LTD Commodities

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.ltdcommodities.com/
• Customer service (847) 295-6058: (847) 295-6058 17 complaints mention this number
• Customer service email: [email protected]
• Terms: accessibility and customer service line 1-847-748-2250: 1-847-748-2250
• Text-message help line 1-866-736-3654: 1-866-736-3654
• Privacy requests 888-712-9045: 888-712-9045
• Privacy requests email: [email protected]
• BBB-listed phone (847) 295-5501: (847) 295-5501
• BBB-listed Executive Service Team 847-615-7310: 847-615-7310

Locations

LTD Commodities orders, shipping, returns and refunds: what the company's own pages say (checked October 11, 2026)

This page is about the LTD COMMODITIES catalog and online retailer at ltdcommodities.com as operated today by Oner Group, LLC. The site's Privacy Policy (last revised April 21, 2026) says “Oner Group, LLC, dba LTD Commodities,” and its Terms say the site is “operated by Oner Group LLC.” The brand had earlier owners, including the L.T.D. Commodities LLC that filed Chapter 11 in 2023 (see the background section). The routes below come from the company's own pages as they stood on October 11, 2026.

Contact. The Contact Us page lists (847) 295-6058 and [email protected], with a web form that has subject choices Product, Order, Press and Other. It gives the hours as 7:00 AM - 10:00 PM CST in the address block and 8AM - 9PM CT in the footer; the customer-service FAQ says 8:00 a.m. - 9:00 p.m. CST. The address block shows 200 TriState International, Suite 100, Lincolnshire, IL 60069; the footer shows Suite 200. The Terms add a customer-service line, 1-847-748-2250, and a text-message line, 1-866-736-3654.

Order status and cancelling. The Customer Service FAQ says order status is on the Your Account page or at (847) 295-6058, and that “Orders that have advanced to the fulfillment process cannot have items added, removed or be cancelled.” It says the card “will not be charged until your merchandise has been shipped,” but that at checkout the company pre-authorizes “the amount of all in-stock merchandise, plus applicable shipping fees,” which can affect the account balance.

Shipping. The Shipping policy page and FAQ give charges by order amount: $10.99 up to $24.99, $13.99 from $25.00 to $49.99 and $9.99 at $50.00 and up, and say there is “just one shipping cost per order, no matter how many boxes we ship.” The FAQ says in-stock merchandise “typically leaves our warehouse within 3 to 5 business days,” that orders ship only to the contiguous 48 states and APO/FPO addresses, and that “You will not incur any additional charges if your items ship in separate boxes.” The site banner on the same day read “FREE Shipping on $49+ | No code needed,” which differs from the $13.99 and $9.99 bands in the policy table; check the checkout total before paying.

Returns and refunds. Two company pages give different windows, and both are live. The Refund Policy page says to call (847) 295-6058 “within 30 days from the delivery of your order” and that “No returns will be accepted after 30 days from delivery.” The Customer Service FAQ repeats the 30-day contact rule but adds: “If at any time after 30 days and up to 60 days you elect to return an item, you may do so using your own non-refundable shipping carrier and be refunded for the cost of the item or have it replaced if we still have the item in stock,” and says no returns are accepted “after 61 days.” Both say shipping charges and processing and handling fees are not refundable and personalized items cannot be returned except for a defect. The returns address on both is LTD Commodities, Returns Department, 1000 Bilter Rd, Aurora, IL 60502-4766. The FAQ says a card credit can take “one billing cycle” to appear.

Price guarantee. The Low Price Guarantee page promises a refund of “100% of the difference” if an identical in-stock item is advertised for less within two weeks of purchase, with proof, by calling (847) 295-6058.

Payments and open accounts. The Customer Service FAQ says payments by check or money order go to LTD Commodities Payment Center, PO Box 1306, Northbrook, IL 60065, and adds: “If you pay by automated ACH payment or mail your payment to our previous payment administrator in Monroe WI, your payment may be delayed in being received by us. Please check any automated bank payments to assure that payments intended for orders placed after 6.12.23 are directed to our Illinois address.” It says payments “are typically due within 30 days of receipt of merchandise” and that customers with “open account agreements or Premier Plus account status” may continue to shop under open account terms “as long as you maintain a good financial standing.” The page does not name the previous payment administrator and we do not link it to any company.

