Amway

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 32 historical complaints about Amway, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Quixtar Stop The Amway Tool ScamPublished Jan 15, 2013 · Historical consumer allegation
• Consumer ReportPublished Jan 17, 2012 · Historical consumer allegation
• ScamPublished Dec 12, 2011 · Historical consumer allegation
• Consumer ReportPublished Nov 14, 2011 · Historical consumer allegation
• Bad quality productsPublished Jul 18, 2011 · Historical consumer allegation
• Amway Global, Quixtar My own Amway/Quixtar experiencePublished Aug 31, 2009 · Historical consumer allegation
• Quixtar ScamPublished Aug 8, 2009 · Historical consumer allegation
• AMWAY/QUIXTAR scam, fraud, ridiculous, insanity, Edison New Jersey GlobalPublished Mar 5, 2009 · Historical consumer allegation
• Amway Global/Quixtar Adding my experience about QuixtaPublished Jan 24, 2009 · Historical consumer allegation
• Terrible experiencePublished Dec 4, 2008 · Historical consumer allegation
• Fraud and scamPublished Sep 15, 2008 · Historical consumer allegation
• Cheating peoplePublished Sep 10, 2008 · Historical consumer allegation
• Made no money-Upline would not leave us alone! NationalPublished Apr 14, 2008 · Historical consumer allegation
• Amway= "Quixtar. Conned ", DeVos, Van Andel MLMPublished Mar 8, 2008 · Historical consumer allegation
• QUIXTAR leads to financial ruin! Beware!Published Feb 6, 2008 · Historical consumer allegation
• North CarolinaPublished Feb 6, 2008 · Historical consumer allegation
• Why books, tapes, & functions defeat the purposePublished Jul 22, 2007 · Historical consumer allegation
• Stolen Dreams and Empty pockets, almost brainwashed too! Ripoff Whitwell TennesseePublished Mar 19, 2007 · Historical consumer allegation
• College Kids taken over by Quixtar, very disgusting. Ripoff Ada, MichiganPublished Feb 4, 2007 · Historical consumer allegation
• Brainwashing techniques they use, which strongly resemble those used by religious cultsPublished Dec 28, 2006 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.amway.com/en_US/
• Customer Service (US): 1-800-253-6500 2 complaints mention this number
• Satisfaction Guarantee / return policy: https://support.amway.com/hc/en-us/articles/23807646055316-Satisfaction-Guarantee-Customers-and-Guests
• Corporate / FTC settlement statement: https://weareamway.com/facts/

Locations

Bought Amway products or joined as an IBO? What to check

Amway Corp. sells Nutrilite, Artistry, XS and other branded products both directly to retail customers and through independent distributors it calls Independent Business Owners (IBOs). In September 2026 the Federal Trade Commission and the state of Washington sued Amway and two IBO-training organizations, alleging deceptive recruiting and false customer-sales reporting (see the Regulator Actions section below). Whether or not you are affected by that case, here is how to handle a product, refund, or account issue directly with Amway:

• Retail product refund (customers and guests): Amway's Satisfaction Guarantee states, "If for any reason you are not completely satisfied with our products, you may return them within 180 days of purchase for an exchange or refund of the product price and applicable tax." Atmosphere™, iCook™ and eSpring™ products must be returned within 120 days, and some consumable food/beverage items are non-returnable unless defective on arrival.
• IBO or former-IBO product refund: The proposed FTC/Washington stipulated order, if entered by the court, would provide: "Participants and former Participants are entitled to a full refund of the cost, including tax and any fees, of any unopened and unsold products or any currently marketable and unsold products purchased while they were Participants from Defendant Amway Corp. within the previous twelve (12) months." It would also require Amway Corp. to pay return-shipping costs if its refund procedure requires the products to be returned.
• Contact Amway customer service at 1-800-253-6500 (Monday–Friday 9:00 a.m.–Midnight ET, weekends from 10:00 a.m.) or through the contact form at amway.com for order, billing, or account questions.
• Complaint about a sponsor's or IBO's conduct: Amway's BBB profile shows the company investigating conduct complaints against individual IBOs through what it calls its "Business Conduct and Rules" process; in complaints displayed on BBB, Amway acknowledged receipt, said it would investigate, and in one case reported back that it "reached out to the parties involved on multiple occasions" before reaching a conclusion. If you believe an IBO violated Amway's Rules of Conduct, ask Amway in writing to open a Business Conduct and Rules investigation and to confirm in writing what it finds.
• If a dispute isn't resolved, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov, with your state Attorney General, or with the Better Business Bureau.

