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Edward Jones Reviews & Complaints
Edward Jones is the trade name of Edward D. Jones & Co., L.P., a St. Louis broker-dealer and investment adviser founded in 1922 and the principal operating subsidiary of The Jones Financial Companies, L.L.L.P. A client with a problem can call their financial advisor or Client Relations at (800) 441-2357, send a written complaint to the firm's Complaint Investigations Department, and escalate to FINRA or a state securities regulator if it is not resolved. 6 published complaint reports are linked to this profile.
Contacts
Customer service & general contact
- Main office, as listed on FINRA BrokerCheck314-515-2000
- Edward Jones contact form (choose Complaints as the subject)edwardjones.com/us-en/contact-us ↗
Account & login
- Client Relations, weekdays from 7 a.m. Central (verbal complaints, urgent account questions)(800) 441-2357
Other contacts
- Written complaints (Complaint Investigations)[email protected]
- Copy of the Client Relationship Summary855-226-9249
Locations
- Headquarters12555 Manchester Road St. Louis MO 63131
- Mailing addressAttn: Complaint Investigations Dept., 12555 Manchester Road St. Louis MO 63131
Company Information
- Legal name
- Edward D. Jones & Co., L.P.
- Founded
- 1922
- Business type
- Broker-dealer and registered investment adviser offering brokerage accounts, advisory programs and financial planning
- Website
- edwardjones.comSource: Edward Jones contact page, checked 2026-11-02
- Headquarters
- St. Louis, MOSource: FINRA BrokerCheck, office address, checked 2026-11-02
- Owned by
- The Jones Financial Companies, L.L.L.P.Source: Jones Financial Companies annual report on Form 10-K, checked 2026-11-02
Legal name and registration. Edward D. Jones & Co., L.P. (CRD 250), SEC file numbers 8-759 (broker-dealer) and 801-3297 (investment adviser), headquartered at 12555 Manchester Road, St. Louis, MO 63131; main telephone 314-515-2000 as listed on FINRA BrokerCheck.
Ownership. Operating subsidiary of The Jones Financial Companies, L.L.L.P., a limited liability limited partnership that files annual reports with the SEC (CIK 815917). BrokerCheck lists EDJ Holding Company, Inc. as general partner.
Website and client contacts. edwardjones.com. The firm's client notices use the same 12555 Manchester Road address and give (800) 441-2357 as the Client Relations number. Edward Jones is a member of SIPC, and its client notices refer to SIPC rights when a verbal complaint is confirmed in writing.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 6 historical complaints about Edward Jones, published between 2006 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.
- Fees Charged on SEP Investment Left Me With $336 Check
- Yearly $75 account fee charged, account closed weeks later
- Refused to Close My Investment Account, Lost Over $3,000
- Shown Buy Reports After 9/11, Then Lost My Life Savings
- Fired Advisor Alleges National Origin and Religion Bias
- Business Account Closed Without Notice, Funds Held Until June 6
Complaint record: FINRA BrokerCheck and posts on this site
FINRA BrokerCheck. The BrokerCheck report for Edward Jones (CRD number 250) lists 183 regulatory event disclosures, 2 civil event disclosures and 150 arbitration disclosures for the firm. Each disclosure shows its own status and outcome in the report, and a disclosure is not by itself a finding against the firm.
BBB and Trustpilot. The Better Business Bureau serving St. Louis keeps a business file on Edward Jones that collects customer complaints and reviews; the firm is not BBB accredited. Edward Jones has also claimed its Trustpilot page for edwardjones.com, where customers post reviews.
Posts on this site. 6 published complaint reports are linked to this profile. The writers describe a business account closed without notice, a former advisor's discrimination claim after termination, a Worldcom recommendation after 2001, a refused account closing, an annual account fee not refunded after closure, and fees on a small retirement plan. The post titles, including words such as "ripoff" or "stolen", are the writers' own words. These are consumer allegations, not findings, and Edward Jones' side is not stated in them.
Had an experience with Edward Jones? Tell other people what happened.
Submit a ComplaintEdward Jones complaints: where to send them, what fees to check and where to escalate
Who to contact first. Start with your financial advisor's branch. If your branch team is unavailable, the firm's emergency contact page lists Client Relations at (800) 441-2357, Monday to Friday, 7 a.m. to 5 p.m.
