Independent profile — not affiliated with One Way Furniture
One Way Furniture
One Way Furniture (OneWayFurniture.com) is an online furniture retailer headquartered in Melville, New York, incorporated as One Way Furniture, Inc. on July 24, 2002 and still listed active by the New York Department of State. It sells bedroom, dining, office and outdoor furniture shipped directly from manufacturer warehouses rather than through a showroom. The company holds a BBB rating of A+ (not accredited) and currently shows 0 complaints on its BBB profile, but a cluster of consumer complaints from 2004 through January 2013 — both on USAComplaints and on ComplaintsBoard.com — describe damaged deliveries, restocking fees charged on defective items, and slow customer-service responses. No detailed, dated complaint from 2014 onward was found on any platform checked in this research.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 11 historical complaints about One Way Furniture, published between 2004 and 2011. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
- Return charged restocking fee, shipping and an extra fee
- Never delivered, no reply, no refund, and price match refused
- Charged $298 for an order I tried to cancel for weeks
- Price match and free shipping promises not honored on recliner order
- Dining chairs arrived with pin holes and chipped paint
- Bed arrived damaged, replacement shipped missing foot board rail
- Leather bed arrived damaged and no return was ever arranged
- Flawed console, replacement promised then denied, slow credit
- Barstools of inferior quality with return shipping charged to buyer
- Defective vanity mirror and 40 emails with no response
- Armoire arrived full of drill holes and return carried restocking fee
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Customer service: 1-800-789-1995 4 complaints mention this number
- Website: https://www.onewayfurniture.com/
Locations
| Type | Address |
|---|---|
| Mailing address | 200 Sherwood Ave Farmingdale NY 11735 |
| Headquarters | 535 Broadhollow Rd Melville NY 11747-3701 |
What Complaints Describe
USAComplaints has 18 posts naming One Way Furniture or onewayfurniture.com, filed between July 2004 and April 2012, all reviewed and linked to this profile. Separately, ComplaintsBoard.com's own aggregate page for the company (fetched directly) lists 9 complaints, 7 marked resolved and 2 unresolved (the page's own summary counter and prose text round this differently, to 78% and 77% respectively), plus a longer-form 2009 complaint thread with ten comments, several of them corroborating.
Recurring, specific themes across these sources: damaged or defective deliveries (chipped/split wood, missing hardware, torn packaging) that the company allegedly wanted "proven" with photos before acting; restocking and return-shipping fees applied even to items customers say arrived damaged or wrong, consistent with what the company's current FAQ confirms is standard policy for any return; slow or unreachable customer service, including complaints of unanswered phones and unreturned callbacks; and a smaller number of complaints alleging a quoted "price match" or promotional price wasn't honored at checkout.
These complaints range from 2004 to January 2013 -- the most recent, a January 30, 2013 ComplaintsBoard complaint about the return-shipping and restocking-fee policy, is itself marked resolved. This research did not find a single detailed, dated complaint from 2014 onward on any platform checked (USAComplaints, ComplaintsBoard, BBB, or general web search) — readers should weigh the historical pattern accordingly rather than assume it reflects the company's current operations.
Returns, Fees, and Getting Help
One Way Furniture's own FAQ page currently states that all returns, for any reason, are subject to a restocking fee (the exact percentage isn't disclosed on that page), and that the customer pays round-trip shipping — including being charged the company's actual outbound shipping cost on an order that was originally sent under a "free shipping" promotion. The fee is waived only if the return is exchanged for an item of equal or greater value or for store credit. Orders can be canceled before they ship, except special/custom orders, which are only cancelable within 3 days of purchase and are otherwise nonrefundable. In-stock items are quoted as usually shipping in 5-7 days with delivery in 1-2 weeks; the company does not state a penalty or compensation if that window is missed.