The proposed September 2026 FTC / Washington State settlement

On September 17, 2026, the Federal Trade Commission and the state of Washington filed a federal complaint against Amway Corp. (also doing business as Amway North America, a Virginia corporation headquartered at 7575 Fulton Street East, Ada, Michigan) and two organizations Amway approves to sell training and motivational materials to its IBOs: World Wide Group, L.L.C. (WWG, a Washington LLC based in Spokane Valley, WA) and Leadership Team Development, Inc. (LTD, a North Carolina corporation based in Raleigh, NC). The case, FTC and State of Washington v. Amway Corp. et al., No. 2:26-cv-3474 (W.D. Wash.), was filed together with a proposed stipulated settlement order; as of this check the FTC's case page lists the matter as "Pending" and the order's signature block was blank ("SO ORDERED this ___ day of ___, 202__"), meaning it awaits the presiding judge's signature to take effect.

The complaint alleges that Amway's IBO opportunity is priced such that its products are "difficult to sell to non-IBOs," and that new IBOs are steered by WWG's and LTD's leaders into buying a set volume of product every month — a practice the complaint calls "duplication" — regardless of demand, in order to qualify for bonuses; the complaint states that "in recent years in the U.S., Amway has sold more than three-quarters of its products to its own IBOs." It further alleges that starting around 2021 Amway expanded a system for IBOs to report reselling product to customers that Amway's own employees called "easy to manipulate," and that WWG's and LTD's leaders told members "to falsely report that they resold most of their product purchases to customers or to use other methods to fake customer sales." The complaint quotes Amway's own published "Income Disclosure" document: for 2023, the "average earnings for all U.S. IBOs at the Founders Platinum level and below" was $841, a figure that "does not account for product purchases or other costs, such as training," and states that median total bonuses received by IBOs "have been less than $200 in recent years." These are the regulators' allegations from the complaint, not proven facts.

Under the proposed stipulated order, the defendants agreed, subject to court approval, to judgments totaling $225 million: $154,700,000 in favor of the FTC against Amway Corp.; an additional $39,780,000 in favor of the FTC against WWG and Amway Corp., jointly and severally; an additional $26,520,000 in favor of the FTC against LTD and Amway Corp., jointly and severally; and $4,000,000 in favor of Washington State against all three defendants. A model notice the order requires Amway to send to current and former IBOs (Appendix B) states: "In the settlement, Amway, WWG, and LTD do not admit or deny these allegations." If entered by the court, the proposed order would restrain specific recruiting and earnings-claim practices, require ongoing compliance reporting and an outside auditor, and require Amway to disclose to prospects, among other things, "how to receive refunds for Amway product purchases" and "how to submit a complaint to Amway Corp."

Amway's own public statement (posted at weareamway.com) says: "We fundamentally disagree with the agencies' characterization of our business. As part of their contract with Amway, all Independent Business Owners (IBOs) must follow robust standards of conduct. Amway rejects the agencies' assertion that the company's sales data is not accurate. In fact, Amway and the FTC have agreed to rely on our sales data to continue tracking and substantiating IBO customer sales. This settlement, like all settlements, required compromise."

