This is the email I sent to Lewis Singletary the GM of VW Murrieta, CA 888-897-3794;
On the 31st of August my wife Leslie Blades dropped off our VW New Beetle with your staff which they kept over night. We were charged $315.00 to repair the driver side window pully system inside the door which WAS NOT DONE CORRECTLY. On the 1st of Sep we had a potencial buyer for the vehicle until it was discovered that the door handle on the inside of the passenger door did not work thus causing the buyer to back out of the deal. I hold you and your staff responsible for this and demand an immediate refund of $315.00. Since I'm in Afghanistan you can make arrangements to refund my wife, her number is 951 XXX-XXXX.
R
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