If a delivery arrives damaged, keep the original packaging and take photos immediately — several older complaints describe the company asking for photo proof before authorizing a replacement or refund. If phone support (1-800-789-1995) goes unanswered, several complainants reported better results following up in writing and, where a credit card was used, disputing the charge directly with the card issuer.
Is One Way Furniture Legitimate?
One Way Furniture, Inc. is an active, currently-registered New York corporation (NY DOS ID 2793148), first filed July 24, 2002 — a date that lines up with the company's domain-registration date two days later and with its own stated founding. The BBB carries an A+ rating for the business, though it is not BBB-accredited and its BBB profile currently shows zero customer reviews and zero complaints on file (BBB profiles typically reflect a rolling multi-year window, not a business's full history).
Searches of the New York Attorney General's press releases and general legal-news coverage did not turn up any lawsuit, consent order, or enforcement action naming One Way Furniture (a separate, unrelated 2025-2026 NY AG case against Payless Furniture, Inc. (a Brooklyn retailer doing business as "1StopBedrooms", registered 2012, settled for up to roughly $350,000 in restitution and penalties in April 2026) sometimes surfaces in the same searches and should not be confused with this company).
The company's website is live and actively maintained — it displays current, dated promotional copy and a working storefront — and the phone number and return-policy terms it currently publishes on its own site match what it has told customers historically. The documented complaint pattern below (see "Complaint history") is real but dated: every specific, detailed complaint found in this research is from 2004 through January 2013, and no complaint from 2014 onward could be located on any platform checked.
About One Way Furniture
One Way Furniture, Inc. was incorporated in New York on July 24, 2002 and remains listed as an active domestic business corporation with the NY Department of State (DOS ID 2793148). Its domain, onewayfurniture.com, was registered two days later on July 26, 2002 — consistent with the company's own account of when it began operating under this name. According to Wikipedia (citing NPR and the Wall Street Journal), founder Mitchell Lieberman had already been selling furniture online, including as an early seller of new furniture on eBay, since 1997.
The company's model, as it describes on its own site, is to contract directly with furniture manufacturers so items ship from the manufacturer's own warehouse network (it claims over 300 warehouses) rather than through a traditional retail showroom. Per Wikipedia, One Way Furniture ranked in the Inc. 5000 for five consecutive years (2006-2010), reported about $17 million in 2010 revenue, and acquired EverythingFurniture.com in 2011. The same article describes the company's search traffic being hit hard by the 2011 Google Panda algorithm update, which it says the company addressed by having its site content rewritten.
A related entity, One Way Furniture II, LLC, was registered with New York as a foreign (Delaware) LLC on June 27, 2007 and remains listed as active, with a registered-agent address in the same Melville, NY area as the current BBB-listed headquarters; the public record does not state how the two entities relate.
Company Relationships
- Affiliated with: One Way Furniture II, LLC
Frequently Asked Questions
Is One Way Furniture a legitimate business?
Yes, as a registered business: One Way Furniture, Inc. is an active New York corporation (filed July 24, 2002) with an A+ BBB rating, and its website is live and actively operated. No lawsuit or regulatory action against it was found in this research. Separately, a documented cluster of consumer complaints from 2004 through January 2013 describes damaged deliveries, restocking fees, and slow customer service — see the Complaint History section — but no complaint from 2014 or later was found.
Does One Way Furniture charge a restocking fee on returns?
Yes — the company's own FAQ page currently states that all returns, for any reason, are subject to a restocking fee, and that the customer pays round-trip shipping (including the original "free shipping" cost being charged back). The fee is waived only for an exchange of equal or greater value or for store credit.
Who owns One Way Furniture?
One Way Furniture, Inc. was founded by Mitchell Lieberman, who Wikipedia and the BBB both identify as its President/CEO. A related entity, One Way Furniture II, LLC (a Delaware LLC registered as a foreign entity in New York in 2007), shares a registered address in the same Melville, NY area, but public filings don't spell out exactly how the two entities are related.