Orders and balances from before the June 2023 sale. The Amended and Restated Asset Purchase Agreement attached to the sale order (D.I. 369, Exhibit 2) lists among the liabilities the buyer assumed “customer refund obligations solely to the extent related to the LTD Business and arising after the Petition Date” (the Chapter 11 petitions were filed April 11, 2023), and its Section 2.4 says the buyer shall not be responsible for any Liabilities of the Sellers other than the assumed ones. The Notice of Winning Bidders (D.I. 290) says the debtors' “private credit accounts receivable portfolio” went to Midwest Catalog Brands, LLC and that the LTD assets were sold “excluding any Private Credit Receivables.” These are the documents' words; we do not apply them to any individual order or account. A letter about an old balance names its sender; the sender may be a different business from the retailer.

Recalls. The company's Recall Alerts page said on October 11, 2026: “There are no recalls at this time.” The CPSC recall history of the LTD Commodities name is in the next section.

Disputes. Before filing with the BBB, the BBB complaints tab shows a company request to contact its Executive Service Team at 847-615-7310. The Terms contain an arbitration clause and class-action waiver (described under Legitimacy). Consumers can also use a card issuer's dispute process or a federal or state consumer-protection agency; we did not open those agencies' complaint pages on October 11, 2026, so no agency phone numbers are given here.

CPSC product recalls naming LTD Commodities or abc Distributing, 1991 to 2016

These are product-safety recalls, not enforcement actions or findings against the company. On October 11, 2026 we queried the CPSC recall API (SaferProducts.gov RestWebServices, parameters RecallTitle, Manufacturer, Retailer, Distributor, Importer and RecallDescription, with the names LTD Commodities, L.T.D. Commodities, Ltd. Commodities and ABC Distributing). It returned the 17 notices below that name LTD Commodities or abc Distributing; in several, LTD Commodities appears only as a retailer or catalog seller of another firm's recalled product. The recall list was compiled from that query and may omit a notice that uses another spelling. We did not complete a search of the CPSC Warnings pages (the search URL we tried returned a page-not-found result), so this section says nothing about CPSC warnings.

• 1991-02-11. Musical Rocking Horse: choking hazard; CPSC lists LTD Commodities in the manufacturer field (91038).
• 2001-08-21. Three- and Five-Wick Glass Oil Lamps (about 5,300): glass top could shatter; remedy: stop using and contact LTD Commodities Inc. for a refund; CPSC names LTD Commodities Inc. of Bannockburn, Ill. as importer (01520).
• 2001-12-20. Snowman Holiday Porcelain Lanterns (about 33,000): “can crack or catch fire”; full refund; sold through LTD Commodities mail-order catalogs (02077).
• 2002-11-25. Kid's Tent Set, notice by abc Distributing, Inc. of North Miami, Fla. (about 15,700): exposed wire tip, laceration; replacement tunnel at no charge (03513).
• 2002-12-03. Kid's Tent Set, notice by LTD Commodities, Inc. (about 11,540): same wire-tip laceration hazard; replacement at no charge; LTD Commodities, Inc. of Bannockburn, Ill. named as distributor (03514).
• 2003-12-02. Fleece Pants with Long Waist Drawstring on Jacket (11,187): drawstring entanglement hazard; remedy: “Pull the waist drawstrings out of the jacket”; LTD Commodities named in the manufacturer field (04519).
• 2006-01-10. Pilates Balls, joint notice with The Lakeside Collection (about 34,600): handles could come apart, fall hazard; free replacement handles; both firms named as distributors (06523).
• 2006-02-16. Pilates Balls, notice by abc distributing LLC of North Miami, Fla. (about 8,300): same hazard; free replacement handles (06529).
• 2006-06-06. Lighted Ficus Trees (about 2,500): undersized, exposed wires, shock and fire hazard; free new UL-listed light string; LTD Commodities LLC of Bannockburn, Ill. named as distributor (06554).
• 2007-08-15. “Classic Beautyrest” electric throws, recall by International Home Fashions and Bilt-Safe Technologies: overheating, fire and burn hazards; CPSC says the firm “is out of business”; the LTD Commodities LLC Web site is listed among the retailers (07276).
• 2008-05-29. QuinCrafts children's jewelry, recall by QuinCrafts: lead in clasps; LTD Commodities is one of the listed retailers (08294).
• 2008-09-22. Wood Abacus (about 6,000): wooden rods can detach, choking hazard; product credit; LTD Commodities LLC and ABC Distributing named as distributors (08608).
• 2009-01-27. High School Musical Manicure Kits, recall by Fantas-Eyes: excess lead in the pouch lettering; free replacement pouch; LTD Commodities and ABC distributing catalogs and Web sites listed as retailers (09106).
• 2009-07-01. Ionic Salt Lamps (about 25,800): cord can burst and melt, fire hazard; replacement cord set; LTD Commodities LLC, ABC Distributing and Lakeside Collection named (09749).
• 2012-02-02. Fold-Out Sleeper Ottomans (about 2,650): welding joints on the legs can break, fall hazard; full refund; LTD Commodities LLC of Bannockburn, Ill. named as importer (12718).
• 2013-08-14. Microwave Crisper Pans with Lids (about 18,220): knob washer can spark, fire hazard; free repair; LTD Commodities LLC of Bannockburn, Ill. named as distributor (13748).
• 2016-11-15. Projection Night Lights (about 39,000): short circuit, shock and fire hazard; full refund including shipping; LTD Commodities LLC of Bannockburn, Ill. named as importer (17713).

