Independent profile — not affiliated with Intoxalock

Intoxalock

Intoxalock is the brand of Consumer Safety Technology, LLC, an ignition interlock device provider based in Urbandale, Iowa. This page sets out the company's own contact, lease, fee and removal information as displayed on October 7, 2026, BBB and Trustpilot figures, the March 2026 cyberattack and service pause with the federal class actions that followed, earlier federal cases read from dockets, and thirteen older posts from this site dated 2010 to 2012.

COMPLAINTS13
VERIFIED PHONE833-461-0252
LAST CHECKED2026-10-07
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 13 historical complaints about Intoxalock, published between 2010 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

EDITORIAL

Complaint Themes

Additional fees and charges (keyword match)False readings, retests and lockouts (keyword match)Customer service access and conduct (keyword match)

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 258 reviews, 985 complaints
Trustpilot: 80321 reviews,
VERIFIED

Contacts & Login

VERIFIED

Locations

TypeAddress
Headquarters11103 Aurora Ave Urbandale IA 50322
Mailing address12421 Meredith Drive, Suite 100 Urbandale IA 50323
EDITORIAL

Intoxalock complaints: contacts, lockouts, fees, lease end and the March 2026 outage (checked October 7, 2026)

Intoxalock is the brand of Consumer Safety Technology, LLC. The company's own pages, opened on October 7, 2026, say its ignition interlock devices are leased rather than sold, and that calibration rules come from state programs: “Calibrations are required by state regulations, not the IID provider.” Your state program, court or motor-vehicle agency sets the reporting, calibration and violation rules; the company's lease sets the payment and equipment terms.

Phone numbers published by Intoxalock. The Contact page lists 888-283-5899 for new customers and 833-461-0252 for existing customers. The company's FAQ and its Status Center list 844-535-0260 (the FAQ calls it 24/7 customer service; the Status Center also lists a text line, 424-724-4689). The device-protection page lists 877-272-9110 for a state specialist. The FAQ says customers can also chat with a representative after logging in to MyAccount. The numbers differ from page to page, so use the one printed on the page for your situation and keep a record of the date and time of each call.

Your lease. The company's lease page says you can view the lease agreement in MyAccount or the mobile app under “Lease Agreement.” It also says you can shorten the lease if you meet your state or court requirements early, and lists three steps to end a lease: (1) schedule a removal appointment at an authorized service center, (2) return the device “in good condition to avoid any additional fees,” and (3) confirm the lease termination, adding “Be sure to get confirmation of this to avoid any misunderstandings.”

Costs and fees as the company states them. The cost page says rates start “as low as $1.96 per day,” that most drivers pay $3–$4 per day, and that the “National lease average is $114.73/month over 12 months, as of May 2026.” The FAQ gives a different range, $70 to $120 per month. The cost page footnote says: “You do not own the device at lease end,” and that incidental fees can occur if equipment is damaged, stolen, needs repair due to human error, needs to be unlocked after multiple failed breath tests, or is not returned on time. A Device Protection Plan is described as “$10 a month” and is not available in Georgia or Washington. The cost page also says monthly lease rates start at $54.99, that a first calibration may be included or discounted in some states and cost $20–$30 in others, and lists lockout, vehicle-switch and late-equipment fees as potential fees without amounts. Ask for the full fee list in writing for your state before you sign.

Moving or ending a lease. The lease page says the lease can be transferred to another vehicle: contact Intoxalock, schedule an appointment at a certified service center to uninstall and reinstall the device, and the lease is then updated with the new vehicle. For removal, the FAQ says: “You must check with your monitoring authority, court, probation officer, or Department of Transportation to verify you are eligible to remove your ignition interlock device,” that the service center gives a Certificate of Removal, and that after removal you should “call our Recovery Department at 877-272-5195 to close your account” (and return equipment received directly).

Lockouts. The FAQ describes a temporary lockout (a wait), a service lockout (a visit to a service center) and, after continued failures, a lockout that may require towing to a service center. If a lockout looks wrong, record the device screen and time, and tell the service center and the company the same day.