What the proposed order would change. Per the FTC's September 2026 release, the proposed order would require IBOs to sell to others at least 70% of the products they buy from Amway each month; substantially reduce recruiters' compensation when recruits buy but do not resell; require IBOs to report customer sales promptly with the actual price, with Amway sending receipts to customers; require Amway to terminate IBOs who fake sales or teach others to; subject Amway's sales records to regular independent audits; require training before IBOs may recruit; and bar approved providers, including WWG and LTD, from charging new IBOs for training or services in their first year. The FTC says nearly all of the monetary judgment will go to IBOs recruited by WWG and LTD who lost money, and that information on its redress program "will be provided at a later date" — no claim process has been announced, and none of these terms take effect unless the court enters the order.

Company background

Amway Corp. is a Virginia corporation with its principal place of business at 7575 Fulton Street East, Ada, Michigan, according to the FTC's 2026 complaint; that address matches Amway's Better Business Bureau profile, which lists a business-start date of October 9, 1959 and an incorporation date of September 6, 1949, and shows Amway as BBB Accredited since October 1, 1991 with an A+ rating. BBB's profile also states: "Alticor Inc. is the parent firm for the following business units: Amway Corp and Access Business Group, LLC."

On its own corporate site, Amway describes itself as "an American company built around independent business ownership… selling trusted, high-quality health and wellbeing products rooted in nature and science," founded in 1959, and says it supports "1M+ Amway Independent Business Owners worldwide, and ~266,000 in the U.S." as of 2026. Amway's FAQ page states that, per the "2026 Direct Selling News Global 100 list based on 2025 revenue," the company has "global revenue of $7.3 billion" and is "the world's largest direct seller." BBB's profile describes Amway's business plan as one "by which independent distributors can earn income on retail sales of Amway products and services and by sponsoring other distributors who do the same," and notes Amway "markets over 450 company branded products," including vitamins/supplements, skin care, cosmetics, water and air purification systems, cleaning supplies, and cookware.

Amway previously operated its North American IBO-facing business under the name Quixtar (the subject of the historic Pokorny v. Quixtar Inc. class action described below) before returning to the unified Amway brand. The 2026 FTC complaint refers to the company as doing business as "Amway North America."

Complaint record: USAComplaints, BBB, Trustpilot and ComplaintsBoard, reported separately

Several sources track complaints and reviews about Amway. This page reports each separately rather than blending them into one figure:

• USAComplaints: this site's own archive links 32 approved posts (dated 2000–2013) whose offender/title fields name Amway or its former Quixtar brand as the subject, out of a larger set of candidate posts that also mention Amway only in passing about unrelated businesses or individual distributors (excluded here). Among those 32, recurring descriptions include IBO training-material ("tool") spending — books, tapes, CDs and seminars — described as the real cost of the business; recruiters who did not disclose the company's name until later in the recruiting process; reported financial harm (including credit-card debt or a Chapter 7 bankruptcy filing) from pursuing the business; and a smaller number of account-restriction or product-quality complaints directed at Amway corporate itself. See the Themes list for specific counts.
• BBB (bbb.org, Ada, MI profile): A+ rating, BBB Accredited since October 1, 1991. BBB shows 14 complaints in the last three years (1 closed in the last 12 months) and a separate customer-review score of 4.4 out of 5 from 45 reviews. Complaints displayed on BBB in 2024–2026 include disputes over IBO/sponsor conduct (which Amway describes investigating through its "Business Conduct and Rules" process), a 2024 shipping-fee policy change (Amway's "Flat Rate + Shipping" program, explained in a company response as a flat fee plus 4% of order value), delivery and order-fulfillment issues, and a dispute over eligibility for Amway's "Preferred Customer Program" (limited to IBOs who registered on or before December 31, 2021). Amway answered each complaint BBB displays.
• Trustpilot: a claimed profile ("Amway US," claimed since January 2026) showing a TrustScore of 2.9 from 28 reviews. Trustpilot notes Amway has "no recent history of asking for reviews" and "hasn't replied to negative reviews."
• ComplaintsBoard: 21 complaints logged since the first one on December 28, 2006 through the most recent on June 3, 2026; ComplaintsBoard states 8 (38%) have been marked resolved and 13 (62%) remain unresolved.