The most recent notice in the results is dated November 15, 2016. The query returned no recall dated 2023 or later. Notices up to 2016 were issued while earlier owners held the brand, before the 2023 sale described below. In these notices CPSC gives the company as “LTD Commodities LLC, of Bannockburn, Ill.”, the Bannockburn address of earlier owners, and lists “abc Distributing” and “The Lakeside Collection” as parallel names or co-distributors. If you own one of these products, follow the remedy in the CPSC notice; the CPSC page of each recall (cpsc.gov/Recalls) gives the firm's contact at that time. SaferProducts.gov accepts consumer reports of product incidents; such reports are unverified.

Who operates LTD Commodities: Oner Group, LLC today, and earlier owners of the brand

What the company's pages say. The About page says “For more than 60 years, LTD Commodities has been committed to selling top-quality merchandise,” that the business began as “small mail-order businesses,” and that it publishes catalogs and runs websites, with offices in Chicago and a distribution center. The page does not name a legal entity. The Privacy Policy names “Oner Group, LLC, dba LTD Commodities,” and the Terms say the site is “operated by Oner Group LLC.” The Customer Service FAQ still refers to “LTD Commodities LLC” (for example, “LTD Commodities LLC collects your email address as part of your registration”) and to “abc distributing” customers, whose account number, username and password “are also valid on our LTD Commodities website.”