Disputes. The website Terms of Use (effective February 2025) say that disputes about the website and related services go to binding arbitration before the American Arbitration Association or to small claims court, with a class-action waiver and a written opt-out right. The Terms describe a 30-day initial dispute-resolution period and, separately, say a party seeking arbitration must first give written notice at least 60 days before starting it. These Terms cover the website; read the lease in MyAccount for the lease's own dispute terms. Other routes are your state's ignition interlock program or court that ordered the device, your state attorney general's consumer office, and a BBB complaint (the company has a BBB profile, described below).

March 2026 outage. The company's Status Center first posted on March 15, 2026 that it was investigating a cybersecurity event that was recently identified and was affecting its ability to service customers; a March 18 update is headed “Missed Calibrations Resulting from Cybersecurity Event Beginning 3/14/26”; and systems resumed on March 22, 2026 at 5:30 PM EDT. The Status Center says the company “will be covering costs that are a direct result of the temporary system pause,” excluding the charge for the calibration required after the 10-day extension, and asks customers to document towing expenses. In the sources checked on October 7, 2026, no company breach notice describing which data was involved or offering identity-protection services was identified; the Status Center lists none. The lawsuits (below) allege a cyberattack on March 14. A federal class action about the incident is pending (see the litigation section).

EDITORIAL

Who is Intoxalock? Consumer Safety Technology, LLC of Urbandale, Iowa

The company's About page says: “Intoxalock, also known as Consumer Safety Technology or CST LLC., has been manufacturing ignition interlock devices (car breathalyzers) for over 30 years” and describes itself as “a Des Moines, Iowa based company.” The site footer says: “Part of the Mindr family of brands, Intoxalock® is a registered trademark of Consumer Safety Technology, LLC.” Court captions in the dockets below read “Consumer Safety Technology, LLC d/b/a Intoxalock.”

BBB headquarters listing. The BBB profile for Consumer Safety Technology LLC, Urbandale, IA, lists the type of entity as a Limited Liability Company with the headquarters at 11103 Aurora Ave, Urbandale, IA 50322-7904. BBB's raw page data gives business start and incorporation of 1992-06-17, BBB Accredited since 2004-09-27 and a BBB file opened on 2000-02-24. BBB lists the alternate names Consumer Safety Tech, CST Inc, CST and Intoxalock. BBB search for “Intoxalock” returned 224 results on October 7, 2026, including many separate listings for local locations; this page uses the headquarters listing only.

Company statements. The home page says the company has been “enabling responsible choices for over 35 years,” that it has helped “over 1.2 million individuals” regain their license, and that it is “an approved interlock provider in 46 states.” These are the company's own statements and were not independently verified. The website Terms of Use list the Mindr family of brands as Alcohol Detection Systems Technology, Breathe Easy, DUICare, DUI.org, Intoxalock and Keeper, and give a legal-department mailing address of 12421 Meredith Drive, Suite 100, Urbandale, IA 50323.

Installation and service. Installations, calibrations and removals take place at authorized service centers that the company's Find a Service Center page lists by state. BBB lists the services as device installation, device removal, mobile interlock installation and voluntary ignition interlocks.

EDITORIAL

Intoxalock complaint record: BBB, Trustpilot, CFPB lookup and archive posts

Counts below are as displayed on October 7, 2026 and are kept separate because the sources measure different things; they are not added together.

  • BBB. The BBB headquarters profile for Consumer Safety Technology LLC, Urbandale, IA, shows rating A+ and BBB Accredited status, 985 total complaints in the last 3 years and 391 complaints closed in the last 12 months, and customer reviews averaging 1.02 out of 5 across 258 reviews. BBB complaint pages display company responses; the examples read include one where the company says it applied a courtesy credit to clear a balance, and one where a customer says the March 2026 outage prevented a calibration before a deadline. These are statements by the parties as posted on BBB.
  • Trustpilot. 4.4 out of 5 from 80,321 reviews on the intoxalock.com page; the profile is claimed (September 2014), shows a paid Trustpilot subscription and “Typically replies within 24 hours”; Trustpilot says it does not fact-check reviews.
  • CFPB database. A search of the CFPB complaint-database company lookup for “consumer safety technology” and for “intoxalock” returned no company on October 7, 2026. The CFPB accepts complaints about financial products and services; whether a lease of this kind falls within them was not determined here.
  • Archive on this site. Thirteen posts dated 2010 to 2012 name Consumer Safety Technology, CST or Intoxalock as the business and are linked here; a 2006 post about an installer (Circuit City) also mentions the company as the device lessor and is linked as a non-primary mention. They are consumers' accounts that this site has not independently verified and describe practices of those years, including fees and lockout charges quoted in those years' dollars.
EDITORIAL