Because each source covers a different population, time window and methodology, none of these figures is added to or averaged with any other.

Pokorny v. Quixtar Inc. (historic class action)

Pokorny v. Quixtar Inc., No. 3:07-cv-00201 (N.D. Cal., filed January 10, 2007), was a certified class action against Quixtar Inc. (Amway's former North American operating name) and Britt Worldwide LLC, an IBO-training organization, brought under the federal RICO statute. This was private civil litigation, not a government enforcement action. According to the case's public docket, a settlement was reached and went through a multi-year claims-administration process overseen by a court-appointed Special Master, with Rust Consulting acting as claims administrator: the process included review of "hardship claims," payments to claimants who had purchased "Business Support Materials" (BSM — the tapes, books and seminar tools sold to IBOs), and product-bundle distributions to class members who had not received products they were owed. Some claimants (including Maria E. Juarez and Maria H. Wong) appealed a Rule 54(b) partial judgment to the Ninth Circuit in 2013. The docket shows a July 8, 2015 court order granting a motion for final "payout of settlement funds remaining due to uncashed checks," authorizing payout of settlement funds remaining due to uncashed checks; the case's docket lists a termination date of July 18, 2013. A proposed preliminary-approval order filed in the case (Dkt. 216) describes a $34 million Cash Fund and a $21 million Product Credit to be established by Quixtar under the settlement, with class counsel's fees (not to exceed $15 million) paid from the cash fund; class members had to submit claim forms to participate.

Is Amway Legitimate?

Amway Corp. is a real, operating company headquartered at 7575 Fulton Street East, Ada, Michigan, owned by Alticor Inc., BBB-accredited since 1991 with an A+ rating, and in business (per its own and BBB's dating) since 1959. It is also, as of September 2026, a named defendant — along with two IBO-training organizations it approves, WWG and LTD — in a federal complaint by the FTC and the state of Washington alleging deceptive recruiting practices and falsified customer-sales reporting; under a proposed stipulated order that as of this check awaited court approval, the three companies agreed to judgments totaling $225 million without admitting or denying the allegations, and Amway has publicly disputed the agencies' characterization of its business while agreeing to the settlement's terms. This page assigns Amway no rating, score, or "scam"/"pyramid scheme" label of its own; the regulatory findings, court record, and complaint/review data reported above are provided so readers can weigh them for themselves. Amway's Satisfaction Guarantee allows returns within 180 days of purchase for an exchange or refund, and the proposed FTC order, if entered, would give current and former IBOs a 12-month refund right for unopened or currently marketable unsold products bought from Amway; its customer service line is 1-800-253-6500.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as an affiliate: Jarry Wu Amway Deceitful tactics to enlist individuals into online marketing pyramid scheme be careful! Buffalo
• Named as an affiliate: Amway Salesman Misrepresenting Himself
• Named as an affiliate: Working in ALTAIR E business - Amway selle
• Named as an affiliate: Ajit Dodani of Quixstar Amway Global. Rips off potential IBOs and lies out of his rear end
• Named as an affiliate: (LTD) is really Amway, though it is made to seem like another company
• Named as an affiliate: ILD - Quixtar Scammers Cult Group with self proclaimed prophet that promotes itself as a MLM with American Values ripoff
• Named as an affiliate: Just another Amway CULT

Company Relationships

• Subsidiary of: Alticor Inc.
• Affiliated with: World Wide Group, L.L.C. (WWG)
• Affiliated with: Leadership Team Development, Inc. (LTD)
• Formerly known as: Quixtar Inc.

Frequently Asked Questions