Owners of the LTD Commodities brand, as the sources opened on October 11, 2026 document them. (1) CPSC notices of 2001 and 2002 name LTD Commodities, Inc. of Bannockburn, Illinois; a USPTO assignment record shows a merger and change of name effective December 29, 2015 from LTD Commodities LLC (Delaware) into L.T.D. Commodities LLC (Illinois), and BBB lists the LLC as incorporated January 24, 2003. On December 20, 2017, a press release distributed through Newswire said AmeriMark Holdings LLC had acquired “Illinois-based LTD Commodities LLC.” (2) On April 11, 2023 “L.T.D. Commodities LLC” filed a voluntary Chapter 11 petition in the U.S. Bankruptcy Court for the District of Delaware (No. 23-10444), jointly administered with AmeriMark Interactive LLC (lead case No. 23-10438). The Notice of Winning Bidders (D.I. 290, filed June 1, 2023) says the debtors selected SLR, “or its designee,” as winning bidder for “substantially all of Debtor L.T.D. Commodities LLC’s assets, excluding any Private Credit Receivables,” and selected Midwest Catalog Brands, LLC for the debtors’ private credit accounts receivable portfolio. The sale order signed June 15, 2023 (D.I. 369) approves the sale of the debtors’ assets to SLR-AMI Acquisition SPV, LLC, defines “Buyer Opco” as “ASC Brands, LLC, a Delaware limited liability company and an Affiliate of Buyer,” and defines “LTD Brands” as the “LTD Commodities”, “Lakeside Collection” and “LTD Lakeside” brands. In the same order the court found that the buyer “is not a successor to the Debtors or the Debtors’ estates” and that “there is no continuity, no common identity, and no continuity of enterprise between the Buyer and the Debtors.” A separate order of the same date (D.I. 367) approves a sale to Midwest Catalog Brands, LLC. The debtor’s caption changed on August 1, 2023 to Oldco LTD LLC, and the Stretto claims-agent page lists “Final Decree January 11, 2024.” (3) USPTO assignment records for the LTD COMMODITIES marks (serial numbers 88410285 and 85291957) show an intellectual property assignment from AmeriMark Interactive, LLC to ASC Brands, LLC, executed June 16, 2023 and recorded September 21, 2023. The USPTO status page for 88410285 still listed “LTD Commodities LLC” as owner of record on October 11, 2026, and no assignment to Oner Group was listed. (4) The OpenCorporates mirror of the Illinois registry (a mirror, not the primary registry; we did not search the Illinois Secretary of State site directly) lists ASC Brands, LLC, a branch of a Delaware LLC at 200 Tri State International, Lincolnshire, with the assumed name LTD COMMODITIES from July 25, 2023 to August 8, 2025, and lists Oner Group LLC (Illinois, status Active, registered address in Deerfield) with the assumed names THE LAKESIDE COLLECTION from April 22, 2026 and LTD COMMODITIES from May 11, 2026. (5) The site’s Privacy Policy, last revised April 21, 2026, names Oner Group, LLC, dba LTD Commodities. None of the sources we opened explains how the business passed from ASC Brands, LLC to Oner Group, LLC, or states whether the two are related.

What this means for older records. The court’s non-successor finding concerns the 2023 buyer. Records and complaints from before June 2023 (CPSC notices, court cases against L.T.D. Commodities LLC, and the archive posts described below) therefore concern earlier owners of the brand, not Oner Group, LLC or ASC Brands, LLC. The names LTD Commodities LLC and Oldco LTD LLC are listed on this page as former owners, not as names of Oner Group, LLC.

What BBB shows. BBB’s profile for LTD Commodities, 200 Tri State Intl, Lincolnshire, IL, shows the Chapter 11 alert, an entity type of LLC with the alternate name L.T.D. Commodities LLC, and says the business has no rating “because it is out of business,” although the same business’s website is operating. We did not find a BBB profile for Oner Group, LLC under that name in the BBB search results for “LTD Commodities” on October 11, 2026.

Related names. CPSC notices of 2006 to 2016 name “ABC Distributing” and “The Lakeside Collection” beside LTD Commodities in joint recall notices, and a 2020 complaint caption on the docket of Faison v. L.T.D. Commodities, LLC (M.D. Fla. 8:20-cv-00271) reads “L.T.D. Commodities, LLC, d/b/a The Lakeside Collection.” None of the pages we read explain the corporate relationship, so these are listed as affiliated names only. BBB lists “Fresh Finds” and “Amerimark Interactive” as related businesses. The mobile-messaging section of the Terms says the text-message service “is operated by The LTD Collection”; we do not infer how that name relates to Oner Group, LLC.

Complaint and review record as displayed on October 11, 2026

Counts below are as displayed or as counted on October 11, 2026 and are not added together.

BBB. BBB's profile for LTD Commodities, 200 Tri State Intl, Lincolnshire, IL (BBB of Chicago & Northern Illinois) shows “NOT BBB Accredited,” “BBB Rating Not Rated” with the reason “out of business,” “This business has 0 complaints” on the Complaints tab, and “Average of 2 Customer Reviews” at 1 out of 5 stars. BBB data on the page gives a business start of September 1, 1963, incorporation of January 24, 2003 and a BBB file opened January 1, 1967. A BBB complaint count of zero reflects what that profile shows, not complaints made elsewhere.