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Central time, for urgent trades and urgent account questions; the firm's 2026 client notice gives the department's weekday hours as 7 a.m. to 5:30 p.m. Central. That notice, Important Information about Doing Business with Edward Jones, says verbal complaints about an account go to Client Relations and that written complaints "should be directed to Edward Jones, Attn: Complaint Investigations Dept., 12555 Manchester Road, St. Louis, MO 63131 or via electronic mail to [email protected]." It adds that a client may reconfirm a verbal complaint in writing to that address "to further protect your rights, including rights under SIPC." The Edward Jones contact form lists "Complaints" among its subject choices.
What to put in a written complaint. Give your name and account number, the date and amount of each transaction or fee in question, what you were told and by whom, and the result you want, such as a refund of a fee or correction of a trade.
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Keep copies of statements and trade confirmations, and send the complaint in a way you can prove, such as email or tracked mail.
Unauthorized transfers and debit card charges. The same notice says that if money is moved electronically into or out of your account without your permission, Edward Jones must hear from you no later than 60 days after it sent the first statement showing the problem; you can call Client Relations or write to Edward Jones, Attn: Client Relations Dept., 12555 Manchester Rd., St. Louis, MO 63131, giving your name, account number, a description of the error and the dollar amount.
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Disputed transactions on the Edward Jones Visa debit card are handled by BNY Mellon's customer service at (888) 289-6635, under a similar 60-day rule.
Fees you may be disputing. Edward Jones' brokerage services disclosure (revised September 2026) says stock, ETF and similar trades carry a commission of up to 2.5% of the principal amount, bonds and CDs a commission or markup of up to 2% of the amount purchased, and a $4.95 transaction fee on select trades. It says equity mutual funds generally carry a sales charge of 3.75% to 5.75% and fixed-income funds 2.25% to 4.75% before breakpoint discounts, and gives the example that $5,000 in a Class A fund with a 5% front-end load costs $250. It also says Edward Jones limits the share classes available in Select Accounts to Class A shares or shares with similar sales charge structures. The Client Relationship Summary (August 15, 2026) lists cash management, annual account, wire, estate service and "account transfer and/or termination fees" among other charges. The brokerage schedule of fees posted on the firm's account-fees page (revised April 2024) lists "Total transfer of an account" at $95.00 and an estate service fee of $100.00 for re-registering assets, and notes that these fees "may be waived in certain circumstances." Fees are subject to change; the current schedules are at edwardjones.com/accountfees.
Transferring or closing an account. The $95.00 fee applies to a total transfer of an account.
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The same schedule says Edward Jones may charge the fee even when the account balance is less than the fee. Before you start a transfer, ask your advisor or Client Relations in writing which fee applies to your account type and whether a waiver applies, and check your next statements for any annual account fee or other charge you did not expect.
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If the firm does not resolve it. FINRA, the self-regulatory organization that oversees brokerage firms, advises complaining to the firm in writing first, then offers an online form for complaints about firms and brokers. Money disputes can go to FINRA arbitration or mediation. FINRA Rule 12206 says no claim is eligible for arbitration where "six years have elapsed" from the event giving rise to the claim. FINRA's filing guidance says claims are filed through its DR Portal, and investors who represent themselves may file by mail instead. The SEC takes investor complaints through its tips, complaints and referrals page (sec.gov/tcr), and your state securities regulator, which you can find through the NASAA "Contact Your Regulator" map at nasaa.org, also handles complaints about firms doing business in that state. You can look up the firm or an individual advisor, including disciplinary events and customer disputes, on FINRA BrokerCheck (brokercheck.finra.org) and the SEC's adviserinfo.sec.gov, which Edward Jones' own disclosure names as resources.
Regulator actions against Edward Jones
SEC, August 2024 (recordkeeping). The SEC's press release of August 14, 2024 lists Edward D. Jones & Co., L.P. among the firms charged over business communications kept off approved channels and states: "Edward D. Jones & Co., L.P. agreed to pay a $50 million penalty." FINRA's summary of the order says the SEC found that, from at least June 2019, Edward Jones employees sent and received business communications off channel, most of which the firm did not preserve, and that the firm willfully violated Exchange Act Section 17(a) and Rule 17a-4(b)(4) and Advisers Act Section 204 and Rule 204-2(a)(7). The firm was censured, ordered to cease and desist and to comply with undertakings, and the order recites that the SEC took into account the firm's prompt remedial action and cooperation. The order concerns the preservation of business messages, not the handling of client accounts.