Intoxalock lawsuits: 2026 cyberattack class actions and earlier federal cases

Allegations in complaints are allegations, not findings. Statuses below are from federal dockets read on October 7, 2026. A CourtListener search for case names containing “Consumer Safety Technology” (newest first) returned 19 dockets; the nature-of-suit and cause fields on them include class actions about the 2026 incident, a Truth in Lending case, telephone-consumer-protection cases, employment-discrimination cases, contract cases and patent cases. The four most relevant to consumers are listed in the case table.

The 2026 incident cases. The consolidated complaint (filed June 15, 2026) alleges that on March 14, 2026 a cyberattack caused “a complete shutdown of its IT Network nationwide,” that installations, calibrations and account access were disrupted, and that plaintiffs lost use of their vehicles. It asserts negligence, breach of contract, unjust enrichment, breach of implied warranties, strict products liability (design defect) and a claim under the Iowa Consumer Fraud Act for a proposed nationwide class. The company's July 29, 2026 unopposed motion says its incident-response investigation “to determine the extent of the March 2026 data breach incident” is ongoing and may take up to six months, that it cannot yet identify the impacted class size or data elements, and that it is “open to engaging Plaintiffs and their counsel in early class action settlement discussions.” The court stayed the case on July 30, 2026 until February 1, 2027 with a status report due January 22, 2027. The company's response deadline in that case was vacated.

What to do if you were affected. The company's Status Center said customers should document towing expenses for reimbursement and gave a 10-day service extension; check the Status Center and your lease account for current instructions, and ask the company in writing about any notice of data exposure.

EDITORIAL

Is Intoxalock Legitimate?

Consumer Safety Technology, LLC does business as Intoxalock from Urbandale, Iowa. BBB lists it as an LLC incorporated on 1992-06-17, rates the headquarters profile A+, shows BBB Accredited status, and displays 985 complaints in the last 3 years and customer reviews averaging 1.02 out of 5 across 258 reviews; Trustpilot shows 4.4 out of 5 from 80,321 reviews on a profile with a paid subscription. A cybersecurity event that the company first posted about on March 15, 2026 interrupted service, and class actions about it are pending in the Southern District of Iowa. Ignition interlock devices are required by state programs, so the practical questions are your state's rules, your lease terms, and the company's complaint channels listed at the top of this page.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
Praznik, Curry and Pratt v. Consumer Safety Technology, LLC d/b/a Intoxalock (In re: Intoxalock Data Incident Litigation; lead case Strahl v. Consumer Safety Technology, LLC)
Docket No. 4:26-cv-00130		U.S. District Court, S.D. IowaFiledFiled — no final outcome recorded

Putative nationwide class action over the March 14, 2026 cyberattack. The first complaints were filed March 24 to 31, 2026; on May 13, 2026 the court granted a motion to consolidate, and a consolidated class action complaint was filed June 15, 2026 asserting negligence, breach of contract, unjust enrichment, breach of implied warranties, strict products liability (design defect) and the Iowa Consumer Fraud Act. These are allegations. On July 29, 2026 the company moved, unopposed, to vacate its response deadline and stay the case while its incident investigation continues; the court stayed the case on July 30, 2026 until February 1, 2027, with a status report due January 22, 2027. The matter is pending.

Source
Million v. Consumer Safety Technology, LLC d/b/a Intoxalock
Docket No. 4:26-cv-00302		U.S. District Court, S.D. IowaFiledFiled — no final outcome recorded

Putative class action alleging that a cyberattack on the company's IT network caused service disruptions; the allegations are not findings. The company was served on July 28, 2026, and on September 17, 2026 the court extended its deadline to answer or otherwise respond to October 26, 2026. The matter is pending.

Source
Haggerty, et al. v. Consumer Safety Technology, LLC
Docket Case No. 22CV-01414		Superior Court of California, County of Merced—SettledSettled

Putative class action alleging violation of California law prohibiting recording of telephone calls without consent. The authorized settlement website says the defendant “denies any wrongdoing or liability” and that both sides agreed to settle to avoid the cost and uncertainty of litigation. The class covers people in the company's records with a California telephone prefix or address who had calls with a company sales representative from May 18, 2021 through February 8, 2022. The claim deadline (March 12, 2025) has passed, and the site says payments to timely, valid claims began on June 16, 2025.