Trustpilot. The Trustpilot page for ltdcommodities.com shows 43 reviews and a TrustScore of 1.4, with 72 percent of reviews at 1 star, 14 percent at 2 stars, 2 percent at 3 stars, 7 percent at 4 stars and 5 percent at 5 stars. It shows “Claimed profile, July 2022” and notes no recent history of asking for reviews. Reviews are individual opinions, and Trustpilot says it does not fact-check them. The newest review on the page was dated August 20, 2026; it describes a refund taking more than two weeks and several calls.

This site’s archive. On October 11, 2026 the usacomplaints.com archive had 61 approved posts, written between 2002 and 2013, that name LTD Commodities (or its alternate spellings) as the company complained about; by year: 2002 (1), 2003 (1), 2004 (2), 2005 (2), 2006 (15), 2007 (8), 2008 (20), 2009 (11), 2013 (1). They are linked here as brand history under previous ownership and are not counted as complaints about Oner Group, LLC, the current operator. The post of 2002 is from before the January 24, 2003 incorporation date BBB lists for the LLC, and CPSC notices name LTD Commodities, Inc. in 2001 and 2002 and LTD Commodities LLC from 2006; the post of 2003 falls between those. A further 3 posts name a collection agency or a related business and mention LTD Commodities; they are linked as related. None was written after the 2023 sales. The posts are consumers’ accounts and are not findings. Keyword counts across those 61 posts (a post can match several): shipping charges or separate boxes 41; backorders, delays or items not received 29; billing, payment or collections disputes 51; customer service or phone contact 46. Several 2006-2009 posts describe automated collection calls or letters about bills the writer said were paid.

Newer consumer opinion. A BBB customer review dated August 2, 2025 opens with the words “Beware this company has changed” and describes a return-shipping dispute; it is one consumer’s opinion.

Court records naming LTD Commodities LLC or L.T.D. Commodities LLC

On October 11, 2026 we searched CourtListener by case name for “LTD Commodities” and “L.T.D. Commodities” (the search for “Oner Group” returned no dockets naming it as a party) and opened the dockets listed below. Most named plaintiffs are businesses, and the docket entries we read do not describe the claims in several of them; we did not open the pleadings, so we do not characterize the subject of those cases. Five cases are listed in the case table; others in the search results include Melissa & Doug, LLC v. Ltd Commodities LLC (S.D.N.Y. 1:15-cv-08085 and D. Conn. 3:15-cv-01056), Chin v. Ltd Commodities LLC (S.D.N.Y. 1:18-cv-08979, classified on the docket as a copyright case and terminated March 13, 2019 by an order of discontinuance), Diaz v. L.T.D. Commodities LLC (S.D.N.Y. 1:19-cv-07892, dismissed November 26, 2019 after the parties advised a putative class action had been or would be settled), Reid v. LTD Commodities, LLC (S.D.N.Y. 1:19-cv-05557), Seasons USA, Inc. v. L.T.D. Commodities LLC (E.D. Tex. 2:22-cv-00400) and In The Flow Design Ltd. v. LTD Commodities LLC (N.D. Ill. 1:22-cv-07208). In LTD Commodities LLC v. Life and Style Fashions, Inc. (N.D. Ill. 1:15-cv-01271) the company was the plaintiff.

Bankruptcy. The Chapter 11 filing of April 11, 2023 and the June 2023 sale orders are described in the background section. The CourtListener docket records a final order dismissing the Chapter 11 cases, signed January 11, 2024, and the Stretto claims-agent page lists a Final Decree of January 11, 2024; we did not read that order's text and do not state what it provided for creditors. BBB's alert on the profile says claims “must be submitted by 04/11/2023,” which is the petition date as quoted; we did not verify any claims deadline on the court docket.

Consumer-protection and government matters. An FTC Cases and Proceedings search for “LTD Commodities” on October 11, 2026 returned “No results found for these filters.” State attorney general sites were not searched, so this is not a statement about them.