FINRA continued membership. Because of that SEC order, Edward Jones is subject to statutory disqualification. In notice SD-2414 FINRA approved the firm's application to remain a member under a plan of heightened supervision. The notice records that the penalty was paid, that the firm says it enhanced its policies, training and technology, and that the SEC order placed no limits on the firm's securities business.
FINRA, December 2024 (mutual fund fee waivers). According to FINRA's notice SD-2414, on December 20, 2024 Edward Jones entered into a Letter of Acceptance, Waiver and Consent over its failure to reasonably supervise the application of sales charge waivers and fee rebates that customers were entitled to through rights of reinstatement offered by mutual fund companies. The firm consented to a censure and agreed to pay restitution of $4,440,979 plus interest.
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Multistate settlement, December 2024 to April 2025 (moving clients to advisory accounts). Securities regulators led by Texas and Montana resolved an investigation of how the firm supervised moving clients from brokerage to fee-based advisory accounts, including offsetting mutual fund front-end loads against advisory fees. FINRA's notice describes an administrative fine of $320,754.72 per participating jurisdiction, plus $15,000 to certain states for investigative costs. The New Mexico Securities Division's release describes a "$17 million multistate settlement" covering all 50 states, Washington, D.C., Puerto Rico and the U.S. Virgin Islands, and says the firm "charged front-load commissions for investments in Class A mutual fund shares" when customers sold or moved those shares sooner than expected. The same release says regulators took into account the positive performance of the advisory accounts compared with the brokerage accounts.
State consent order, June 2025 (minimum commissions). On June 4, 2025 the Massachusetts Securities Division entered a consent order arising from a coordinated investigation led by seven jurisdictions into commissions the firm charged on certain equity trades. FINRA's notice states that the firm executed 781,240 such transactions nationwide over five years totaling $11,287,504, including 6,603 in Massachusetts totaling $94,079. The firm was censured, agreed to stop the practice, and agreed to pay restitution of no less than $114,782 plus interest to affected Massachusetts customers and an administrative fine with investigation costs of $125,000.
Other state matters listed by FINRA. Pennsylvania (January 12, 2024): a $300,000 administrative assessment for failing to register an employee as an investment adviser representative. Minnesota (August 13, 2024): a $2,000 civil penalty for giving a customer incorrect information about assets subject to a lien and not timely providing a collateral-free balance. Indiana (October 10, 2024): a $1,000 civil penalty for not disclosing the Pennsylvania order on a renewal application. Arizona (April 9, 2025): a $500 civil penalty for failing to forward annuity beneficiary changes for a client.
The firm's own statement. In the Client Relationship Summary the firm says: "Edward Jones and certain of our financial advisors have legal and disciplinary history." The parent partnership's 2025 annual report on Form 10-K states that "there are not any material pending legal or regulatory matters, other than ordinary routine litigation and regulatory matters" incidental to its business, a category it says includes arbitrations, class actions and regulatory examinations.
Who Edward Jones is and who owns it
Who Edward Jones is. "Edward Jones" is the trade name of Edward D. Jones & Co., L.P., a limited partnership headquartered at 12555 Manchester Road in St. Louis. The firm's history page says Edward D. Jones Sr. opened the business in downtown St. Louis in 1922. FINRA BrokerCheck shows the current partnership was formed in Missouri on February 20, 1941, that the firm has been a FINRA member since October 16, 1939, and that it is registered as both a broker-dealer and an investment adviser. BrokerCheck lists its direct owners as The Jones Financial Companies, L.L.L.P. (limited partner) and EDJ Holding Company, Inc. (general partner). The Jones Financial Companies' annual report calls Edward Jones the partnership's principal operating subsidiary and reports 33,160 individual partners and 20,425 financial advisors at the end of 2025, with branches across the United States and Canada. FINRA's 2025 notice counts 15,308 branches and about 25,165 registered representatives at the firm.
How clients are served. Under the Client Relationship Summary, brokerage clients usually hold a Select Account, where the client makes the yes or no decision on each trade; there is no minimum to open or maintain one. Advisory programs charge asset-based fees and the programs generally have minimums. The summary describes the conflicts of interest the firm discloses, including revenue sharing from fund companies, and says advisors' pay and bonuses depend in part on the revenue they generate. The firm's account-safety tips say it does not accept cash deposits and that checks should be made payable to Edward Jones, not to a financial advisor.
Company Relationships
- Owned byThe Jones Financial Companies, L.L.L.P.
- Affiliated withEDJ Holding Company, Inc.
Frequently Asked Questions
What is the Edward Jones customer service phone number?
