service policies. Refund, cancellation and renewal terms depend on that agreement and your order, so read both before asking for a reversal; the contracts page itself does not state a general refund rule. The U.S. Oracle Cloud Services Agreement linked from oracle.com/contracts says in section 2.1: "Once placed, Your order is non-cancelable and the sums paid nonrefundable, except as provided in this Agreement or Your order." Section 6.3 gives, as the remedy for a breach of the services warranty, correction of the deficient services or, if Oracle cannot substantially correct them in a commercially reasonable manner, the option to end them with a refund of fees pre-paid for the period after termination. Other Oracle agreements may differ; check the one named in your order.
• Card disputes. If a charge appears that you did not order, contact your card issuer or bank; one 2010 complaint on this site describes a charge labelled "PEF*EASYPAY" that the writer traced to Oracle.
• Outside routes. A written complaint can be filed with the Better Business Bureau, your state attorney general, and, for business-to-business disputes, directly under the dispute clause of your agreement.

Keep invoices, order confirmations, ticket numbers and the names of the representatives you speak to.

SEC order concerning Oracle (2022)

On September 27, 2022 the U.S. Securities and Exchange Commission announced (press release 2022-173) "settled charges requiring Oracle Corporation to pay more than $23 million" to resolve charges that it violated provisions of the Foreign Corrupt Practices Act when subsidiaries in Turkey, the United Arab Emirates and India created and used slush funds. The release says "Without admitting or denying the SEC's findings, Oracle agreed to cease and desist" from violations of the anti-bribery, books and records and internal accounting controls provisions. It also notes that in 2012 Oracle resolved SEC charges relating to side funds created by Oracle India. The matter concerns foreign-official payments, not consumer billing. No U.S. Department of Justice FCPA action against Oracle was identified in the sources checked on October 18, 2026.

University of California, Los Angeles. The University of California Regents' Compliance and Audit Committee record for May 6, 2026 (marked "Approved") lists, among recommended settlements, "Oracle America, Inc. Pre-Litigation Dispute – Proposed Settlement – Breach of Contract – Los Angeles Campus", with committee and Board votes recorded. The record gives no amounts or terms.

Who is Oracle Corporation?

Oracle Corporation is a Delaware corporation whose principal executive offices are at 2300 Oracle Way, Austin, Texas 78741, according to the cover page of its Form 10-K for the fiscal year ended May 31, 2026. Its common stock trades on the New York Stock Exchange under "ORCL"; the filing reports 6,219 stockholders of record as of May 31, 2026 and approximately 141,000 full-time employees, of which approximately 49,000 were employed in the U.S. The company's products include Oracle Database, cloud applications and cloud infrastructure. The BBB profile for Oracle America, Inc lists NetSuite, Inc. as an alternate name and describes the business as a cloud technology company.

Legal-proceedings details below also draw on Oracle's Form 10-Q for the quarter ended August 31, 2026 (Note 11), opened on SEC.gov on October 18, 2026.

Complaints about Oracle: this site, BBB and Trustpilot (as displayed on 2026-10-18)

This site. Four approved complaints name Oracle Corporation as the offender: a 2002 post reproduces a letter to a credit card company about a refund the writer says Oracle had not made for a 2001 software order that was never delivered; a 2006 post from a parent says severance, stock and health coverage for a daughter were not honored after Oracle acquired her employer; and two 2010 posts, one alleging that advertising for "Oracle Open Office" led to the download of a different product (StarOffice) and one reporting unexplained bank charges traced to Oracle. These are individual accounts; Oracle's responses are not recorded on this site.

BBB. The BBB profile for Oracle America, Inc, Austin, TX shows the business as BBB Accredited with an A+ rating, "31 total complaints in the last 3 years" on the complaints tab, and an average of 1 out of 5 stars from 7 customer reviews. BBB's raw page data lists accreditation from 2006-01-17 and a file opened 2021-02-11.

Trustpilot. The Trustpilot page for oracle.com shows a score of 1.3 from 180 reviews and a claimed profile since December 2016. Trustpilot states it does not fact-check reviews. These figures come from different sources and are not combined.

Lawsuits and settlements involving Oracle

Katz-Lacabe v. Oracle America, Inc. (N.D. Cal. No. 3:22-cv-04792-RS). The official settlement website says the class action alleged that Oracle improperly captured, compiled and sold individuals' online and offline data without consent, and that Oracle denies the allegations and any wrongdoing. The settlement created a $115 million fund and non-monetary commitments about Oracle Advertising products. The site states that payments of $37.42 to each valid claimant begin September 21, 2026 and should be completed by December 7, 2026; the website gives the claim deadline as October 17, 2024 and says payment method changes may no longer be made. The settlement website lists an Order Granting Final Approval and Judgment (N.D. Cal. Doc. 180, filed and dated November 15, 2024). It also lists a Ninth Circuit memorandum in No. 24-7648, stamped filed February 13, 2026, which ends "AFFIRMED." in an objector's appeal, and the Ninth Circuit mandate (Doc. 194, filed March 31, 2026), which states that the judgment entered February 13, 2026 takes effect.

Netherlands privacy class action. Oracle's Form 10-Q for the quarter ended August 31, 2026 (Note 11) describes a purported class action filed August 14, 2020 by The Privacy Collective, a foundation, against Oracle Nederland B.V., Oracle Corporation and Oracle America, Inc. (and others) in the District Court of Amsterdam over the Data Management Platform product. The 10-Q says the District Court held the claims inadmissible on December 29, 2021, and the Court of Appeal overturned that decision on June 18, 2024. It then says the Supreme Court, on July 17, 2026, "found that the Court of Appeal had applied the wrong standard for evaluating a class action and remanded the case to the Court of Appeal for further proceedings", and that on July 27, 2026 Oracle filed and served a Writ of Summons to the Court of Appeal. Oracle's Form 10-K for the fiscal year ended May 31, 2026 records an Advocate General opinion of January 30, 2026, described there as non-binding. No decision on the merits is reported in either filing. Oracle states it has meritorious defenses and does not expect a material impact.

Securities class action (Delaware). The same 10-Q says a putative class action by an alleged stockholder was filed on February 3, 2026 in the U.S. District Court for the District of Delaware, with an amended complaint filed July 14, 2026, against Oracle, its Chief Technology Officer, certain other executives and one Board member. The plaintiff alleges false and misleading statements regarding Oracle's cloud infrastructure business. Oracle states it has meritorious defenses and does not expect a material impact. This is an allegation; no ruling on the claims is reported in the filing.

Security notice. Oracle published Security Alert CVE-2025-61882 for Oracle E-Business Suite (the alert's modification history shows Rev 1, initial release, dated 2025-October-04, and Rev 2 dated 2025-October-06), describing a vulnerability it calls remotely exploitable without authentication and urging customers to apply updates. A security alert is a vendor notice, not a finding about any customer's data.

Is Oracle Legitimate?

Oracle Corporation is an SEC-registered public company: its Form 10-K gives a Delaware incorporation, a Texas headquarters at 2300 Oracle Way, and an NYSE listing. The BBB profile for Oracle America, Inc shows BBB Accreditation since January 2006 and an A+ rating, alongside the customer complaints and reviews counted above. Complaints described on this site are individual allegations; the lawsuits above are described with Oracle's stated position. Look-alike sellers that use the word "Oracle" in a name (several unrelated businesses appear in this site's archive) are different from Oracle Corporation; check the domain (oracle.com), the legal entity on your invoice and the contact details on Oracle's contact page.

Court & Public Records

Frequently Asked Questions