Source
Dover v. Consumer Safety Technology, LLC
Docket No. 2:20-cv-04321		U.S. District Court, S.D. Ohio
DismissedDismissed

The docket lists the nature of the case as Truth in Lending and shows a scheduling order that set a class-certification motion deadline. On August 17, 2021 the court granted the company's motion to dismiss and the clerk entered judgment. Notices of appeal and cross appeal were filed in September 2021, and the docket shows a court of appeals order on October 21, 2021 whose content was not read. The court's opinion says Dover brought the putative class action under the Consumer Leasing Act and Regulation M, challenging how the company's lease disclosed fees and totals, and states that the company's motion to dismiss was granted and the case dismissed in its entirety; the opinion rests on the court's analysis of the lease disclosures. The appellate disposition was not read.

Source
Lopez v. Consumer Safety Technology LLC
Docket No. 8:24-cv-00150		U.S. District Court, M.D. FloridaDismissedDismissed

The docket lists a Telephone Consumer Protection Act cause of action. A stipulation of dismissal was filed on March 25, 2025 and an order followed on March 26, 2025. The docket entries read do not state the terms.

Source
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

VERIFIED

Company Relationships

  • Affiliated with: Mindr
EDITORIAL

Frequently Asked Questions

How do I contact Intoxalock?

The Contact page lists 888-283-5899 for new customers and 833-461-0252 for existing customers. The FAQ and the Status Center list 844-535-0260, and the Status Center lists a text line, 424-724-4689. Existing customers can also chat after logging in to MyAccount.

How do I end my Intoxalock lease?

The company's lease page lists three steps: schedule a removal appointment at an authorized service center, return the device in good condition, and confirm the lease termination. It advises getting confirmation to avoid misunderstandings. It also says the lease period can be adjusted if you meet your state or court requirements early.

How much does Intoxalock cost?

The company's cost page says rates start as low as $1.96 per day, most drivers pay $3–$4 per day and the national lease average was $114.73 per month over 12 months as of May 2026. Its FAQ says $70 to $120 per month. Installation, calibration, removal and incidental fees can apply, and terms vary by state.

What causes an Intoxalock lockout?

The company's FAQ says a lockout can occur if you blow above the state's limit, submit too many high samples, fail to provide a sample, or tamper with the device, and that missing a calibration date can lead to lockouts or violations. Temporary lockouts require waiting; service lockouts require a visit to a service center.

What happened to Intoxalock in March 2026?

The company's Status Center says systems were affected by a cybersecurity event (first posted March 15, 2026, with missed calibrations dated from March 14), that installations and calibrations were paused, that service centers could give a 10-day service extension, and that systems resumed on March 22, 2026 at 5:30 PM EDT. Class actions about the incident are pending in federal court in Iowa.

Is there a class action against Intoxalock?

A consolidated putative class action over the March 2026 incident, filed June 15, 2026 in the Southern District of Iowa (No. 4:26-cv-00130), was stayed on July 30, 2026 until February 1, 2027. A separate putative class action, Million v. Consumer Safety Technology, was filed July 27, 2026 (No. 4:26-cv-00302). Both are pending, and the allegations have not been decided.

Can I sue Intoxalock or must I use arbitration?

The website Terms of Use (effective February 2025) provide for binding arbitration before the American Arbitration Association or small claims court, a class-action waiver and a written opt-out right. They describe a 30-day initial dispute-resolution period and, separately, require written notice of the dispute at least 60 days before arbitration is started. They cover the website and related services; the lease in your MyAccount may have its own terms, so read it.

What does BBB show for Intoxalock?

As displayed on October 7, 2026, the BBB headquarters profile for Consumer Safety Technology LLC, Urbandale, IA, shows rating A+, BBB Accredited status, 985 complaints in the last 3 years, 391 closed in the last 12 months, and customer reviews averaging 1.02 out of 5 across 258 reviews.

Who owns Intoxalock?

Intoxalock is a registered trademark of Consumer Safety Technology, LLC, and the company's footer says it is part of the Mindr family of brands. This page did not identify a named owner or parent entity from the sources checked on October 7, 2026.