Client Relations is at (800) 441-2357 on weekdays. The firm's emergency contact page lists 7 a.m. to 5 p.m. Central time and points clients there when their own branch team is unavailable; its 2026 client notice lists 7 a.m. to 5:30 p.m. Central. Account questions normally go first to your financial advisor's branch. The headquarters telephone listed on FINRA BrokerCheck is 314-515-2000.
How do I file a complaint about Edward Jones?
Verbal complaints go to Client Relations at (800) 441-2357. Written complaints go to Edward Jones, Attn: Complaint Investigations Dept., 12555 Manchester Road, St. Louis, MO 63131, or to [email protected], according to the firm's 2026 client notice. If the firm does not resolve it, FINRA accepts complaints through an online form and runs arbitration and mediation for investor disputes with firms; the SEC (sec.gov/tcr) and your state securities regulator also take complaints.
What fees and commissions does Edward Jones charge?
The firm's September 2026 brokerage disclosure says stock and ETF commissions run up to 2.5% of principal, equity mutual fund sales charges are generally 3.75% to 5.75% before discounts, and a $4.95 transaction fee applies to select trades. Advisory accounts charge an asset-based fee instead. The Client Relationship Summary lists annual account, wire, estate service and account transfer or termination fees as additional charges.
How much does it cost to transfer an account out of Edward Jones?
The brokerage schedule of fees posted on Edward Jones' account-fees page (revised April 2024) lists a "Total transfer of an account" fee of $95.00 and says the fee "may be waived in certain circumstances." Retirement accounts have their own fee schedules on the same page. Fees are subject to change, so ask for the current amount for your account type before transferring.
Who owns Edward Jones?
Edward D. Jones & Co., L.P. is the principal operating subsidiary of The Jones Financial Companies, L.L.L.P., which its 2025 annual report says was made up of 33,160 individual partners at the end of 2025. FINRA BrokerCheck lists EDJ Holding Company, Inc. as general partner.
Can I sue Edward Jones, or must a dispute go to arbitration?
The Edward Jones Retirement Account Agreement provides that any controversy about your accounts or transactions is settled by arbitration under FINRA's rules and that Missouri law governs. It also says no one may bring a putative or certified class action to arbitration, and that the arbitration agreement will not be enforced against someone who filed, or has not opted out of, a putative class action in court until class certification is denied, the class is decertified or the customer is excluded. Your own account agreement controls; current copies are at edwardjones.com/agreements. FINRA Rule 12206 makes claims ineligible for FINRA arbitration once six years have elapsed from the event giving rise to the claim. A securities attorney can tell you how these terms apply to your own account and dispute.
How do I check an Edward Jones financial advisor's record?
Search the advisor's name on FINRA BrokerCheck (brokercheck.finra.org) or the SEC's Investment Adviser Public Disclosure site (adviserinfo.sec.gov); Edward Jones' own disclosure names both as resources. The reports show licenses, employment history and disclosed customer disputes, regulatory events and arbitration awards.
What regulatory actions has Edward Jones faced recently?
FINRA's notice SD-2414 lists a $50 million SEC penalty in August 2024 for recordkeeping failures on off-channel communications, a FINRA censure and $4,440,979 restitution in December 2024 over mutual fund fee waivers, a multistate settlement of December 2024 to April 2025 over supervising moves from brokerage to advisory accounts, with a fine of $320,754.72 per participating jurisdiction, and a June 2025 Massachusetts consent order over minimum commissions on equity trades. FINRA approved the firm's continued membership under a plan of heightened supervision.
What does Edward Jones say about making payments safely?
The account-safety section of the firm's client notice says Edward Jones does not accept cash deposits, that checks should be made payable to Edward Jones rather than to a financial advisor or another associate, and that clients should never share their Online Access user ID and password. It tells clients to review statements and trade confirmations and to report unauthorized activity or incorrect information immediately.
Sources (9)
Edward Jones (own site)
- Edward Jones Client Relationship Summary edwardjones.com
- Edward Jones history page edwardjones.com
- Edward Jones notice Important Information about Doing Business with Edward Jones edwardjones.com
- Edward Jones emergency contact page edwardjones.com
Public records
- FINRA BrokerCheck firm report for Edward Jones brokercheck.finra.org
- Jones Financial Companies annual report on Form 10-K sec.gov
- FINRA notice SD-2414 on Edward Jones continued membership finra.org
- New Mexico Securities Division release on the multistate settlement rld.nm.gov
- SEC press release 2024-98 sec.gov