Case against the 2023-2025 operator. Echols v. ASC Brands, LLC (N.D. Ill. 1:25-cv-10051), filed August 22, 2025, is listed on Justia Dockets with the cause of action “42 U.S.C. § 12101 Americans with Disabilities Act.” ASC Brands, LLC is the entity the registry mirror shows holding the LTD COMMODITIES assumed name in Illinois until August 8, 2025. The docket copy we read was last retrieved August 26, 2025, so we do not state the case's current status; it does not name Oner Group, LLC.

Is LTD Commodities Legitimate?

The website ltdcommodities.com names an operator in its own legal pages (Oner Group, LLC, dba LTD Commodities, with a Lincolnshire, Illinois address and customer-service phone numbers), publishes shipping, return and privacy policies, and had listed a Recall Alerts page on October 11, 2026. CPSC records name LTD Commodities from 1991. The brand’s earlier owner L.T.D. Commodities LLC filed Chapter 11 in 2023; the sale order records the sale of its assets to SLR-AMI Acquisition SPV, LLC and its affiliate ASC Brands, LLC and finds the buyer not a successor to the debtors, and the cases were dismissed in January 2024. BBB shows the Lincolnshire file as not rated because the business is out of business, with no complaints and two reviews, and Trustpilot shows 43 reviews at a TrustScore of 1.4.

What the Terms say about disputes. The Terms & Conditions require that disputes (“Claims”) “shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association,” before a single arbitrator in Illinois, with a jury-trial waiver and the sentence “Neither you nor Oner may act as a class representative or private attorney general, nor participate as a member of a class of claimants.” The same clause preserves small-claims court and the right to seek “action by federal, state, or local government agencies,” and the Terms are governed by Illinois law. We did not find an opt-out procedure in the text we read.

Open points. No source we opened explains how the business passed from ASC Brands, LLC to Oner Group, LLC, and no USPTO assignment to Oner Group was listed on October 11, 2026. The registry data we used came from a mirror of the Illinois registry, not from the Illinois Secretary of State site. When ordering, keep the order confirmation and tracking numbers, pay by a method that allows card disputes, and read the returns terms on both the Refund Policy and Customer Service pages before purchasing.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as a brand of this company: Consumer Report
• Named as the collector: Persistant callers, like to talk over me, said I didn't know what I was talking about
• Named as a brand of this company: I paid infull for an order, and received worong items, which were never replaced and I was not given my refund on thereturned items since septembe
• Named as a brand of this company: Cancelled Items due to False pretenses, ridiculous shipping charges, also neglegence, sh
• Named as a brand of this company: Lakeside Collection, LTD Commodities, ABC Distributors NO COMMUNICATION, MISSING ITEM & SUSPICIOUS 'OTHER' SHIPPING CHARGES
• Named as a brand of this company: Charging me for items that have been returned or paid for
• Named as a brand of this company: Never recieved product back ordered been two months cashed money order
• Named as a brand of this company: How they have stolen and are still trying to steal my money
• Named as a brand of this company: Charged my cc for merchandise that I did not order, they have no record of transaction. Bannockburn Illinois
• Named as a brand of this company: Took my payment twice and would not reverse one of them
• Named as an affiliate: Rip off Bannockburn
• Named as a brand of this company: ABC Distributing - LTD Commodities
• Named as a brand of this company: They won't pay attention!
• Named as a brand of this company: LLC Ripoff Shipping Standards!
• Named as a brand of this company: Do not shop at LTD Commodities
• Named as a brand of this company: Steals money
• Named as a brand of this company: Ordered 7 items, sent it in 3 shipments and charged me as high as 38% shipping fees
• Named as a brand of this company: Shipping
• Named as a brand of this company: Complaint about the people who write this complaints
• Named as a brand of this company: Scam and cheating

Company Relationships

• Affiliated with: ASC Brands, LLC (earlier operator: holder of the LTD COMMODITIES assumed name 2023 to 2025; trademark assignee)
• Affiliated with: L.T.D. Commodities LLC, renamed Oldco LTD LLC (earlier owner of the brand; Chapter 11 debtor, 2023)
• Affiliated with: ABC Distributing
• Affiliated with: The Lakeside Collection

Frequently Asked Questions