Unfortunately this happened to us as well with Matt's Caddyshack. Our 2005 CTS broke down around the corner so my husband, based on reviews, took it to Matt's Caddy. Matt called us that same day and quoted us $800 to repair, too which we gave the OK. The next day he calls back and tells us it the price was bumped up to $3500 because "rodents" had chewed the wires to one of the computers.
My husband being a car guy, drove down to take a look for himself and was shocked to see cleanly sliced, not chewed, wires. He swore the wires where not sliced prior to being taken to Matt's. Still we couldn't prove it and Matt had already started the work, so we foolishly took our chances.
$4000 and 2 weeks later, we had cut our losses and picked out another CTS, which our dealer was holding. When we went to get the car, Matt refused to let it go due to not having a chance to test drive it and because of his "squeaky clean" reputation wouldn't feel right about letting us leave without test driving first, but seeing how it was so late, (5p) it would have to wait until the following day.
The next day after Matt gave us the OK, we picked up our car and headed to my work 4 blocks away to get my husbands bike. I parked the CTS, to run into my office and upon my return the CTS would not start... Mr. Caddyshack who was so worried about his reputation and wouldn't let us take our car the night before until he was 100% sure it was in perfect running order... Gave us our car back with a dead battery! Which, he refused to replace without a price.
$100 later for a battery, plus the loss of the newer CTS which was sold while Matt spot-checked his reputation, we went to trade it in for a newer car. Our first stop was a dealer in Carlsbad who asked to run to the back, so he'll have a better idea of what they could offer us. The dealer got in, started the engine and our CTS, the one Matt gave us the thumbs up on, was violently vibrating!
We called Matt to let him know something was wrong (4 days after we picked it up), expecting him to have us bring it back and he tells my husband, "that sounds like a whole other issue" he wouldn't even look to see if it was their error.
Christian or not, we feel we got taken. Plain and simple! Thanks to Matt and us trusting his Google reviews (each oddly written within a 2 month span) we are now struggling to make payments on a pre-owned Toyota we were forced to purchase with our broke down CTS. Thank you, Matt, for all the hardship you caused us, I hope you feel good about your actions!
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